Palo Alto · Licensed center
Headsup! Child Development Center
At a glance
- Large center, licensed for 120 children.
What the state has found
The state cited no rules at any of its 4 licensing inspections under this license since May 2022.
See each inspection
Licensing inspections
- Apr 25, 2025Nothing cited
- Mar 14, 2024Nothing cited
- May 4, 2023Nothing cited
- May 18, 2022Nothing cited
The state cited no rules at any of this center's 4 inspections under this license. Most Bay Area centers inspected 4 times had at least one: 59% of 569.
How all 569 Bay Area centers inspected 4 times compare
Of the 569 Bay Area centers the state inspected 4 times, how many of those inspections cited a rule:
- None41%This center
- 1 of 438%
- 2 of 415%
- 3 of 46%
- All 41%
Read every record and the state’s reports
State record — California CDSS Community Care Licensing
- Last visit
- June 11, 2026
- On file
- 4 visits since May 2022 — all of them cited nothing · 4 complaint investigations
- Most serious
- Type B —
101216.3(a) Teacher-Child Ratio: There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above as LPA observed 3 teachers with 38 children for a short duration, which poses a potential health, safety, and/or personal rights risk to persons in care.
· June 11, 2026
California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.
Apr 2026 Complaint 1 of 3 allegations substantiated
Complaint · April 17, 2026
California decided each allegation separately.
Substantiated
- 1. Facility is operating out of ratio.
Unsubstantiated
- 1. Staff do not ensure that daycare is clean.
- 2. Staff yell at daycare children.
Substantiated: the state found it more likely than not that it happened. Unsubstantiated: the state could not tell whether it happened.
CCR 101216.3(a) · Type B
101216.3(a) Teacher-Child Ratio: There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above as LPA observed 3 teachers with 38 children for a short duration, which poses a potential health, safety, and/or personal rights risk to persons in care.
Sep 2025 Complaint Unsubstantiated
Complaint · September 9, 2025
Unsubstantiated
ALLEGATION(S): Two (2) Personal Rights allegations: 1. Facility staff yells at children. 2. Facility staff handles children in a rough manner. INVESTIGATION FINDINGS: On 10/17/2025 at 8:50am, Licensing Program Analyst (LPA) J.J.Z. and Licensing Program Manager (LPM) C.C. conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with facility representative (FR) Baishakhi “B.” H. LPA advised FR the nature of the inspection: a complaint regarding two (2) Children’s Personal Rights allegations were filed against the facility. Present during the inspection were seven (7) fingerprint-cleared staff and 41 children in care. Throughout the course of the investigation, LPA reviewed facility roster and personnel report. Interviews were conducted with Reporting Party (RP), teachers, children, and parents. LPA also made observations at the facility and inside the classrooms on multiple visits. Although the above allegatisons may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated. Report was reviewed, exit interview was conducted, and Appeal Rights were provided to facility representative B.H. Notice of Site Visit was given and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:
Aug 2024 Complaint Unsubstantiated
Complaint · August 2, 2024
Unsubstantiated
ALLEGATION(S): Personal Rights - teacher yelled at student INVESTIGATION FINDINGS: On 08/23/2024, at 9:30am, Licensing Program Analysts (LPAs) C.U. & J.J.” Z. conducted an unannounced visit for the purpose of investigating a complaint for the above allegation of violation of personal rights. LPAs met with licensee/owner, C.B. Present during the time of today’s inspection was 38 children and 7 staff. This agency has investigated the complaint allegation that the a teacher yelled at a student. During the course of the investigation, LPA U. & LPA Z. conducted interviews with involved parties and potential witnesses. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Notice of Site Visit was given and must be posted for 30 days. Exit interview conducted and report was reviewed with the licensee, C.B. Unsubstantiated Estimated Days of Completion:
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Details
- Phone
- (650) 424-1221
- Address
- 2800 West Bayshore Road, Palo Alto, 94303
- License
- 434408915
The state licenses this address more than once, to the same licensee.
The infant-center license is published separately, with its own license and its own inspection record:
Headsup! Child Development CenterWe couldn’t find some information that may matter to your decision: openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, sick and biting policies, and who owns it. We can ask the program for you and copy you in.
Sources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked July 2026.
State record
The state’s licensing transparency data reports 4 complaint-related visit(s) to this facility, while 3 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=1, inconclusive=0, unsubstantiated=5, unfounded=CONFIDENTIAL, Type A citations=0, Type B citations=1. The state publishes no further detail for the difference.
From California CDSS Community Care Licensing’s published reports, last checked November 5, 2026.
Details
- Phone, Address, License ccld.dss.ca.gov
- Website headsup.org
Large means the biggest quarter of Bay Area’s 439 licensed centers by state-licensed capacity: 76 to 312 children. Small is 8 to 30; medium is 31 to 75.