Bright Horizons runs 4 licensed locations in Denver.
Colorado Department of Early Childhood cited something at 6 of the 16 visits below. Across Denver centers it cites something at about 55% of visits. Each state decides what gets written up, so this compares Denver with Denver and never with another state.
Not yet reported: ages served, hours, days / week, schedule, holiday closures.
This provider does not publish pricing.
Colorado’s Department of Early Childhood lists each program’s complaints on its Colorado Shines page, with the department’s verdict on each and a report behind it, going back about three years. Older complaints are released only on request. The department does not rank complaints by severity in either place.
Complaint · October 2, 2025
2.217.A.14 · Correction due October 2, 2025
During the investigation, confirmed through the director's statements that during morning drop-off the infant classroom is sometimes over ratio.
Required correction: Immediately 10/2/2025, staff must maintain staff to child ratio by the ages of children and the number of staff. Submit a written statement of compliance by 10/9/2025. Correct by 10/02/2025
Complaint · October 2, 2025
Founded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · July 15, 2025
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Probationary visit · December 9, 2024
2.213.F · Correction due December 16, 2024
Reviewed one staff file. Radhika missing documentation of a current Introduction to First Aid and CPR.
Required correction: Review all staff files. All employees caring for children not required by rule to be certified in First Aid and CPR must complete the Intro to CPR & First Aid module. Submit documentation and a written statement of compliance by 12/16/2024. Correct by 12/16/2024
2.229.L
At the time of visit, in Mini A, two small animals were accessible to children under 3 years of age and were choking hazards.
Required correction: Immediately, all toys and materials accessible to children under 3 years of age must not be a choking hazard at any time. Corrected at time of visit, the assistant director removed the toy animals from the classroom bringing the facility
Probationary visit · October 23, 2024
2.230.B · Correction due October 23, 2024
At the time of visit, the following safety hazards were observed: In the Primary A and Primary B classrooms, the sand and water tables had peeling finish and splintering wood. In Primary A, Mini A, Toddler A, Primary B, and Primary C, electrical cords were loose and accessible to children creating safety hazards. Electrical cords were previously cited on 8/27/2024 and 9/25/2024.
Required correction: Immediately, all equipment, materials and furnishings must be safe and free of hazards at all times. Submit photo documentation and a written statement of compliance by 10/30/2024. Correct by 10/23/2024
2.237.B
At the time of visit, on the playground, the pushbar on the toddler playground gate was rusting, and the fences surrounding the playground and separating the toddler from the preschool playgrounds was also rusting, creating a safety hazard for children.
Required correction: Immediately, buildings must be kept in good repair and maintained in a safe condition at all times. Submit photo
Probationary visit · September 25, 2024
2.230.B · Correction due September 25, 2024
At the time of visit, in Primary A, the electrical cords to the air purifier and light table were loose, creating a safety hazard.
Required correction: Immediately, all indoor equipment must be safe and free of hazards at all times. Corrected at time of visit, the assistant director secured the electrical cords bringing the facility into compliance. No response needed. Correct by 09/25/2024
Supervisory visit · June 20, 2024
2.230.C.6 · Correction due June 20, 2024
At time of visit, observed on the preschool playground a gap between the slide and the platform, posing a strangulation hazard for children.
Required correction: Immediately, 6/20/2024, all pieces of playground equipment must be designed to guard against entrapment and strangulation. Submit photo documentation and statement of compliance by 6/27/2024. Correct by 06/20/2024
At time of visit, observed peeling paint which can pose a safety hazard to children, accessible to children in
2.229.K · Correction due June 20, 2024
At time of visit, evacuation crib was blocking the exit route in the Nido D classroom and shoes were stored underneath the evacuation crib.
Required correction: Immediately, 6/20/2024, evacuation equipment must not block exit routes. Nothing may be stored in or under any evacuation equipment. Corrected at time of visit by staff moving the shoes out of the room and the crib away from the exit route. Submit future statement of compliance by 6/27/2024. Correct by 06/20/2024
2.220.D · Correction due June 20, 2024
At the time of the visit, observed an over-the-counter medication to be lacking the child's first and last name.
Required correction: Over-the-counter medication must be labeled with the child's first and last name. Corrected at time of the visit by the staff member labeling with first and last name. Submit future statement of compliance by 6/27/2024. Correct by 06/20/2024
2.237.D
At time of visit, room containing electrical pannel was unlocked and accessible to children.
Required correction: Immediately, 6/20/2024, all hazardous materials must be inaccessible to children at all times. Corrected at time
2.237.J · Correction due June 20, 2024
At time of visit, observed a laundry basket and plastic bins in the Nido C classroom and 2 pillows and a blanket in Toddler B to be kept in front of the exit doors.
Required correction: Immediately, 6/20/2024, exits must be kept free from accumulation of extraneous materials. Corrected at time of visit by staff clearing items away from exits. Submit future statement of compliance by 6/27/2024. Correct by 06/20/2024
Limited Supervisory visit · March 26, 2024
2.213.B · Correction due March 26, 2024
Reviewed 5 staff files and observed one file (Randa G.) lacking current documentation of a Department approved standard precautions training.
Required correction: Immediately, 3/26/2024, review all staff files, all staff must complete a Department approved standard precautions training, renewed annually. Submit documentation and written statement of compliance by 4/2/2024. Correct by 03/26/2024
2.213.G
Reviewed 5 staff files and observed one file (Randa G.) lacking current documentation of a Department approved training about child abuse prevention.
2.223.A.2 · Correction due March 26, 2024
At time of visit, observed in classroom Toddler B and Mini B to have an inaccurate attendance records.
Required correction: Immediately, 3/26/2024, the time a child arrives and leaves the center each day must be recorded. Corrected at time of visit by staff members adjusting their attendance records to reflect the correct amount of children in care. Submit written statement of compliance by 4/2/2024. Correct by 03/26/2024
2.237.B · Correction due March 26, 2024
At time of visit, observed and confirmed through staff statements the toilet in Primary C to be out of order for up to two weeks.
Required correction: Immeidately, 3/26/2024, building must be kept in good repair. Submit documentation and statement of compliance by 4/2/2024. Correct by 03/26/2024
2.220.D · Correction due March 26, 2024
At time of visit, observed in Mini A diaper rash creams not to be labeled with first and last names.
Required correction: Immediately, 3/26/2024, over the counter medicaion must be kept in the original labeled container and be labeled with child's first and last name. Submit written statement of compliance by 4/2/2024. Correct by 03/26/2024
Limited Supervisory visit · March 7, 2024
2.206.B.11 · Correction due April 7, 2024
Reviewed parent and staff policies and procedures and identified that the policies regarding emergency procedures were missing documentation of lost children, tornadoes, fires, shelter in place, lockdown, active shooter, reunification with families after emergency or disaster, and evacuating children with disabilities.
Required correction: Review policies and procedures and the written policies and procedures must be developed, implemented, and followed, and must include at minimum the following information: The procedures for emergencies and disaster preparedness such as but not limited to lost children, tornadoes, fires, shelter in place, lockdown, active shooter, reunification with families after emergency or disaster, and evacuating children with disabilities. Submit written statement of compliance by 4/7/2024. Correct by 04/07/2024
2.206.B.27 · Correction due April 7, 2024
Reviewed parent and staff policies and procedures and identified that the policies regarding smoking were missing information about the procedure of protection of infants from secondhand and thirdhand smoke.
Required correction: Review all policies and the written policies and procedures must be developed, implemented, and followed, must include at a minimum the following information: The procedure of the protection of infants from secondhand and thirdhand smoke. Submit written statement of compliance by 4/7/24. Correct by 04/07/2024
2.222.A.1.b · Correction due March 7, 2024
Observed in Classroom Mini A diapers and wipes in an unlocked drawer in the bathroom, accessible to children.
Required correction: Immediately, all diaper change areas must have a place inaccessible to children for storing all diaper change supplies. Corrected at time of visit by the teacher removing all items and placing them on a shelf inaccessible to children. Submit written statement of future compliance by 4/7/2024. Correct by 03/07/2024
2.237.B · Correction due March 7, 2024
Observed in Classroom Mini A a drawer in the bathroom had a broken baby lock.
Required correction: Immediately, buildings must be kept in good repair and maintained in a safe condition. Submit written statement on compliance by 4/7/2024. Correct by 03/07/2024
Complaint · December 4, 2023
Unfounded
The state lists this complaint on the provider’s record and publishes an investigation report for it. Shortlist has not read that report, so this row includes no citation detail.
Complaint · July 24, 2023
Unfounded · 7.702.46.A.15.d · Correction due July 31, 2023
The licensed room capacity must not be exceeded at any time.
Required correction: Immediately, licensed rooms must not exceed licensed capacity at any time. Corrected at the time of visit, a staff member that was in the office stepped into toddler room to assist with 10 children, while another staff member took 5 children to Toddler B room. Submit a statement of compliance by 8/30/2023.
Complaint · June 29, 2023
Founded · 7.702.81.A.3 · Building Requirements · Correction due July 24, 2023
Rooms licensed for specific ages of children cannot be used for other ages of children without the prior written approval of the licensing authority.
Required correction: Immediately, rooms must be utilized for ages and capacity in which they are licensed for. Written approval must be obtained prior to utilizing room for a different age group. Submit a statement of compliance by 8/7/2023.
Founded · 7.702.91.B · Building Requirements · Correction due July 24, 2023
Buildings must be kept in good repair and maintained in a safe condition.
Required correction: Immediately, buildings must be kept in good repair and maintained in a safe condition. Submit a statement of compliance with photo documentation by 8/7/2023.
Founded · 7.702.64.B · Guidance · Correction due July 24, 2023
Children must not be subjected to physical or emotional harm, humiliation, or threats.
Required correction: Immediately, children must not be subjected to physical harm by any staff member. Submit a statement of compliance by 8/1/2023.
Founded · 7.702.71.H · Equipment/Materials · Correction due July 24, 2023
Sharp tools and instruments must be stored in areas inaccessible to children.
Required correction: Immediately, all sharp items such as adult scissors must be stored inaccessible to all children. Corrected at the time of visit, Alexis removed scissors to a locked cabinet out of reach of all children. Submit a statement of compliance by 8/7/2023.
Founded · 7.702.71.K · Correction due July 24, 2023
Evacuation equipment must not block exit routes. Nothing may be stored in or under any evacuation equipment.
Required correction: Immediately, evacuation cribs must not be used as storage in or under the equiptment. Corrected at the time of visit, Alexis removed all boppies and placed them in a closet. Submit a statement of compliance by 8/7/2023.
The Department of Early Childhood keeps about three years of complaints on a program’s public page. Anything older is released only on request, as a single file covering the whole state. Shortlist asked for that file under the Colorado Open Records Act and renews it yearly; it is what this page shows for complaints older than the department’s own window.
The file this page is built from arrived on September 1, 2026 and covers complaints the department publishes today, and complaints back to January 2023 obtained by records request. The next request goes in September 2027.
The department publishes a report for each of these visits. Shortlist has not read those reports yet, so this page shows when the state came and not what it found.
The department will also review one program’s complete file on request, which is more than either source above contains. Leave your email and Shortlist will ask for BRIGHT HORIZONS/MONTESSORI @ GREENWOOD PLAZA’s file specifically, instead of waiting for the next one.
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious, and what changed.Colorado Department of Early Childhood publishes a correction deadline, never whether the work was done or how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Do you run BRIGHT HORIZONS/MONTESSORI @ GREENWOOD PLAZA? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.