Palo Alto · Licensed center
Headsup! Child Development Center
- Large center, licensed for 120 children.
What these mean, and where they come from
Large means the biggest quarter of Bay Area’s 439 licensed centers by state-licensed capacity: 76 to 312 children. Small is 8 to 30; medium is 31 to 75.
Shortlist doesn’t have these yet: cost, hours and late pickup, teaching approach, ratios and staff, a typical day, sick and biting policies.
What the state has found
Routine visits: 0 of 4 cited something
Bay Area centers: the state cites something at about 1 in 4 routine visits.
From California CDSS Community Care Licensing’s published reports, last checked September 25, 2026.
Read every record and the state’s reports
State record — California CDSS Community Care Licensing
- Last visit
- June 11, 2026
- On file
- 4 visits since May 2022 — all of them cited nothing · 4 complaint investigations
- Most serious
- Type B —
101216.3(a) Teacher-Child Ratio: There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above as LPA observed 3 teachers with 38 children for a short duration, which poses a potential health, safety, and/or personal rights risk to persons in care.
· June 11, 2026
California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.
Apr 2026 Complaint
Complaint · April 17, 2026
CCR 101216.3(a) · Type B
101216.3(a) Teacher-Child Ratio: There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above as LPA observed 3 teachers with 38 children for a short duration, which poses a potential health, safety, and/or personal rights risk to persons in care.
Sep 2025 Complaint Unsubstantiated
Complaint · September 9, 2025
Unsubstantiated
ALLEGATION(S): Two (2) Personal Rights allegations: 1. Facility staff yells at children. 2. Facility staff handles children in a rough manner. INVESTIGATION FINDINGS: On 10/17/2025 at 8:50am, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu and Licensing Program Manager (LPM) Chandra Charles conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with facility representative (FR) Baishakhi “Boi” Hazarika. LPA advised FR the nature of the inspection: a complaint regarding two (2) Children’s Personal Rights allegations were filed against the facility. Present during the inspection were seven (7) fingerprint-cleared staff and 41 children in care. Throughout the course of the investigation, LPA reviewed facility roster and personnel report. Interviews were conducted with Reporting Party (RP), teachers, children, and parents. LPA also made observations at the facility and inside the classrooms on multiple visits. Although the above allegatisons may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated. Report was reviewed, exit interview was conducted, and Appeal Rights were provided to facility representative Boi Hazarika. Notice of Site Visit was given and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:
Aug 2024 Complaint Unsubstantiated
Complaint · August 2, 2024
Unsubstantiated
ALLEGATION(S): Personal Rights - teacher yelled at student INVESTIGATION FINDINGS: On 08/23/2024, at 9:30am, Licensing Program Analysts (LPAs) Christina Uribe & Jialing “Julianne” Zhu conducted an unannounced visit for the purpose of investigating a complaint for the above allegation of violation of personal rights. LPAs met with licensee/owner, Chuck Bernstein. Present during the time of today’s inspection was 38 children and 7 staff. This agency has investigated the complaint allegation that the a teacher yelled at a student. During the course of the investigation, LPA Uribe & LPA Zhu conducted interviews with involved parties and potential witnesses. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Notice of Site Visit was given and must be posted for 30 days. Exit interview conducted and report was reviewed with the licensee, C.B. Unsubstantiated Estimated Days of Completion:
Individual employees are shown by initials. The state’s report, linked above, names them in full.
How the comparison is built
Routine visits: across Bay Area centers, the state cites something at about 1 in 4 routine visits (2,260 visits).
Details
- Website
- headsup.org
- Address
- 2800 West Bayshore Road
- License
- 434408915, active
The state licenses this address more than once, to the same licensee.
The infant-center license is published separately, with its own license and its own inspection record:
Headsup! Child Development CenterDo you run Headsup! Child Development Center? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Adding it is free and takes about ten minutes.
Add what is missingSources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked July 2026.
State record
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
The state’s licensing transparency data reports 4 complaint-related visit(s) to this facility, while 3 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=1, inconclusive=0, unsubstantiated=5, unfounded=CONFIDENTIAL, Type A citations=0, Type B citations=1. The state publishes no further detail for the difference.
Details
- Phone, Address, License ccld.dss.ca.gov
- Website headsup.org