Primrose Schools runs 25 licensed locations in Denver.
Colorado Department of Early Childhood cited something at 8 of the 11 visits below. Across Denver centers it cites something at about 55% of visits. Each state decides what gets written up, so this compares Denver with Denver and never with another state.
Not yet reported: ages served, hours, days / week, schedule, holiday closures.
This provider does not publish pricing.
Colorado’s Department of Early Childhood lists each program’s complaints on its Colorado Shines page, with the department’s verdict on each and a report behind it, going back about three years. Older complaints are released only on request. The department does not rank complaints by severity in either place.
Supervisory visit · May 20, 2026
2.218.C.5 · Correction due May 20, 2026
One child health care plan lacking health care provider and parent/guardian signature.
Required correction: Immediately ensure that all health care plans include health care provider and parent/guardian signature. Submit statement of compliance Correct by 05/20/2026
2.122.A · Correction due May 20, 2026
Facility lacking documentation of current fire inspection approval.
Required correction: Immediately obtain documentation of current fire inspection approval. Submit statement of compliance and copy of fire inspection approval. Correct by 05/20/2026
2.219.B.2 · Correction due June 20, 2026
Reviewed 11 child files, 3 files lacking current health statements.
Required correction: Review all child files and ensure that all have documentation of current health statements. Submit statement of compliance. Correct by 06/20/2026
2.209.A.7 · Correction due May 20, 2026
Reviewed 11 child files, 1 file lacking documentation of current emergency medical authorization.
Required correction: Immediately review all child files and ensure that all have documentation of current emergency medical authorization. Submit statement of compliance. Correct by 05/20/2026
Limited Supervisory visit · November 5, 2025
2.212.G · Correction due November 19, 2025
Reviewed 2 staff member files, 2 files lacking documentation of a medical statement from a health care provider.
Required correction: Review all staff member files and ensure that all have documentation of a medical statement from a health care provider. Submit statement of compliance. Correct by 11/19/2025
Complaint · October 8, 2025
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Limited Supervisory visit · September 15, 2025
2.229.C · Correction due September 15, 2025
Cleaning product labeled "keep out of reach of children" accessible to children in lower unlocked cabinet in Preschool 1 classroom.
Required correction: Immediately ensure that all items labeled "keep out of reach of children" are inaccessible to children at all times. **Corrected at the time of the visit. No response required. Correct by 09/15/2025
Limited Supervisory visit · August 19, 2025
2.217.A.7 · Correction due August 19, 2025
Neither staff member in the Infant 1 classroom qualified as an early childhood teacher.
Required correction: Immediately ensure that there is a qualified early childhood teacher with each group of children. Submit statement of compliance. Correct by 08/19/2025
2.229.G · Correction due August 19, 2025
Roll of large trash bags accessible to children in Infant 1 and Toddler 2 classrooms.
Required correction: Immediately ensure that plastic bags are inaccessible to children at all times. **Corrected at the time of the visit. No response required. Correct by 08/19/2025
2.229.K · Correction due August 19, 2025
One of the evacuation cribs in Infant 1 classroom being used to store equipment.
Required correction: Immediately ensure that evacuation cribs are ready for use at all times. **Corrected at the time of visit. No response required. Correct by 08/19/2025
Limited Supervisory visit · July 29, 2025
2.127.D · Correction due July 29, 2025
Ratio and capacity not posted in infant and toddler classrooms.
Required correction: Immediately ensure that ratio and capacity is posted in all classrooms. Submit statement of compliance. Correct by 07/29/2025
2.229.L
Manipulatives and toys that could be a potential choke hazard accessible to children under 3 years of age in the Preschool 1 classroom.
2.224.B.2 · Correction due July 29, 2025
Child in Infant 2 classroom in a bouncer while teacher held bottle to feed child. Reviewed child file, child less than 6 months of age.
Required correction: Immediately ensure that all children under 6 months of age are held for bottle feeding. Submit statement of compliance. Correct by 07/29/2025
2.219.B.2 · Correction due July 29, 2025
Reviewed 1 child file, file lacking documentation of a health statement.
Required correction: Review all children files and ensure that all have documentation of current health statement. Submit statement of compliance. Correct by 07/29/2025
Supervisory visit · June 30, 2025
2.220.E · Correction due June 30, 2025
One child's medication authorization is expired.
Required correction: Immediately ensure that all medication authorizations are current. Submit statement of compliance. Correct by 06/30/2025
2.220.J · Correction due June 30, 2025
One child with an expired medication on site.
Required correction: Immediately ensure that all medications are current or sent home with parent/guardian. Submit statement of compliance. Correct by 06/30/2025
2.237.K · Correction due June 30, 2025
One of the kitchen doors propped open making the kitchen accessible to children.
Required correction: Immediately ensure that the kitchen in inaccessible to children at all times. **Corrected at the time of the visit. No response required. Correct by 06/30/2025
2.219.B.2 · Correction due July 30, 2025
Reviewed 9 child files, 3 files lacking documentation of current health statements.
Required correction: Review all child files and ensure that all have documentation of current health statements. Submit statement of compliance. Correct by 07/30/2025
2.213.C · Correction due June 30, 2025
Reviewed 9 staff member files, 1 staff member lacking documentation of current safe sleep training. (Amber R.)
Required correction: Immediately review staff files and ensure that all staff members working with with infants less than 12 months old has documentation of current safe sleep training. Submit statement of compliance and copy of certificate for staff member listed. Correct by 06/30/2025
2.213.G
Reviewed 9 staff member files, 1 file lacking documentation of current child abuse prevention training. (Amber R.)
2.213.B · Correction due June 30, 2025
Reviewed 9 staff member files, 1 staff member lacking documentation of current standard precautions training. (Amber R.)
Required correction: Immediately review all staff member files and ensure that all have documentation of current standard precautions training. Submit statement of compliance and copy of certificate for staff member listed. Correct by 06/30/2025
2.213.N · Correction due June 30, 2025
Staff member currently responsible for child files lacking documentation of current immunization training. (Maren B.)
Required correction: Immediately ensure that the staff member responsible for child files has documentation of current immunization training. Submit statement of compliance and copy of certificate for staff member. Correct by 06/30/2025
2.218.B.3
One child with a medication authorization, but medication not on site.
Limited Supervisory visit · October 2, 2024
2.212.E · Correction due October 2, 2024
Staff member supervising children in PreK A classroom on their personal cell phone.
Required correction: Immediately ensure that staff refrain from the personal use of electronics while caring for children. Submit statement of compliance. Correct by 10/02/2024
Complaint · June 21, 2024
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · May 9, 2024
2.225.A · Correction due May 9, 2024
Identified through SM1 statement that the children don't listen so they have to raise their voice and use a very firm tone.
Required correction: Immediately ensure that all staff members are using appropriate guidance with the children. Submit statement of compliance. Correct by 05/09/2024
2.220.D · Correction due May 9, 2024
Diaper cream in Young Infant classroom not all labeled with first and last names.
Required correction: Immediately ensure all over the counter medication, including diaper cream, is labeled with first and last name. Submit statement of compliance. Correct by 05/09/2024
2.229.C · Correction due May 9, 2024
Unlatched drawer with diaper cream labeled "keep out of reach of children" accessible to children Young Infant classroom.
Required correction: Immediately ensure that all items labeled "keep out of reach of children are inaccessible at all times. Submit statement of compliance. Correct by 05/09/2024
2.229.C · Correction due May 9, 2024
Unlatched drawer with diaper cream labeled "keep out of reach of children" accessible to children Young Infant classroom.
Required correction: Immediately ensure that all items labeled "keep out of reach of children are inaccessible at all times. Submit statement of compliance. Correct by 05/09/2024
Complaint · May 9, 2024
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Supervisory visit · September 5, 2023
7.702.34.B.4 · Correction due October 5, 2023
Reviewed 10 children files, 4 files having expired health statements.
Required correction: Review all children files and ensure that all have current health statements. Submit statement of compliance. Correct by 10/05/2023
7.702.41.G · Correction due October 5, 2023
Four staff members lacking documentation of current medical statements.
Required correction: Review all staff member files and ensure that all have current medical statements. Submit statement of compliance. Correct by 10/05/2023
7.702.41.A · Correction due September 5, 2023
Staff member in Early Preschool 2 and Early Preschool 3 classroom did not give correct number of children in their care.
Required correction: Immediately ensure that staff members know how many children are in their care. Submit statement of compliance. Correct by 09/05/2023
7.702.46.A.14 · Correction due September 5, 2023
Twelve children with 2 staff members in Early Preschool 1 with children under 2 years of age present.
Required correction: Immediately ensure appropriate ratio is maintained at all times. Submit statement of compliance. Correct by 09/05/2023
7.702.46.A.15
Twelve children ages 1 year 10 months to 1.5 years present in Early Preschool 1 classroom.
7.702.71.C · Correction due September 5, 2023
Diaper cream labeled "keep out of reach of children" accessible to children in Toddler classroom (unlatched drawer) and Early Preschool 3 classroom (on diaper changing table.)
Required correction: Immediately ensure that items labeled keep out of reach of children are inaccessible at all times. Submit statement of compliance. Correct by 09/05/2023
7.702.71.G · Correction due September 5, 2023
Plastic bags accessible to children in Toddler classroom (unlatched drawer) .
Required correction: Immediately ensure that all plastic bags are inaccessible at all times. **Corrected at the time of visit. No response required. Correct by 09/05/2023
7.702.71.R.7 · Correction due October 5, 2023
Music equipment not accessible to children in PreK A and PreK B.
Required correction: Ensure that music equipment is accessible in all preschool classrooms at all times. Submit statement of compliance. Correct by 10/05/2023
7.702.71.R.1 · Correction due October 5, 2023
Art materials not accessible to children in Preschool B.
Required correction: Ensure that art materials are accessible in all preschool classrooms at all times. Submit statement of compliance. Correct by 10/05/2023
7.702.72.A · Correction due September 5, 2023
Puzzle in Early Preschool 1 labeled 2 and up, children under 2 present in the classroom.
Required correction: Immediately ensure that equipment an materials are appropriate for children's age, size, developmental needs. Submit statement of compliance. Correct by 09/05/2023
7.702.51.B.1 · Correction due September 5, 2023
Reviewed medications for 4 children, 1 authorization lacking parental consent.
Required correction: Immediately ensure that written orders include parental consent. Submit statement of compliance. Correct by 09/05/2023
7.702.51.B.5 · Correction due September 5, 2023
Reviewed medications for 4 children, 2 children's medication authorizations have expired.
Required correction: Immediately ensure that all medication authorizations are current. Submit statement of compliance. Correct by 09/05/2023
7.702.5.B.3 · Correction due September 5, 2023
Reviewed 4 children's medications, 1 child has a medication listed on their medication authorization but does not have the medication available.
Required correction: Immediately ensue that all medications listed on the medication authorization are available at the facility. Submit statement of compliance. Correct by 09/05/2023
7.702.34.A.7 · Correction due September 5, 2023
Reviewed 10 children files, 2 files lacking current emergency medical authorization.
Required correction: Immediately review all children files and ensure that all have documentation of current emergency medical authorizations. Submit statement of compliance. Correct by 09/05/2023
7.702.42.B
Seven staff members lacking documentation of current Standard Precautions training.
7.702.42.C · Correction due September 5, 2023
Six staff members working with children less than 12 months lacking documentation of Safe Sleep training.
Required correction: Immediately ensure that all staff members working with children less than 12 months have documentation of current safe sleep training. Submit statement of compliance. Correct by 09/05/2023
7.702.42.G · Correction due September 5, 2023
Eight staff members lacking documentation of child abuse prevention training.
Required correction: Immediately review all staff member files and ensure that all have documentation of current child abuse prevention training. Submit statement of compliance. Correct by 09/05/2023
7.702.42.I
One staff member lacking documentation of recognizing the Impact of Bias on Early Childhood Professionals training.
7.702.43.F.1.a · Correction due September 5, 2023
Staff member acting as assistant director lacking documentation of qualification as an assistant director.
Required correction: Immediately ensure that there is an assistant director that meets the qualification of the role. Submit statement of compliance. Correct by 09/05/2023
7.702.46.A.7 · Correction due September 5, 2023
The following classrooms not having a staff member qualified as an Early Childhood Teacher: Infant, Older Infants, Toddler, PreK A.
Required correction: Immediately ensure that there is a staff member qualified as an Early Childhood Teacher with each group of children. Submit statement of compliance. Correct by 09/05/2023
7.702.42.D · Correction due September 5, 2023
Four staff members lacking documentation of Prevention of Shaken Baby/Abusive Head Trauma.
Required correction: Immediately review all staff member files and ensure that all have documentation of current Prevention of Shaken Baby/Abusive Head Trauma training. Submit statement of compliance. Correct by 09/05/2023
One staff member lacking documentation of CPR certification or module.
Correction due September 5, 2023
Three staff members lacking documentation of Emergency and Disaster Preparedness training.
Required correction: Immediately review all staff member files and ensure that all have documentation of Emergency and Disaster Preparedness training. Submit statement of compliance. Correct by 09/05/2023
Correction due September 5, 2023
Six staff members lacking documentation of TRAILS clearance letters. Lucia C., Maren B., Maria M., Jerlene H., Taylor H., Taryl V.
Required correction: All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that staff members listed have reviewed the powerpoint within 24 hours. Submit documentation of TRAIL background check for staff members listed with written response to Specialist. Correct by 09/05/2023
Three staff members not having submit request for out of state clearance letter. Shannon W., Patricia M.,
7.701.33.A.1 · Correction due September 5, 2023
One staff member lacking documentation of FBI clearance letter. Yasmine
Required correction: All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that staff member listed has reviewed the powerpoint within 24 hours. Submit documentation of FBI for staff members listed with written response to Specialist. Correct by 09/05/2023
The Department of Early Childhood keeps about three years of complaints on a program’s public page. Anything older is released only on request, as a single file covering the whole state. Shortlist asked for that file under the Colorado Open Records Act and renews it yearly; it is what this page shows for complaints older than the department’s own window.
The file this page is built from arrived on September 1, 2026 and covers complaints the department publishes today, and complaints back to January 2023 obtained by records request. The next request goes in September 2027.
The department publishes a report for each of these visits. Shortlist has not read those reports yet, so this page shows when the state came and not what it found.
The department will also review one program’s complete file on request, which is more than either source above contains. Leave your email and Shortlist will ask for Primrose School of Castle Rock’s file specifically, instead of waiting for the next one.
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious, and what changed.Colorado Department of Early Childhood publishes a correction deadline, never whether the work was done or how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Do you run Primrose School of Castle Rock? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.