North Carolina DCDEE cited something at 11 of the 18 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.
This provider does not publish pricing.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Unannounced visit · July 29, 2026
The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. An infant's feeding plan in space 1 was not signed by the parent.
Violation confirmed corrected by letter received from provider on 7/29/2026
Electric fans were not mounted out of reach or did not have a mesh guard to prevent access. Fans were out of reach of children in space 5 and 6, but the fans were not mounted nor did the fans fans have a mesh guard to present access.
Violation confirmed corrected by letter received from provider on 7/29/2026
Unannounced visit · August 21, 2025
Children were not adequately supervised at all times. Children in space 2 were left unsupervised while eating breakfast in the cafeteria. The teacher from space 2 was observed walking out of the cafeteria, and the teacher was observed walking into the cafeteria.
Violation confirmed corrected by letter received from provider on 8/25/2025
All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. A child in space 1 was observed in a bouncy seat with a bottle.
Violation confirmed corrected by letter received from provider on 8/21/2025
Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Incident reports were on file, however, the newest reports were completed in the ProCare App, and the incident reports did not include all the required information in rule.
Violation confirmed corrected by letter received from provider on 8/21/2025
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Teachers in space 2 were observed in video surveillance not attending to children in a nurturing and appropriate manner. A child fell in space 2 and the child was not provided care; teachers spoke to children i harsh tones, and a teacher was in a child's face; and teachers were not engaged in play with the children in space 2.
Violation confirmed corrected by letter received from provider on 8/25/2025
Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A teacher from space 2 was observed eating food/drink from Bojangles; the drink was in a Bojangles cup.
Violation confirmed corrected by letter received from provider on 8/22/2025
Staff did not provide assistance to each child to ensure good hygiene. A child's (space 2) face was not properly cleaned after the child consumed lunch; this was confirmed by a picture and by a statement from the director.
Violation confirmed corrected by letter received from provider on 8/22/2025
A child was yelled at, shamed, humiliated, frightened, threatened or bullied. According to video surveillance reviewed a teacher was observed pushing a child's chair with her foot; a teacher was observed lifting a child from a chair by the child's arms; a teacher was observed "yanking" a child's arm and dragging the child towards them (teacher).
Violation confirmed corrected by letter received from provider on 8/25/2025
Unannounced visit · August 14, 2025
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (C.H.) did not complete First Aid within ninety (90) days.
Violation confirmed corrected by letter received from provider on 8/23/2025
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (C.H.) did not complete CPR within ninety (90) days.
Violation confirmed corrected by letter received from provider on 8/23/2025
Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Two (2) staff members (B.H.) ITS-SIDS training expired May 23, 2025, and staff (M.K.) ITS-SIDS training expired May 23, 2025.
Violation confirmed corrected by letter received from provider on 8/26/2025
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not on file for staff (N.S.).
Violation corrected during visit
Unannounced visit · August 7, 2025
The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. A child (E.M.) and (C.M.) infant feeding plans were not dated and signed.
Violation confirmed corrected by letter received from provider on 8/7/2025
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A Glade Air Freshener was in an unlocked cabinet in space 3.
Violation confirmed corrected by letter received from provider on 8/7/2025
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child (M.W.) in space 8 medication expired December 2024; a child (L.P. in space 4 sunscreen expired December 2024.
Violation confirmed corrected by letter received from provider on 8/7/2025
Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. A child (R.N) in space 8 did not have a medical action plan on file.
Violation confirmed corrected by letter received from provider on 8/13/2025
The depth of the loose surfacing was not based on critical height of the equipment. The mulch in both play areas was not at the appropriate depth; compacted in areas.
Violation confirmed corrected by letter received from provider on 8/13/2025
Unannounced visit · February 5, 2025
The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. Infant feeding plans did not include the signature and or dates for (L.F.) in space 1, for (C.H.) in space 9, and (C.J.) in space 7.
Violation confirmed corrected by letter received from provider on 2/7/2025
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There was an expired emergency medication in space 8 for (O.B.).
Violation confirmed corrected by letter received from provider on 2/7/2025
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The playground inspection was not completed for January 2025.
Violation confirmed corrected by letter received from provider on 2/7/2025
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer medication form expired January 16, 2025 for (P.E.) and no signature/date for (N.Q.) ; expired October 31, 2024 for (O.B.) in space 8; permission to administer expired December 31, 2025 for (L.N.) in space 3.
Violation confirmed corrected by letter received from provider on 2/7/2025
Unannounced visit · April 4, 2024
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An outlet was uncovered in space 7.
Violation confirmed corrected by letter received from provider on 4/4/2024
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In space 6., A child (L.B.) ointment expired March 2024, and a child (C.C.) ointment expired February 2024.
Violation confirmed corrected by letter received from provider on 4/8/2024
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. A child (W.A.) in space 2., had expired Medication Administration Permission form (Expire December 21, 2023 (emergency medication), January 23, 2024 (medication); a child (O.B) did not have a Medication Permission Form. In space 8., a child (L.N) did not have a completed Medication Administration Permission for Topical Ointments.
Violation confirmed corrected by letter received from provider on 4/8/2024
Unannounced visit · January 18, 2024
A violation was found for which there is no item number.15A NCAC 18A .2820 STORAGE (e) A locked kitchen is not considered to be a locked storage room or cabinet for the purposes of this Rule; however, for child care centers that are located within a school and that use the school cafeteria's kitchen to meet the kitchen requirements of the rules of this Section, it shall not be a violation of this Rule to store products described in Paragraphs (a)-(d) of this Rule unlocked in the cafeteria's kitchen, provided that the kitchen is kept locked and children are not permitted in the kitchen for any purpose. The kitchen door was open and accessible to children.
Violation confirmed corrected by letter received from provider on 1/22/2024
Unannounced visit · October 23, 2023
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Based on review of video footage, there were several instances of children not attended to in a nurturing and appropriate manner.
Violation confirmed corrected by letter received from provider on 10/25/2023
Unannounced visit · October 16, 2023
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. It was over heard that a teacher used a harsh tone during naptime.
Violation confirmed corrected by letter received from provider on 10/25/2023
Unannounced visit · October 12, 2023
Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Mandarin oranges were not added to the menu.
Violation confirmed corrected by letter received from provider on 10/25/2023
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A staff member (E.G.) did not have a completed annual health questionnaire on file.
Violation confirmed corrected by letter received from provider on 10/25/2023
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. A staff member (E.G.) did not have Emergency information on file before the first day of work.
Violation confirmed corrected by letter received from provider on 10/25/2023
Prior to employment a Criminal Background Check was not completed. Staff's (T.F.) Criminal Background Check was not completed prior to employment.
Violation confirmed corrected by letter received from provider on 10/25/2023
Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The enrollment date was incomplete on a child's (M.W.) Discipline Policy.
Violation corrected during visit
A valid qualification letter was not on file and available to review at the facility. Staff (T.F.) did not have a valid qualification letter on file.
Violation confirmed corrected by letter received from provider on 10/16/2023
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A staff member's (E.G.) did not have a signed Shaken Baby Syndrome and Abusive Head Trauma policy.
Violation confirmed corrected by letter received from provider on 10/25/2023
Unannounced visit · September 28, 2023
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Based on staff interviews and review of video, a teacher yelled at children.
Violation confirmed corrected by letter received from provider on 10/9/2023
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious.North Carolina DCDEE records the correction in its own words, but never says how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked July 2026.
Not yet reported: established, teaching approach.
Not yet reported: ages served, hours, schedule, holiday closures.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
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