Primrose Schools runs 25 licensed locations in Denver.
Colorado Department of Early Childhood cited something at 3 of the 7 visits below. Across Denver centers it cites something at about 55% of visits. Each state decides what gets written up, so this compares Denver with Denver and never with another state.
Not yet reported: ages served, hours, days / week, schedule, holiday closures.
This provider does not publish pricing.
Colorado’s Department of Early Childhood lists each program’s complaints on its Colorado Shines page, with the department’s verdict on each and a report behind it, going back about three years. Older complaints are released only on request. The department does not rank complaints by severity in either place.
Complaint · June 12, 2026
Identified injury reports are not being completed for injuries occurring at the facility and injury reports are not given to Parents/ guardian when children receive injuries at the program.
Complaint · June 12, 2026
2.225.A
Identified through documentation: SM1 would put infants into Exersaucer as a disciplinary action due to the infant's behavior.
Required correction: Immediately (6/12/2026) ensure all staff guidance used at the center is appropriate for the development of the child and is used as an opportunity to children social-emotional skills, such as self-regulation, problem-solving, and empathy for others. Provide a written plan of action along with a statement of compliance within the overall response.
2.225.E · Correction due June 12, 2026
Identified through documentation: as a disciplinary measure, SM1 and SM2 place infants in an exersaucer limiting the infant's physical activity in the classroom.
Required correction: Immeidately (6/12/2026) ensure physical activity/outdoor time is not withheld from children as a disciplinary measure. Provide a written plan of action along with a statement of compliance within the overall response. Correct by 06/12/2026
2.223.B.3 · Correction due June 12, 2026
Identified through documentation: infants excessively crying are intentionally ignored by SM1 for more than 10 minutes and are not checked on or redirected by SM1.
Required correction: Immediately (6/12/2026) ensure that all staff investigate whenever a child cries, screams, or appears to withdraw. Provide a written statement of compliance within the overall response. Correct by 06/12/2026
Complaint · June 12, 2026
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · June 12, 2026
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · June 12, 2026
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Supervisory visit · December 8, 2025
2.213.N · Correction due January 8, 2026
Reviewed (30) staff files and observed (1) staff member responsible for the child immunizations lacking current Department training.
Required correction: Corrected at time of visit, 12/08/2025, the director immediately completed a current CDPHE immunization course. No response required. Correct by 01/08/2026
2.213.F
Reviewed (30) staff files and observed (1) staff to be lacking documentation of the the First Aid and CPR Module training for those staff not required to be certified in First Aid and CPR training.
Required correction: Provide a written statement of compliance within the overall response ensuring that all staff have completed
2.229.F · Correction due December 8, 2025
Glitter found accessible to children under three years of age located on a bulletin board in hallway.
Required correction: Immediately (12/08/2025) ensure all glitter is inaccessible to children under the age of three. Provide a written statement of compliance within the overall response. Correct by 12/08/2025
2.220.A · Correction due December 8, 2025
(1) medication lacking current written order for (1) child in care.
Required correction: Immediately (12/08/2025) ensure any unexpired routine medication, prescription or non-prescription (over the counter), must be administered only with a current written order of a health care provider with prescriptive authority and with written parental consent. home remedies, homeopathic medication, vitamins, and supplements must not be administered to children in childcare. Provide a written statement of compliance within the overall response. Correct by 12/08/2025
2.218.B.3
Reviewed children's medications and observed (1) child lacking (1) medication required within written order.
2.220.G.1 · Correction due December 8, 2025
Emergency medications accessible to children in an unlocked low drawer in the front office.
Required correction: The director (12/08/2025) immediately locked the cabinet and the medication is not accessible to children. No response is required. Correct by 12/08/2025
2.237.H · Correction due December 8, 2025
(3) outlets in the hallway and (1) outlet in young toddlers lacking protective covers and accessible to children in care
Required correction: Corrected at time of visit, the director immediately (12/08/2025) covered the electrical outlets with protective covers. No response required. Correct by 12/08/2025
Reviewed (15) children's files and observed (2) of the files lacking a current authorization for emergency
2.219.B.1 · Correction due December 8, 2025
Reviewed (15) children's file and observed (1) lacking documentation of immunizations on an approved form.
Required correction: Immediately (12/08/2025) ensure child files have documentation of school required immunizations on the Colorado Department of Public Health and Environment Certificate of Immunization or an "approved alternate" Certificate of Immunization. Provide a written statement of compliance within the overall response. Correct by 12/08/2025
2.209.B.4 · Correction due December 8, 2025
Reviewed (15) children's files and observed (2) children lacking documentation of a current health statement.
Required correction: Immediately (12/08/2025) ensure the center must maintain and update annually and upon changes a copy of the child's health statement completed by a health provider. Provide written statement of compliance within the overall repsonse. Correct by 12/08/2025
Complaint · September 26, 2025
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · June 16, 2025
2.217.A.14 · Correction due June 16, 2025
Identified through staff statement: On 6/13/2025, Staff 2 and Staff 3 had 11 infants in the Young Infant classroom on 6/13/2025.
Required correction: Immediately (6/16/2025) ensure staff-child ratio is in compliance with the appropriate child to staff ratios. Provide a written plan of action, along with a written statement of compliance within the overall response Correct by 06/16/2025
2.217.A.15.d · Correction due June 16, 2025
Identified through staff statement: On 6/13/2025, The Young Infant and Older Infant classroom were combined in the morning with 11 infants present in the young infant classroom, licensed for 8 infants.
Required correction: Immediately (6/16/2025) ensure that the licensed room capacity is not exceeded at any time. Provide a written statement of compliance within the overall response. Correct by 06/16/2025 Complaint Allegation : RP states that CH1 is sleeping on a cot with a blanket. CH1 is less than 1 year. - FOUNDED
Identified through staff statement: an 11 month old infant placed in an unsafe sleep environment. Ch1 was
2.233.A.3 · Correction due June 16, 2025
At time of inspection, Ch1, an infant under 12 months of age, was in the young toddler classroom, licensed for children ages 12 months to 36 months.
Required correction: Immediately (6/16/2025) Rooms licensed for specific ages of children cannot be used for other ages of children without the prior written approval of the licensing authority. Provide a written statement of compliance within the overall response. Correct by 06/16/2025 Complaint Allegation :
2.209.A.1 · Correction due June 16, 2025
Reviewed (3) child files and observed (1) file listing the incorrect birth date for ch1. Ch1's age verified through alternate documentation.
Required correction: Immediately (6/16/2025) ensuring that enrollment records for all children contain the above listed information. Provide a written statement of compliance within the overall response Correct by 06/16/2025
2.223.C.2 · Correction due June 16, 2025
At time of inspection: a 7 month old infant in the Young Infants classroom placed in an unsafe sleep environment; Observed ch2 asleep wearing a medical device prior to the program acquiring the written authorization from a parent/guardian and health care provider.
Required correction: All infants must immediately be placed in a safe sleep environment. Immediately (6/16/2025) ensure program aquires all authorizations for equipment used during rest periods prior to using equipment within the infant classroom. Provide a written plan of action and a written statement of compliance within the overall response. Correct by 06/16/2025
Identified that staff2 completed infant safe sleep training on 9/19/2024, and a child in their care was found in an unsafe sleep environment. At time of inspection, ch2 was asleep in a crib wearing a medical device prior to the program
2.213.C · Correction due June 16, 2025
Identified Angie D. was required to renew infant safe sleep training by 3/20/2025 and failed to complete renewal of the training in the required timeframes, and a child in their care was found in an unsafe sleep environment on 6/16/2025.
Required correction: Immediately (6/16/2025) ensure that all safe sleep practices are followed, for all infants, at all times. Provide a written plan of action along with a written statement of compliance within the overall response. Correct by 06/16/2025
2.226.A.4 · Correction due June 16, 2025
Identified through staff statement: infants within the Young Infants classroom do not go outside at least (3) times a week.
Required correction: Immediately (6/16/2025) ensure Infants must be provided access to outdoor play at least three (3) times per week, weather permitting. Provide a written statement of compliance within the overall response. Correct by 06/16/2025
Identified that staff2 completed infant safe sleep training on 9/19/2024, and a child in their care was found in an unsafe sleep environment. At time of inspection, ch2 was asleep in a crib wearing a medical device prior to the program
2.216.B.2.b
Identified through staff statement: On 6/13/2025, Staff1 worked alone in the infant classroom with 5 infants and lacking documentation of qualifications for early childhood teacher.
Required correction: Immediately (6/16/2025) ensure an infant early childhood teacher must be assigned to each group of ten (10) or fewer infants in attendance. Provide a written statement of compliance within the overall response. Correct by
2.213.C · Correction due June 16, 2025
Identified Angie D. was required to renew infant safe sleep training by 3/20/2025 and failed to complete renewal of the training in the required timeframes, and a child in their care was found in an unsafe sleep environment on 6/16/2025.
Required correction: Immediately (6/16/2025) ensure that all safe sleep practices are followed, for all infants, at all times. Provide a written plan of action along with a written statement of compliance within the overall response. Correct by 06/16/2025
2.226.A.4 · Correction due June 16, 2025
Identified through staff statement: infants within the Young Infants classroom do not go outside at least (3) times a week.
Required correction: Immediately (6/16/2025) ensure Infants must be provided access to outdoor play at least three (3) times per week, weather permitting. Provide a written statement of compliance within the overall response. Correct by 06/16/2025
Complaint · June 16, 2025
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · June 11, 2025
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · June 11, 2025
2.223.C.1
A 10 month old infant placed in an unsafe sleep environment; ch2 was observed asleep on a cot within the young toddler classroom at the time of inspection.
2.223.D.4 · Correction due June 11, 2025
At time of inspection: An infant age 10 months was in the toddler classroom asleep on a cot without written parent/ guardian permission.
Required correction: Immediately (6/11/2025) ensure In the toddler room, a crib, sleeping cot, or two (2) inch mat must be provided for each child, and there must be a minimum of two (2) feet between each crib or cot. Aisles between cots or cribs must be kept free of all obstructions while cribs are occupied. No child less than the age of two (2) years should use a cot for sleeping without written permission of the parent or guardian. Provide a written statement of compliance within the overall response. Correct by 06/11/2025
2.212.A · Correction due June 11, 2025
Identified that Johany completed safe sleep training on 5/16/2024 and Jasmine completed infant safe sleep training on 1/06/2025, and a child in their care was found in an unsafe sleep environment on 6/11/2025.
Required correction: Immediately (6/11/2025) ensure that all safe sleep practices are followed, for all infants, at all times. Provide a written plan of action along with a written statement of compliance within the overall resposne. Correct by 06/11/2025
2.213.C · Correction due June 11, 2025
Identified at time of inspection: staff member Johany caring for a child under 12 months and lacking documentation of a current safe sleep training.
Required correction: Immediately (6/11/2025) ensure that the program obtains and maintains current documentation of the Safe Sleep training certificates for all staff who work with children less than 12 months of age to include the above listed staff. Provide a written statement of compliance within the overall response. Correct by 06/11/2025 Complaint Allegation : RP stated that the first time CH1 had a medical emergency, the facility failed to provide an incident report. - FOUNDED
2.218.C.3 · Correction due June 11, 2025
Identified through staff: program did not seek emergency services for ch1 during a suspected seizure on 6/06/2025.
Required correction: Immediately (6/11/2025) ensure all children with special health care needs requiring intervention and/or medication, the center must obtain written instructions for providing services from the child's parent(s)/guardian(s), and the health care provider. If an existing individualized health care plan is provided for the child, it must be reviewed and followed by the center staff when caring for the child. Provide a written statement of compliance along with a written plan of action within the overall response. Correct by 06/11/2025
Supervisory visit · January 22, 2025
2.120.I · Correction due January 22, 2025
Reviewed 38 staff files and Elzabieta K to be lacking an updated TRAILS clearance letter obtained prior to 5 years from the date reflected on the current clearance letter.
Required correction: All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that the above listed staff have reviewed the powerpoint within 24 hours. Submit documentation of TRAILS clearance letter for staff members listed above with written response to Specialist. Correct by 01/22/2025
2.213.G
Reviewed 38 staff files and observed Claire lacking documentation of the Department-approved training regarding child abuse prevention.
2.237.H · Correction due January 22, 2025
One uncovered outlet in the toddler classroom.
Required correction: Corrected at time of visit, the ECT immediately (1/22/2025) covered the outlet with a safety plug. No response is required. Correct by 01/22/2025
Supervisory visit · February 12, 2024
2.121.D.5 · Correction due February 12, 2024
Reviewed 32 staff members and observed Elizabeth M and Katia M to be lacking a current TRAILS clearance letter updated every 5 years.
Required correction: All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that staff members have reviewed the powerpoint within 24 hours. Submit documentation of clearance letters for the above listed staff members with written response to Specialist. Correct by 02/12/2024
2.121.J.1
Reviewed 32 staff members and observed Emily R to be lacking an out of state clearance letter.
2.120.I · Correction due February 12, 2024
Reviewed 32 staff members and observed Katia M to be lacking a current FBI clearance letter updated every 5 years.
Required correction: All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that staff members have reviewed the powerpoint within 24 hours. Submit documentation of clearance letters for the above listed staff members with written response to Specialist. Correct by 02/12/2024
Complaint · January 18, 2024
2.217.A.15.d · Correction due January 18, 2024
Identified through attendance tracking sheets, that the prekindergarten 2 exceeded the room capacity of 24 children with 25 children present in attendance.
Required correction: Immediately (1/18/24) ensure that the licensed room capacity is not exceeded at any time. Provide a written statement of compliance within the overall response. Correct by 01/18/2024
2.217.A.15.f · Correction due January 18, 2024
Identified through attendance tracking sheets, children ages 3-5 were in attendance in the prekindergarten 2 classroom licensed for children 4-6 years of age.
Required correction: Immediately (1/18/24) ensure that when the program combines age groups, that children are being cared for in the room licensed for the youngest child in care, including the outdoor play area. Provide a written statement of compliance within the overall response. Correct by 01/18/2024 Complaint Allegation : Other: Prekindergarten 2 to have 26 children ages 3-5 years old. - FOUNDED
Complaint · January 18, 2024
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · June 14, 2023
Founded · 7.702.62.D.5.c · General Requirement/Physical Care · Correction due June 30, 2023
Children who do not sleep after thirty (30) minutes must be allowed to move to another area and be provided with quiet toys and equipment to play with such as puzzles or books; and,
Required correction: Immediately (6/30/23) ensure children who do not sleep after thirty (30) minutes be allowed to move to another area and be provided with quiet toys and equipment to play with such as puzzles or books. Provide a written statement of compliance within the overall response.
Founded · 7.702.46.A.7 · General Requirement/Physical Care · Correction due June 30, 2023
There must be assigned at least one (1) qualified Early Childhood Teacher supervising each group of children unless otherwise specified in rules. A Director may be the assigned teacher for one (1) group of children.
Required correction: Immediately (6/30/23) ensure that a qualified Early Childhood Teacher is assigned to supervise each group of children at all times. Provide a written plan of action, along with documentation of qualifications for assigned ECT and a written statement of compliance within the overall response.
Founded · 7.702.71.D · Equipment/Materials · Correction due June 30, 2023
Staples must be inaccessible to children less than three (3) years of age.
Required correction: Staff immediately (6/30/23) removed/ and covered staples on the bulletin board. NO RESPONSE REQUIRED.
The Department of Early Childhood keeps about three years of complaints on a program’s public page. Anything older is released only on request, as a single file covering the whole state. Shortlist asked for that file under the Colorado Open Records Act and renews it yearly; it is what this page shows for complaints older than the department’s own window.
The file this page is built from arrived on September 1, 2026 and covers complaints the department publishes today, and complaints back to January 2023 obtained by records request. The next request goes in September 2027.
The department publishes a report for each of these visits. Shortlist has not read those reports yet, so this page shows when the state came and not what it found.
The department will also review one program’s complete file on request, which is more than either source above contains. Leave your email and Shortlist will ask for Primrose School At Colorado Station’s file specifically, instead of waiting for the next one.
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious, and what changed.Colorado Department of Early Childhood publishes a correction deadline, never whether the work was done or how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
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