Bright Horizons runs 4 licensed locations in Denver.
Not yet reported: ages served, hours, days / week, schedule, holiday closures.
This provider does not publish pricing.
Colorado’s Department of Early Childhood lists each program’s complaints on its Colorado Shines page, with the department’s verdict on each and a report behind it, going back about three years. Older complaints are released only on request. The department does not rank complaints by severity in either place.
Supervisory visit · February 4, 2026
2.138.A · Correction due February 4, 2026
Program to be lacking documentation of the January 2026 fire drill.
Required correction: Fire drills must be held monthly and documented. Correct immediately. Submit verification to specialist. Correct by 02/04/2026
2.213.B
Reviewed 14 staff files and observed program to be lacking documentation of a Department-approved standard precautions training for one staff member.
Required correction: All staff must complete a Department-approved standard precautions training prior to working with children and
2.213.G · Correction due February 4, 2026
Reviewed 14 staff files and observed program to be lacking documentation of a Department-approved child abuse prevention training for one staff member.
Required correction: All staff must complete a Department-approved child abuse prevention training prior within 30 days of employment and annually thereafter. Correct immediately. Submit written verification to specialist. Correct by 02/04/2026
2.217.C.4 · Correction due March 6, 2026
Program to be lacking nurse consultant notes from January 2026 meeting.
Required correction: The date and content of each consultation must be recorded and maintained in the center's files. Submit written verification to specialist. Correct by 03/06/2026
Supervisory visit · March 5, 2025
2.216.B.1.b.1 · Correction due March 5, 2025
Substitute staff member Shakhilia working alone with 4 infants in the Infant 1 classroom during the walkthrough. During a review of 12 staff files, Shakhilia was found to be missing documentation of early childhood teacher certification.
Required correction: An infant program early childhood teacher must meet the qualifications for an early childhood teacher found at rule section 2.216(A) or be qualified as an infant program supervisor in addition to the 455 hours of verifiable experience in the care and supervision of children under three (3) years of age. Correct Immediately. Corrected at time of visit by moving the staff member to work directly with the Infant Program Supervisor. Submit a written response verifying the process the program will take to ensure there is a qualififed infant staff lead working in each infant classroom at all times. Correct by 03/05/2025
Substitute staff member Shakhilia working alone with 4 infants in the Infant 1 classroom during the
Supervisory visit · April 15, 2024
2.120.J · Correction due April 15, 2024
Documentation of the updated 5yr TRAILS application check for Jennifer G. was not available for review during the visit.
Required correction: The results of the abuse and neglect inquiry must be maintained at the facility and be available for review. Correct Immediately. All individuals requiring a background check must review Navigating the Background Check Investigation Unit's (BIU) Webpage powerpoint. Submit verification that Jennifer G. has reviewed the powerpoint within 24 hours. Submit documentation of TRAILS for Jennifer G. with written response to Specialist. Correct by 04/15/2024
Complaint · March 1, 2024
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
The Department of Early Childhood keeps about three years of complaints on a program’s public page. Anything older is released only on request, as a single file covering the whole state. Shortlist asked for that file under the Colorado Open Records Act and renews it yearly; it is what this page shows for complaints older than the department’s own window.
The file this page is built from arrived on September 1, 2026 and covers complaints the department publishes today, and complaints back to January 2023 obtained by records request. The next request goes in September 2027.
The department publishes a report for each of these visits. Shortlist has not read those reports yet, so this page shows when the state came and not what it found.
The department will also review one program’s complete file on request, which is more than either source above contains. Leave your email and Shortlist will ask for Bright Horizons/Montessori On The Mall’s file specifically, instead of waiting for the next one.
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious, and what changed.Colorado Department of Early Childhood publishes a correction deadline, never whether the work was done or how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Do you run Bright Horizons/Montessori On The Mall? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.