Naperville · Licensed center
Primrose School At Naperville Crossings
At a glance
- Large center, licensed for 184 children.
- Primrose Schools franchise; the brand is owned by Roark Capital (private equity).
What to know
The license is the range the state allows. It does not say which ages have openings.
What the state has found
The state cited rules at 15 of its 17 licensing inspections since December 2012.
See each inspection
Licensing inspections
Jul 20, 20264 citations
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(7)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(3)
Staffing Structure
Staffing Structure
89 Ill. Adm. Code 407.90(e)(4)
Aug 18, 20255 citations
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(3)
Special Requirements for Infants and Toddlers
Special Requirements for Infants and Toddlers
89 Ill. Adm. Code 407.210(f)(19)
Special Requirements for Infants and Toddlers
Special Requirements for Infants and Toddlers
89 Ill. Adm. Code 407.210(f)(20)
Napping and Sleeping
Napping and Sleeping
89 Ill. Adm. Code 407.350(c)
Medications
Medications
89 Ill. Adm. Code 407.360(b)
Jun 25, 20245 citations
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(3)
Medications
Medications
89 Ill. Adm. Code 407.360(b)(1)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(3)
Outdoor Play Area
Outdoor Play Area
89 Ill. Adm. Code 407.390(l)(2)
- Oct 12, 2023Nothing cited
Aug 18, 20234 citations
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(d)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(3)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
A citation the state’s report lists only by its code, FHSEC305.
A citation the state’s report lists only by its code, FHSEC305.
Aug 16, 20229 citations
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(d)
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(f)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(2)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(6)
Jul 12, 20213 citations
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(3)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(5)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(6)
- Sep 10, 2020Nothing cited
Jul 30, 201910 citations
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(d)
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(f)
Special Requirements for Infants and Toddlers
Special Requirements for Infants and Toddlers
89 Ill. Adm. Code 407.210(b)
Medications
Medications
89 Ill. Adm. Code 407.360(e)
Physical Plant/Indoor Space
Physical Plant/Indoor Space
89 Ill. Adm. Code 407.370(e)(3)
A citation the state’s report lists only by its code, FHSEC305.
A citation the state’s report lists only by its code, FHSEC305.
A citation the state’s report lists only by its code, CCASEC4.
A citation the state’s report lists only by its code, CCASEC4.
Jun 20, 20186 citations
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(7)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(2)
A citation the state’s report lists only by its code, FHSEC305.
A citation the state’s report lists only by its code, FHSEC305.
Jul 6, 20176 citations
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(5)
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(7)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(2)
Medications
Medications
89 Ill. Adm. Code 407.360(e)
Physical Plant/Indoor Space
Physical Plant/Indoor Space
89 Ill. Adm. Code 407.370(e)(4)
A citation the state’s report lists only by its code, FHSEC305.
A citation the state’s report lists only by its code, FHSEC305.
Jul 22, 201611 citations
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(3)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
Enrollment and Discharge Procedures
Enrollment and Discharge Procedures
89 Ill. Adm. Code 407.250(i)(1)(h)
Enrollment and Discharge Procedures
Enrollment and Discharge Procedures
89 Ill. Adm. Code 407.250(i)(2)(b)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(3)
Hand Washing
Hand Washing
89 Ill. Adm. Code 407.320(b)(3)
Nutrition and Meal Service
Nutrition and Meal Service
89 Ill. Adm. Code 407.330(j)
Diapering and Toileting Procedures
Diapering and Toileting Procedures
89 Ill. Adm. Code 407.340(a)(5)
Medications
Medications
89 Ill. Adm. Code 407.360(c)(3)
Medications
Medications
89 Ill. Adm. Code 407.360(c)(2)
Equipment and Materials
Equipment and Materials
89 Ill. Adm. Code 407.380(b)
Jun 18, 20156 citations
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(m)
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(1)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(c)
Nutrition and Meal Service
Nutrition and Meal Service
89 Ill. Adm. Code 407.330(g)
Physical Plant/Indoor Space
Physical Plant/Indoor Space
89 Ill. Adm. Code 407.370(i)
Jan 13, 20151 citation
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100
Aug 6, 20144 citations
Staffing Structure
Staffing Structure
89 Ill. Adm. Code 407.90(b)
Substitutes
Substitutes
89 Ill. Adm. Code 407.170(b)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(5)
Physical Plant/Indoor Space
Physical Plant/Indoor Space
89 Ill. Adm. Code 407.370(l)
Jul 11, 20134 citations
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(5)
Dec 10, 201214 citations
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)
Organization and Administration
Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)
General Requirements for Personnel
General Requirements for Personnel
89 Ill. Adm. Code 407.100(d)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(2)
Personnel Records
Personnel Records
89 Ill. Adm. Code 407.120(a)(3)
Guidance and Discipline
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(1)
Guidance and Discipline
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(2)
Guidance and Discipline
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(3)
Guidance and Discipline
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(4)
Guidance and Discipline
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(5)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(5)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(6)
Health Requirements for Children
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(8)
The state cited rules at 15 of this center's 17 inspections. Most Chicago-area centers inspected 10 or more times had rules cited at some but not all of theirs, as this center did: 78% of 868.
How all 868 Chicago-area centers inspected 10 or more times compare
Of the 868 Chicago-area centers the state inspected 10 or more times, how many of those inspections cited a rule:
- Some78%This center
- All22%
Read every record and the state’s reports
State record — Illinois DCFS
- Last visit
- July 20, 2026
- On file
- 17 visits since December 2012 — 2 cited nothing
- Fixed?
- The latest correction deadline was August 19, 2026. Illinois DCFS does not publish whether it was made.
- Most serious
- Illinois DCFS does not publish a severity level for a citation, so there is no most-serious to name.
Illinois DCFS cites each subsection of a rule separately, so one audit of a filing cabinet can produce ten citations. It publishes the rule’s title and a correction deadline, but no description of what was observed.
Jul 2026 Monitoring visit 4 findings
Monitoring visit · July 20, 2026
Staffing Structure
1 citation · 89 Ill. Adm. Code 407.90(e)(4) · Violation corrected
General Requirements for Personnel
1 citation · 89 Ill. Adm. Code 407.100(c)(7) · Violation corrected
Personnel Records
1 citation · 89 Ill. Adm. Code 407.120(a)(4) · Violation corrected
Health Requirements for Children
1 citation · 89 Ill. Adm. Code 407.310(a)(3) · Violation corrected
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Aug 2025 Monitoring visit 5 findings
Monitoring visit · August 18, 2025
Special Requirements for Infants and Toddlers
2 citations · 89 Ill. Adm. Code 407.210(f)(19) through (20) · Violation substantiated
89 Ill. Adm. Code 407.210(f)(19) · 407.210(f)(20)
Personnel Records
1 citation · 89 Ill. Adm. Code 407.120(a)(3) · Violation substantiated
Napping and Sleeping
1 citation · 89 Ill. Adm. Code 407.350(c) · Violation substantiated
Medications
1 citation · 89 Ill. Adm. Code 407.360(b) · Violation substantiated
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Jun 2024 Monitoring visit 5 findings
Monitoring visit · June 25, 2024
Personnel Records
2 citations · 89 Ill. Adm. Code 407.120(a)(3) through (4) · Rule cited again
89 Ill. Adm. Code 407.120(a)(3) · 407.120(a)(4)
Health Requirements for Children
1 citation · 89 Ill. Adm. Code 407.310(a)(3) · Rule cited again
Medications
1 citation · 89 Ill. Adm. Code 407.360(b)(1) · Rule cited again
Outdoor Play Area
1 citation · 89 Ill. Adm. Code 407.390(l)(2) · Rule cited again
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Aug 2023 Monitoring visit 4 findings
Monitoring visit · August 18, 2023
Personnel Records
2 citations · 89 Ill. Adm. Code 407.120(a)(3) through (4) · Rule cited again
89 Ill. Adm. Code 407.120(a)(3) · 407.120(a)(4)
General Requirements for Personnel
1 citation · 89 Ill. Adm. Code 407.100(d) · Rule cited again
A citation the state’s report lists only by its code, FHSEC305.
0 citations · 89 Ill. Adm. Code · Rule cited again
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Aug 2022 Monitoring visit 9 findings
Monitoring visit · August 16, 2022
Organization and Administration
4 citations · 89 Ill. Adm. Code 407.70(e) through (3) · Rule cited again
89 Ill. Adm. Code 407.70(e) · 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)
Personnel Records
3 citations · 89 Ill. Adm. Code 407.120(a)(2) through (6) · Rule cited again · Violation corrected
89 Ill. Adm. Code 407.120(a)(2) · 407.120(a)(4) · 407.120(a)(6)
General Requirements for Personnel
2 citations · 89 Ill. Adm. Code 407.100(d) through (f) · Rule cited again
89 Ill. Adm. Code 407.100(d) · 407.100(f)
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Jul 2021 Monitoring visit 3 findings
Monitoring visit · July 12, 2021
Health Requirements for Children
3 citations · 89 Ill. Adm. Code 407.310(a)(3) through (6) · Violation corrected
89 Ill. Adm. Code 407.310(a)(3) · 407.310(a)(5) · 407.310(a)(6)
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Jul 2019 Monitoring visit 10 findings
Monitoring visit · July 30, 2019
Organization and Administration
3 citations · 89 Ill. Adm. Code 407.70(e)(1) through (3) · Rule cited again
89 Ill. Adm. Code 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)
General Requirements for Personnel
2 citations · 89 Ill. Adm. Code 407.100(d) through (f) · Rule cited again · Violation corrected
89 Ill. Adm. Code 407.100(d) · 407.100(f)
Special Requirements for Infants and Toddlers
1 citation · 89 Ill. Adm. Code 407.210(b) · Violation corrected
Medications
1 citation · 89 Ill. Adm. Code 407.360(e) · Rule cited again
Physical Plant/Indoor Space
1 citation · 89 Ill. Adm. Code 407.370(e)(3) · Violation corrected
A citation the state’s report lists only by its code, FHSEC305.
0 citations · 89 Ill. Adm. Code · Rule cited again
A citation the state’s report lists only by its code, CCASEC4.
0 citations · 89 Ill. Adm. Code · Violation corrected
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Jun 2018 Monitoring visit 6 findings
Monitoring visit · June 20, 2018
Organization and Administration
3 citations · 89 Ill. Adm. Code 407.70(e)(1) through (3) · Violation corrected on site
89 Ill. Adm. Code 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)
General Requirements for Personnel
1 citation · 89 Ill. Adm. Code 407.100(c)(7) · Rule cited again
Personnel Records
1 citation · 89 Ill. Adm. Code 407.120(a)(2) · Rule cited again
A citation the state’s report lists only by its code, FHSEC305.
0 citations · 89 Ill. Adm. Code · Rule cited again
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Jul 2017 Monitoring visit 6 findings
Monitoring visit · July 6, 2017
General Requirements for Personnel
2 citations · 89 Ill. Adm. Code 407.100(c)(5) through (7) · Violation corrected
89 Ill. Adm. Code 407.100(c)(5) · 407.100(c)(7)
Personnel Records
1 citation · 89 Ill. Adm. Code 407.120(a)(2) · Violation corrected
Medications
1 citation · 89 Ill. Adm. Code 407.360(e) · Violation corrected
Physical Plant/Indoor Space
1 citation · 89 Ill. Adm. Code 407.370(e)(4) · Violation corrected
A citation the state’s report lists only by its code, FHSEC305.
0 citations · 89 Ill. Adm. Code · Violation corrected
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Jul 2016 Monitoring visit 11 findings
Monitoring visit · July 22, 2016
Personnel Records
2 citations · 89 Ill. Adm. Code 407.120(a)(3) through (4) · Violation corrected · Rule cited again
89 Ill. Adm. Code 407.120(a)(3) · 407.120(a)(4)
Enrollment and Discharge Procedures
2 citations · 89 Ill. Adm. Code 407.250(i)(1)(h) through (2)(b) · Violation corrected
89 Ill. Adm. Code 407.250(i)(1)(h) · 407.250(i)(2)(b)
Medications
2 citations · 89 Ill. Adm. Code 407.360(c)(2) through (3) · Violation corrected
89 Ill. Adm. Code 407.360(c)(2) · 407.360(c)(3)
Health Requirements for Children
1 citation · 89 Ill. Adm. Code 407.310(a)(3) · Violation corrected
Hand Washing
1 citation · 89 Ill. Adm. Code 407.320(b)(3) · Violation corrected
Nutrition and Meal Service
1 citation · 89 Ill. Adm. Code 407.330(j) · Violation corrected
Diapering and Toileting Procedures
1 citation · 89 Ill. Adm. Code 407.340(a)(5) · Violation corrected
Equipment and Materials
1 citation · 89 Ill. Adm. Code 407.380(b) · Violation corrected
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Jun 2015 Monitoring visit 6 findings
Monitoring visit · June 18, 2015
Personnel Records
2 citations · 89 Ill. Adm. Code 407.120(a)(4) through (c) · Violation corrected
89 Ill. Adm. Code 407.120(a)(4) · 407.120(c)
Organization and Administration
1 citation · 89 Ill. Adm. Code 407.70(m) · Violation corrected
General Requirements for Personnel
1 citation · 89 Ill. Adm. Code 407.100(c)(1) · Violation corrected
Nutrition and Meal Service
1 citation · 89 Ill. Adm. Code 407.330(g) · Violation corrected on site
Physical Plant/Indoor Space
1 citation · 89 Ill. Adm. Code 407.370(i) · Rule cited again
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Jan 2015 Monitoring visit 1 finding
Monitoring visit · January 13, 2015
General Requirements for Personnel
1 citation · 89 Ill. Adm. Code 407.100 · Violation corrected
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Aug 2014 Monitoring visit 4 findings
Monitoring visit · August 6, 2014
Staffing Structure
1 citation · 89 Ill. Adm. Code 407.90(b) · Violation corrected
Substitutes
1 citation · 89 Ill. Adm. Code 407.170(b) · Violation corrected
Health Requirements for Children
1 citation · 89 Ill. Adm. Code 407.310(a)(5) · Rule cited again
Physical Plant/Indoor Space
1 citation · 89 Ill. Adm. Code 407.370(l) · Violation corrected
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Jul 2013 Monitoring visit 4 findings
Monitoring visit · July 11, 2013
Organization and Administration
3 citations · 89 Ill. Adm. Code 407.70(e)(1) through (3) · Violation corrected on site
89 Ill. Adm. Code 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)
Health Requirements for Children
1 citation · 89 Ill. Adm. Code 407.310(a)(5) · Rule cited again
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Dec 2012 Monitoring visit 14 findings
Monitoring visit · December 10, 2012
Guidance and Discipline
5 citations · 89 Ill. Adm. Code 407.270(a)(1) through (5) · Violation corrected
89 Ill. Adm. Code 407.270(a)(1) · 407.270(a)(2) · 407.270(a)(3) · 407.270(a)(4) · 407.270(a)(5)
Organization and Administration
3 citations · 89 Ill. Adm. Code 407.70(e)(1) through (3) · Violation corrected
89 Ill. Adm. Code 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)
Health Requirements for Children
3 citations · 89 Ill. Adm. Code 407.310(a)(5) through (8) · Violation corrected
89 Ill. Adm. Code 407.310(a)(5) · 407.310(a)(6) · 407.310(a)(8)
Personnel Records
2 citations · 89 Ill. Adm. Code 407.120(a)(2) through (3) · Violation corrected
89 Ill. Adm. Code 407.120(a)(2) · 407.120(a)(3)
General Requirements for Personnel
1 citation · 89 Ill. Adm. Code 407.100(d) · Violation corrected
DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.
Details
- Phone
- (630) 778-8825
- Address
- 2915 Reflection Dr, Naperville, 60564
We couldn’t find some information that may matter to your decision: openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies. We can ask the program for you and copy you in.
Sources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
State record
From Illinois DCFS’s published reports, last checked November 8, 2026.
Details
- Phone, Address, License — Checked August 2026 sunshine.dcfs.illinois.gov/…/ProviderLookup.aspx. To check it, open sunshine.dcfs.illinois.gov's Licensed Provider Lookup, enter "PRIMROSE SCHOOL AT NAPERVILLE CROSSINGS" under Provider Name and 60564 under Zip, and press Search (DCFS provider 515767).
- Website, Who runs it — Checked October 2026 primroseschools.com
- Ages on the license — Checked November 2026 sunshine.dcfs.illinois.gov/…/ProviderLookup.aspx. To check it, open sunshine.dcfs.illinois.gov's Licensed Provider Lookup, enter "PRIMROSE SCHOOL AT NAPERVILLE CROSSINGS" under Provider Name and 60564 under Zip, and press Search (DCFS provider 515767).
- Who runs it — Checked October 2026 roarkcapital.com
The private-equity firm Roark Capital lists Primrose Schools among its current investments and describes it as a franchisor of pre-K schools. roarkcapital.com
Large means the biggest quarter of Chicago-area’s 1,948 licensed centers by state-licensed capacity: 119 to 487 children. Small is 8 to 48; medium is 49 to 118.
The ages on the license are what the state licenses it to care for, which can be wider than the ages it takes.