Not yet reported: ages served, hours, days / week, schedule, holiday closures.
This provider does not publish pricing.
Colorado’s Department of Early Childhood lists each program’s complaints on its Colorado Shines page, with the department’s verdict on each and a report behind it, going back about three years. Older complaints are released only on request. The department does not rank complaints by severity in either place.
Supervisory visit · April 2, 2025
2.209.A.7 · Correction due April 2, 2025
Reviewed 7 child files and observed one file to be lacking an updated written authorization for emergency medical care, signed and dated annually by the child's parent.
Required correction: Immediately ( 4/2/2025), review all children's files. All files must have an updated written authorization for emergency medical care, signed and dated annually by the child's parent. Submit a written statement of compliance by 4/9/2025. Correct by 04/02/2025
2.223.C.2 · Correction due April 2, 2025
At the time of the visit, observed a sleeping infant in a crib, wearing a gray teddy bear hooded snow suit, posing a suffocation hazard to the infant.
Required correction: Immediately ( 4/2/2025) In the infant room, soft bedding or materials that could pose a suffocation hazard are not permitted in cribs. **Corrected at the time of the visit when the teacher removed the suit from the sleeping infant. Submit a written statement of future compliance by 4/9/2025. Correct by 04/02/2025
2.212.A · Correction due April 2, 2025
Reviewed staff members file and observed that the staff member completed the Safe Sleep training on 3/31/2025, and a child was observed in an unsafe sleep environment under their care.
Required correction: Immediately (4/2/2025) All staff at the center must demonstrate knowledgeable decision-making and concern for the proper care of children. Submit a written statement of compliance by 4/9/2025. Correct by 04/02/2025
2.223.A.2
At the time of the visit, observed 11 children in the Whales classroom, but 13 children were on the attendance verification form. In the Dolphins classroom, 9 children were on the attendance verification form, but 11 children were in the classroom.
2.217.A.14 · Correction due April 2, 2025
At the time of the visit, observed in the Whales classroom, one teacher left alone with 11 children, between the ages of 3 to 4.
Required correction: Immediately ( 4/2/2025), staff to child ratios must be maintained at all times. **Corrected at the time of the visit when another staff member entered the classroom, putting the classroom back in ratio. Submit a written statement of future compliance by 4/9/2025. Correct by 04/02/2025
Supervisory visit · May 22, 2024
2.219.B.1
Reviewed 10 children files, one file is lacking documentation of the child's immunization documented on the Colorado Department of Public Health and Environment approved form.
2.206.B.6 · Correction due June 22, 2024
Reviewed the parent handbook and observed the parent handbook lacking an itemized fee schedule.
Required correction: The facility must have a policy regarding an itemized fee schedule. Submit documentation and a written statement of compliance by Correct by 06/22/2024
2.209.A.7 · Correction due May 22, 2024
Reviewed 10 children files, two files were lacking updated Emergency Medical Authorizations.
Required correction: Immediately (5/22/2024) review all children's files, all files must have updated Emergency Medical Authorizations signed and dated by the child's parents or guardians. Submit a written statement of compliance by 6/22/2024 Correct by 05/22/2024
2.206.A
Reviewed 10 children files, all 10 files were lacking signed documents stating that the parents/ guardians have received the center's policies and procedures.
2.209.A.2 · Correction due May 22, 2024
At the time of the visit, the children's admission records were lacking information on parents/ guardians email addresses.
Required correction: Immediately (5/22/2024) review the children's admission records, all admission records must have information on parents/guardians' email addresses. Submit a written statement of compliance by 6/22/2024 Correct by 05/22/2024
2.223.C.1
At the time of the visit observed a 5-month-old baby placed in an unsafe sleep environment. The child was observed to be sleeping on their stomach on a boppy pillow and there was another boppy pillow on the top of the child covering them from the waist down to their feet. The baby was sleeping in the play area.
2.212.A · Correction due May 22, 2024
Identified that both staff members who were with the child in the Infant classroom (Ms. Ala and Ms. Maria) have completed infant safe sleep training, and a child in their care was found in an unsafe sleep environment. Ms. Ala completed her Safe Sleep Training on 3/1/2024 and Ms. Maria completed her Safe Sleep training on 10/11/2023.
Required correction: Immediately (5/22/2024) ensure that all safe sleep practices are followed, for all infants, at all times. Submit a written statement of compliance by 6/22/2024 Correct by 05/22/2024
2.233.A.3 · Correction due May 22, 2024
At the time of the visit, 2 children (19 months old) were cared for in the Infant classroom.
Required correction: Immediately (5/22/2024) ensure that rooms licensed for specific ages of children are not used for other ages of children without the prior written approval of the licensing authority. Submit a written statement of compliance by 6/22/2024 Correct by 05/22/2024
At the time of the visit observed the emergency evacuation plan to be missing in the Seals classroom,
2.220.C · Correction due May 22, 2024
At the time of the visit observed an ointment tube prescription missing the original pharmacy label.
Required correction: Immediately (5/22/2024) all prescribed medications must be kept in the original labeled bottle or container and contain the original pharmacy label. Submit a written statement of compliance by 6/22/2024 Correct by 05/22/2024
2.229.J · Correction due May 22, 2024
At the time of the visit observed the emergency evacuation cribs in the infant classroom not to be designed for emergency evacuation.
Required correction: If using a crib is not designed for emergency evacuation, the crib must be reinforced with a kit manufactured for this purpose. Correct immediately (5/22/2024) and submit a written statement of compliance by 6/22/2024 Correct by 05/22/2024
2.206.B.4
Reviewed the parent handbook and observed the parent handbook lacking procedures regarding inclement weather.
2.209.B.4 · Correction due June 22, 2024
Reviewed 10 children files, two files were lacking updated health statements.
Required correction: Review all children's files, all files must have updated health statements signed and dated by a healthcare provider. Submit a written statement of compliance by Correct by 06/22/2024
2.206.B.9 · Correction due June 22, 2024
Reviewed the parent handbook and observed the parent handbook lacking what steps are taken prior to suspension and expulsion of children.
Required correction: The facility must have a policy regarding the steps taken prior to suspension and expulsion of children. Submit documentation and a written statement of compliance by Correct by 06/22/2024
2.206.B.17
Reviewed the parent handbook and observed the parent handbook lacking a policy if children are not picked up by parents and guardians.
Required correction: The facility must have a policy regarding children who are not picked up by parents and guardians. Submit
2.206.B.25 · Correction due June 22, 2024
Reviewed the parent handbook and observed the parent handbook lacking the procedure for filing a complaint about child care.
Required correction: The facility must have a written policy and procedure, developed and implemented for filing a complaint about child care. Submit documentation and a written statement of compliance by 6/22/2024. Correct by 06/22/2024
2.206.B.26 · Correction due June 22, 2024
Reviewed the parent handbook and observed the parent handbook lacking the procedure for reporting child abuse.
Required correction: The facility must have a written policy and procedure, developed and implemented for reporting child abuse. Submit documentation and a written statement of compliance by 6/22/2024. Correct by 06/22/2024
2.220.D · Correction due May 22, 2024
In the infant Seal room there is diaper rash cream not labeled with the childs first and last name.
Required correction: Correct immediately Over-the-counter medication must be kept in the originally labeled container and be labeled with the child's first and last name. Submit a written statement of compliance by 6/22/2024. Correct by 05/22/2024
2.212.E · Correction due May 22, 2024
At the time of a staff member was using their cell phone in the toddler room.
Required correction: Correct immediately, when caring for children, staff must refrain from the personal use of electronics including, but not limited to, cell phones and portable electronic devices. . Submit a written statement of compliance by 6/22/2024. Correct by 05/22/2024
2.223.A.2 · Correction due May 22, 2024
At the time of visit the Seals classroom had 4 children signed into the program and 5 children in attendance. In the Whales classroom there were 14 children signed into the program and 12 children in attendance. In the Dolphins classroom there were 12 children signed into the program and 9 children in attendance.
Required correction: Correct immediately, e time a child arrives and leaves the center each day must be recorded. Staff members must complete written attendance verification periodically throughout the day, including during transitions. Submit a written statement of compliance by 6/22/2024. Correct by 05/22/2024
2.216.A.1 · Correction due May 22, 2024
In the infant classroom, Maria M. was alone supervising infants, and did not have verification of ECT qualifications.
Required correction: Correct immediately, review all staff files. All staff working alone with a single group of children must meet ECT qualifications. Submit a written statement of compliance and documentation by 6/22/2024. Correct by 05/22/2024
2.216.B.1.a · Correction due May 22, 2024
Ala A. identified as the infant supervisor does not meet the required qualifications.
Required correction: Correct immediately, the facility must have a qualified infant supervisor. Submit a written statement of compliance and documentation by 6/22/2024. Correct by 05/22/2024
2.217.A.14 · Correction due May 22, 2024
At the time of visit, the Whales preschool classroom had 1 staff member with 13 children putting the classroom over ratio.
Required correction: Correct immediately, staff to child ratios must be maintained at all times. Submit a written statement of compliance by 6/22/24. Correct by 05/22/2024
2.229.L
At the time of visit in the Dolphin room there are broken crayons accessible to children under three posing a choking hazard.
Required correction: Correct immediately, Toys, toy parts, furnishings, equipment, and any materials accessible to children under than three (3) years of age must not be a choke hazard or able to be inhaled. Any area of the facility accessible to children less than three (3) years of age must be free of any choke or inhalation hazards. Corrected at the time of visit, the broken crayons were removed and made inaccessible. Submit a written statement of future compliance by 6/22/24 Correct by
2.223.D.2 · Correction due May 22, 2024
At the time of visit the toddler room was to dark to supervise toddlers during nap time.
Required correction: Correct immediately, in rooms used for napping, the lighting must be dim at nap time to promote an atmosphere conducive to sleep but must be bright enough for supervision of children. Submit a written statement of compliance by 6/22/2024. Correct by 05/22/2024
The Department of Early Childhood keeps about three years of complaints on a program’s public page. Anything older is released only on request, as a single file covering the whole state. Shortlist asked for that file under the Colorado Open Records Act and renews it yearly; it is what this page shows for complaints older than the department’s own window.
The file this page is built from arrived on September 13, 2026 and covers complaints the department publishes today, and complaints back to January 2023 obtained by records request. The next request goes in September 2027.
The department publishes a report for each of these visits. Shortlist has not read those reports yet, so this page shows when the state came and not what it found.
The department will also review one program’s complete file on request, which is more than either source above contains. Leave your email and Shortlist will ask for First Step Infant And Toddler Cntr’s file specifically, instead of waiting for the next one.
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious, and what changed.Colorado Department of Early Childhood publishes a correction deadline, never whether the work was done or how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Do you run First Step Infant And Toddler Cntr? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.