KinderCare runs 23 licensed locations in Denver.
Colorado’s Department of Early Childhood lists each program’s complaints on its Colorado Shines page, with the department’s verdict on each and a report behind it, going back about three years. Older complaints are released only on request. The department does not rank complaints by severity in either place.
Supervisory visit · October 2, 2025
2.120.D · Correction due October 2, 2025
Director stated that TRAILS request for SM13 (DOH 9/4/25) was not submitted as of 10/2/25.
Required correction: The Trails request muts be submitted within 10 calendar days of the first day of employment. Submit documentation with written statement of compliance to specialist. Correct by 10/02/2025
2.219.B.2
Reviewed 9 child files and identified one child's medical statement to be expired and one child's statement not indicating when the next visit is required by the physician.
2.121.D · Correction due October 2, 2025
Reviewed 17 staff files and identified SM10 and SM 17 to be missing FBI clearance letter.
Required correction: All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that staff members 10 and 17 have reviewed the powerpoint within 24 hours. Submit documentation of FBI clearance letters with written response to the Specialist. Correct by 10/02/2025
2.212.G · Correction due November 2, 2025
SM6 with expired medical statement and no annaul self-reported history. SM9 (DOH 9/14/24) with no medical statement.
Required correction: All staff must submit a medical statement then a self reported history annually. Submit a written statement of compliance to specialist. Correct by 11/02/2025
2.213.B · Correction due October 2, 2025
Reviewed 17 staff files and identified SM6, SM9, and SM10 to be missing a current Standard Precautions training.
Required correction: The training must be upodated annually. Submit documentation with written statement of compliance to specialist. Correct by 10/02/2025
2.213.G · Correction due October 2, 2025
Reviewed 17 staff files and identified SM6 and SM9 with expired Child Abuse Prevention training and SM10 to be missing the training.
Required correction: The training must be completed and updated annually. Submit documentation with written statement of compliance to specialist. Correct by 10/02/2025
2.213.N · Correction due October 2, 2025
Director with expired Immunization training and no other staff with the training.
Required correction: The person responsible for children's immunization records must complete the training annually. Submit a written statement of compliance to specialist. Correct by 10/02/2025
Reviewed 9 child files and identified one child's immunization documented on an un-approved immunization
2.120.C.1.a · Correction due October 2, 2025
Reviewed 17 staff files and identified SM13, SM 15, and SM 17 to be missing Trails Clearance letter.
Required correction: All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that staff members 13, 15, 17 have reviewed the powerpoint within 24 hours. Submit documentation of TRAILS clearance letters with written response to the Specialist. Correct by 10/02/2025
2.220.A · Correction due October 2, 2025
in the Toddler B classroom, one child's emergency medication to be missing the health care plan.
Required correction: The emergency medication must have the health care plan. Submit a written statement of compliance to specialist. Correct by 10/02/2025
2.220.B.4 · Correction due October 2, 2025
In the Preschool A room, the dosage on the label for one child's emergency medication did not match the health care plan.
Required correction: The dosage on the emergency medication must match the dosage on the health care plan. Submit a written statement of compliance to specialist. Correct by 10/02/2025
2.220.C · Correction due October 2, 2025
In the Preschool A room, one child's medication to be missing the original pharmacy label.
Required correction: The medicaytion must have the original pharmacy label. Submit a written statement of compliance to specialist. Correct by 10/02/2025
2.220.D
In the DPS B room, one diaper cream not labeled with child's first and last name.
2.222.A.1.b · Correction due October 2, 2025
In the DPS B room, diapers and wet wipes accessible to children on low shelf in the bathroom.
Required correction: Dipares and diaper change supplies must be ionaccessible to children. CORRECTED AT THE TIME OF THE INSPECTION. Staff placed the diapers to an area inaccessible to children. No response required. Correct by 10/02/2025
2.229.C · Correction due October 2, 2025
In the Preschool A room diaper cream and Adhesive Spray labeled "keep out of reach of children" and in the DPS room diaper cream, accessible to children, posing a potential hazard.
Required correction: Items labeled "keep out of reach of children" must be inaccessible to children. CORRECTED AT THE TIME OF THE INSPECTION. Staff placed the items to an area inaccessible to children. No response required. Correct by 10/02/2025
2.229.L · Correction due October 2, 2025
In the DPS A room, on the shelf, latch puzzle labeled 3+ accessible to children under 3 years of age. In the Preschool B (3's B) room, on the shelf, puzzles labeled 3+, small construction magnets, counting bears, bolts from tool box and unifix blocks, accessible to children, posing a potential hazard.
Required correction: Choke hazards and toys labeled 3+ must be inaccessible to children under 3 years of age. CORRECTED AT THE TIME OF THE INSPECTION. Staff removed all items from the classrooms. No response required. Correct by 10/02/2025
Supervisory visit · November 14, 2024
2.121.D.4.a · Correction due November 14, 2024
Reviewed 16 staff files and identified Michelle Sz. with FBI clearance letter older than 5 years AnaAlicia R. to be missing FBI clearance letter.
Required correction: All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that staff members have reviewed the powerpoint within 24 hours. Submit documentation of FBI Clearance Letters for Michelle and AnaAlicia with written response to the Specialist. Correct by 11/14/2024
Assistant Director, Melinda R. to be missing the Introduction to Child Care Health Consultation training.
2.127.B · Correction due November 14, 2024
Most recent licensing inspection report or a note as to where the report may be reviewed not posted.
2.133.B · Correction due November 14, 2024
Reviewed 16 staff files and identified 15 staff to be missing the statement that they have been trained in fire safety and fire extinguishers and fire alarms.
Required correction: Each staff member must be trained and sign the statement. Submit a written statement of compliance to specialist. Correct by 11/14/2024
2.212.G
Reviewed 16 staff files and identified Kelly H., Tristen C., Antonia R., Ariana J., Navaeh L and Fatima with no initial physical statement and Annette Mc., Nicole L., Michelle Sz., with expired annual self-reported history.
2.213.B · Correction due November 14, 2024
Reviewed 16 staff files and identified Sandra F., Kelly H., Antonia R., Manessa M., Anisa J., Navaeh L. Michelle Sz. with expired Standard Precautions Training.
Required correction: The training must be updated annually. Submit documentation with written statement of compliance to specialist. Correct by 11/14/2024
2.213.F · Correction due November 14, 2024
Reviewed 16 staff files and identified Antonia R. and Manessa M. to be missing the First Aid/ CPR training and no First Aid/CPR Certification
Required correction: All staff must have either the certification or the Module. Submit documentation with written statement of compliance to specialist. Correct by 11/14/2024
2.213.G
Reviewed 16 staff files and identified Sandra T., Antonia R., Manessa M., Ariana J., Navaeh L., to be missing a current child abuse prevention training.
2.120.C.1.a.1 · Correction due November 14, 2024
Reviewed 16 staff files and identified Melinda R., Antonia R., Manessa M., Anette Mc., Nicole L, Michelle Sz. with Trails Clearance letters older than 5 years and Fatima B. to be missing Trails clearance letter.
Required correction: All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that staff members have reviewed the powerpoint within 24 hours. Submit documentation of TRAILS Clearance Letters for all staff members mentioned with written response to the Specialist. Correct by 11/14/2024
2.213.C · Correction due November 14, 2024
Infant Room B teacher Antonia R. and Infant Room A teacher Manessa M., to be missing a current Infant Safe Sleep training.
Required correction: Infant staff must complete the training annually. Submit documentation with written statement of compliance. Correct by 11/14/2024
2.229.G · Correction due November 14, 2024
A roll of plastic bags on the diaper changing table, accessible to children in the Twos B Room.
Required correction: Plastic bags must be inaccessible to children. CORRECTED AT THE TIME OF THE INSPECTION. Director locked the plastic bags in cabinet. No response required. Correct by 11/14/2024
2.229.L · Correction due November 14, 2024
Pompoms, small insects, small shells and rocks accessible to children under 3 years of age in the Preschool A room. Latch puzzles labeled 3+ accessible to children in the Twos B room.
Required correction: Choke hazards must be inaccessible to children under 3 years of age. CORRECTED AT THE TIME OF THE INSPECTION. Director removed the chocking hazards from the rooms. No response required. Correct by 11/14/2024
2.126.A · Correction due November 14, 2024
Reviewed 16 staff files and identified Antonia R., Manessa M., with missing signed abuse form.
Required correction: All staff must sign the statement. CORRECTED AT THE TIME OF THE INSPECTION. Both staff signed the statement. No response required. Correct by 11/14/2024
2.206.A
Reviewed 9 child files and identified one child's file to be missing parental signature for policies and procedures.
2.212.N · Correction due November 14, 2024
Reviewed 16 staff files and identified Antonia R and Manessa M to be missing the signed statement for medication administration policies.
Required correction: All staff must sign the statement. Submit a written statement of compliance to specialist. Correct by 11/14/2024
2.219.B.2 · Correction due December 14, 2024
Reviewed 9 child files and identified one child's health statement to be missing a subsequent date.
Required correction: The statement must include when the next visit is required. Submit a written statement of compliance to specialist. Correct by 12/14/2024
2.220.K · Correction due November 14, 2024
Reviewed 9 child files and identified one child's file to be missing parental authorization for topical preparations.
Required correction: All children must have parental authorization. Submit a written statement of compliance to specialist. Correct by 11/14/2024
Complaint · April 22, 2024
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Supervisory visit · December 14, 2023
7.702.34.B.4 · Correction due January 12, 2024
Reviewed 7 children files and observed 4 files to be missing current health statements. (Exp. 4/23, 4/23, 3/22, 1/22).
Required correction: Obtain current health statement for all children and maintain in child files. Correct by 01/12/2024
7.702.41.G · Correction due January 12, 2024
Reviewed 18 staff files and observed Natalie A. (hire 2/23) and Nakole M. (hire 5/23) to be missing a current health statement.
Required correction: Obtain current health statements for all staff and maintain in staff file. Correct by 01/12/2024
Complaint · October 9, 2023
7.702.64.B · Correction due October 9, 2023
During interviews with teachers, techers stated that SM1 used a loud harsh voice with children in the Toddler and 2's classroom, making the children scared.
Required correction: Children must not be subjected to physical or emiotional harm, humiliation, or threats. Correct immediately. Corrected at time of visit as staff member no longer works at facility. Send response listing plan going forward. Correct by 10/09/2023
Complaint · October 9, 2023
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
The Department of Early Childhood keeps about three years of complaints on a program’s public page. Anything older is released only on request, as a single file covering the whole state. Shortlist asked for that file under the Colorado Open Records Act and renews it yearly; it is what this page shows for complaints older than the department’s own window.
The file this page is built from arrived on September 1, 2026 and covers complaints the department publishes today, and complaints back to January 2023 obtained by records request. The next request goes in September 2027.
The department publishes a report for each of these visits. Shortlist has not read those reports yet, so this page shows when the state came and not what it found.
The department will also review one program’s complete file on request, which is more than either source above contains. Leave your email and Shortlist will ask for KINDERCARE LEARNING CENTERS LLC’s file specifically, instead of waiting for the next one.
Sick and biting policies.
Ask which of these findings were serious, and what changed.Colorado Department of Early Childhood publishes a correction deadline, never whether the work was done or how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Not yet reported: children per teacher.
Not yet reported: holiday closures.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Do you run KINDERCARE LEARNING CENTERS LLC? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.