Not yet reported: ages served, hours, days / week, schedule, holiday closures.
This provider does not publish pricing.
Colorado’s Department of Early Childhood lists each program’s complaints on its Colorado Shines page, with the department’s verdict on each and a report behind it, going back about three years. Older complaints are released only on request. The department does not rank complaints by severity in either place.
Complaint · August 21, 2026
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · April 10, 2026
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Supervisory visit · January 26, 2026
2.237.K · Correction due January 26, 2026
Kitchen unlocked and accessible to children.
Required correction: Immediately ensure that the kitchen is inaccessible to children at all times. Submit statement of compliance. Correct by 01/26/2026
2.236.A.1 · Correction due January 26, 2026
Office accessible to children with a purse and potential choke hazards accessible. Laundry room in office space accessible to children with cleaning products accessible to children.
Required correction: Immediately ensure that office spaces are inaccessible to children at all times. Submit statement of compliance. Correct by 01/26/2026
Complaint · June 24, 2025
2.223.D.4.c · Correction due June 24, 2025
One child in Mischievous Monkeys classroom lacking a fitted sheet for their mat during nap time.
Required correction: Immediately ensure that all children have a fitted sheet and a blanket, or suitable covering on their mat during nap time. Submit statement of compliance. Correct by 06/24/2025
Complaint · June 24, 2025
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · April 18, 2025
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Supervisory visit · February 27, 2025
2.223.D.5.a · Correction due February 27, 2025
Eight children in Dragonflies classroom lacking sheets on their mats.
Required correction: Immediately ensure that all children have a sheet and a blanket with their mat. Submit statement of compliance. Correct by 02/27/2025
2.218.C.1
Identified through staff member statement that child in Zoo Crew classroom has "special needs". Reviewed the child's file and observed no documentation of this information in their admission record and no documentation showing how this child's needs are being accommodated.
2.229.H · Correction due February 27, 2025
Sharp teacher scissors accessible to children in unlatched drawer in Noah's Ark classroom.
Required correction: Immediately ensure that all sharp scissors are inaccessible to children at all times. Submit statement of compliance. Correct by 02/27/2025
2.219.B.2 · Correction due March 27, 2025
Reviewed 10 child files, 6 files lacking documentation of current health statements.
Required correction: Review all child files and ensure that all have documentation of current health statements. Submit statement of compliance. Correct by 03/27/2025
2.219.B.1
Reviewed 10 child files, 2 files lacking documentation of immunization status, 1 file needs records transferred to a department approved form.
2.209.A.7 · Correction due February 27, 2025
Reviewed 10 child files, 4 files lacking documentation of current emergency medical authorization.
Required correction: Immediately review all child files and ensure that all have documentation of current emergency medical authorization. Submit statement of compliance. Correct by 02/27/2025
2.213.L
Reviewed 10 staff member files, 4 staff members lacking documentation of child development training. (Hannah, Charisma, Brody, Destiny)
Required correction: Review all staff member files and ensure that all have documentation of child development training. Submit
2.213.F · Correction due February 27, 2025
Reviewed 10 staff member files, 1 staff member lacking documentation of first aid and CPR certification or module. (Lauren)
Required correction: Immediately review all staff member files and ensure that all have documentation of first aid and CPR module if they are not required to have their certification. Submit statement of compliance. Correct by 02/27/2025
Complaint · December 9, 2024
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · December 9, 2024
2.223.A.1 · Correction due December 9, 2024
Staff members did not observe an incident where a child was touched inappropriately by another child. Staff member stated they believed that it happened during circle time when children were building with blocks on the rug and SM was working on something at the table nearby.
Required correction: Immediately ensure that all children are under the direct supervision of a staff member at all times. Correct by 12/09/2024
Complaint · August 28, 2024
Identified through staff members' statements and review of name to face documents from past 10 days that
2.217.A.15 · Correction due August 28, 2024
Identified through staff members' statements that there was a group of 25 children ages 3-4 years in Zoo Crew classroom on 8/27/24.
Required correction: Immediately ensure that maximum group size is maintained at all times. Submit statement of compliance. Correct by 08/28/2024 Complaint Allegation : RP states there are broken items in classrooms. - FOUNDED
2.223.D.4.b
Torn sleeping mats in Zoo Crew classroom.
Required correction: Immediately ensure that all sleeping mats are in good repair in the classrooms. Submit statement of
2.237.B · Correction due August 28, 2024
Broken toilet paper dispenser in bathroom of dragonflies classroom has sharp edges.
Required correction: Immediately ensure that building is in good repair and maintained at all times. Submit statement of compliance. Correct by 08/28/2024 Complaint Allegation : RP states staff are unaware of children's individual health care plans - FOUNDED
2.218.B.3 · Correction due August 28, 2024
Staff members not working with CH1 not aware of health care plan.
Required correction: Immediately ensure that all staff members are aware of all children's health care plans. Submit statement of compliance. Correct by 08/28/2024
2.229.C · Correction due August 28, 2024
Soap being used to fill all soap containers is labeled "keep out of reach of children".
Required correction: Immediately ensure that items labeled "keep out of reach of children" are inaccessible at all times. Submit statement of compliance. Correct by 08/28/2024
2.229.L · Correction due August 28, 2024
Small clothespin clips are part of display in Toddler age classroom.
Required correction: Immediately ensure that items that could be possible choke hazards are not accessible in classroom with children under 3 years of age present. Submit statement of compliance. Correct by 08/28/2024
2.212.E · Correction due August 28, 2024
One staff member on phone texting while on the playground with children.
Required correction: Immediately ensure that all staff refrain from the personal use of electronics. Submit statement of compliance. Correct by 08/28/2024 Complaint Allegation : RP states classrooms are out of ratio - FOUNDED
2.229.L · Correction due August 28, 2024
Small clothespin clips are part of display in Toddler age classroom.
Required correction: Immediately ensure that items that could be possible choke hazards are not accessible in classroom with children under 3 years of age present. Submit statement of compliance. Correct by 08/28/2024
Complaint · August 28, 2024
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · May 20, 2024
2.217.A.14
Completed a review of face to name for opening on 5/15/24. There was 1 staff member with 13 children (1 infant age child, 2 toddler age children, 10 preschool age children).
Required correction: Immediately ensure that appropriate staff to child ratios are maintained at all times. Submit statement of
2.217.A.2 · Correction due May 20, 2024
Completed a review of face to name for opening on 5/15/24. There was 1 staff member alone in the building until the second and third staff members arrived at 7:15am. The ninth child arrived at 6:55am. The staff member was alone with 1 infant age child, 2 toddler age children, 10 preschool age children.
Required correction: Immediately ensure that when nine or more children are in attendance at least two staff members are on duty. Submit statement of compliance. Correct by 05/20/2024 Complaint Allegation : RP states that nap mats in the Noah's Ark classroom are ripped and torn. - FOUNDED
Sleeping mats in Noah's Ark classroom are ripped and torn.
2.209.A · Correction due May 20, 2024
Requested 1 child file, child file not available for review. Identified through assistant director that child started 5/16/24.
Required correction: Immediately ensure that an admission record is completed and available for review for each child prior to or at the time of the child's admission. Submit statement of compliance. Correct by 05/20/2024
2.229.C · Correction due May 20, 2024
Two staff member purses accessible to children in Zoo Crew classroom.
Required correction: Immediately ensure that staff member purses are not accessible to children. **Corrected at the time of visit. No response required. Correct by 05/20/2024
2.237.K · Correction due May 20, 2024
A child was in the kitchen due to having behavior issues in the classroom.
Required correction: Immediately ensure that the kitchen is inaccessible to children at all times. Submit statement of compliance. Correct by 05/20/2024
2.217.A.15 · Correction due May 20, 2024
Completed a review of face to name for opening on 5/15/24. There was 1 staff member with 13 children (1 infant age child, 2 toddler age children, 10 preschool age children).
Required correction: Immediately ensure that appropriate maximum group size is maintained at all times. Submit statement of compliance. Correct by 05/20/2024
Complaint · May 20, 2024
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Supervisory visit · April 1, 2024
2.212.A · Correction due April 1, 2024
Staff member in Noah's Ark classroom did not know how many children were present.
Required correction: Immediately ensure that staff members are aware of how many children are in their care. Submit statement of compliance. Correct by 04/01/2024
2.217.A.14 · Correction due April 1, 2024
At time of arrival there were 16 one and two year old children with 2 staff member.
Required correction: Immediately ensure that ratio is maintained at all times. Submit statement of compliance. Correct by 04/01/2024
2.217.A.15 · Correction due April 1, 2024
At time of arrival there were 16 one and two year old children with 2 staff member.
Required correction: Immediately ensure that maximum group size is maintained at all times. Submit statement of compliance. Correct by 04/01/2024
2.220.J · Correction due April 1, 2024
The following medications were expired: (Tylenol -2, Motrin, Epi Pen).
Required correction: Immediately ensure that medication that is out of date is returned to parent/guardian or disposed of with CCHC. Submit statement of compliance. Correct by 04/01/2024
2.229.C · Correction due April 1, 2024
Staff member bathroom accessible to children having lotion labeled "keep out of reach of children", storage room accessible to children having cleaning supplies labeled "keep out of reach of children".
Required correction: Immediately ensure that all items labeled "keep out of reach of children" are inaccessible at all times. Submit statement of compliance. Correct by 04/01/2024
2.229.L
Small google eyes that could be a choke hazard on art work in Joyful Noise classroom with children under 3 years of age present.
2.230.B · Correction due April 1, 2024
Napping mats torn in Noah's Ark, Joyful Noise and Zoo Crew classrooms.
Required correction: Immediately ensure that nap mats are in good condition with a surface that can be cleaned. Submit statement of compliance. Correct by 04/01/2024
2.236.A.1 · Correction due April 1, 2024
Office space accessible to children with teacher scissors and glass vase.
Required correction: Immediately ensure that if the office space is accessible to children it is free of hazards. **Corrected at the time of visit. No response required. Correct by 04/01/2024
2.237.K · Correction due April 1, 2024
Kitchen accessible to children.
Required correction: Immediately ensure that the kitchen is not accessible to children. Submit statement of compliance. Correct by 04/01/2024
Complaint · January 10, 2024
Reviewed 2 children files, 1 file lacking documentation of child's health statement.
2.208.A.4 · Correction due January 10, 2024
Reviewed visitor log which is available at the front desk, special activity sports director does not consistently sign in/out.
Required correction: Immediately ensure that all visitors are completing visitor log each time. Submit statement of compliance. Correct by 01/10/2024 Complaint Allegation : RP stated program staff did not obtain CH1's health documents when CH1 was first enrolled in program. - FOUNDED
Complaint · January 10, 2024
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · January 6, 2023
Founded · 7.702.64.D · Guidance · Correction due January 31, 2023
Guidance must not be associated with food, rest, or toileting. No child should be punished for toileting accidents. Food must not be denied to or forced upon a child as a disciplinary measure.
Required correction: Immediately ensure that guidance is not associated with food. Submit statement of compliance.
The Department of Early Childhood keeps about three years of complaints on a program’s public page. Anything older is released only on request, as a single file covering the whole state. Shortlist asked for that file under the Colorado Open Records Act and renews it yearly; it is what this page shows for complaints older than the department’s own window.
The file this page is built from arrived on September 1, 2026 and covers complaints the department publishes today, and complaints back to January 2023 obtained by records request. The next request goes in September 2027.
The department publishes a report for each of these visits. Shortlist has not read those reports yet, so this page shows when the state came and not what it found.
The department will also review one program’s complete file on request, which is more than either source above contains. Leave your email and Shortlist will ask for HighPointe Academy’s file specifically, instead of waiting for the next one.
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious, and what changed.Colorado Department of Early Childhood publishes a correction deadline, never whether the work was done or how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Do you run HighPointe Academy? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.