Tutor Time Child Care/ Learning Center

Center · Matthews · 2560 Plantation Center Drive

What kind of place is this?

Size 199 children licensed Larger than the middle half of Charlotte centers, where the middle half licenses 50–162. Measured across 598 Charlotte centers, 2026-08-17.

Who runs it

Ownership For-profit North Carolina DCDEE names a limited company as the licensee, and it is not in the IRS register of tax-exempt organisations. ncchildcare.ncdhhs.gov
Chain Tutor Time
Owner American Securities (via Learning Care Group) Learning Care Group brand; LCG is a portfolio company of private-equity firm American Securities. american-securities.com

Tutor Time runs 6 licensed locations in Charlotte.

How this compares

North Carolina DCDEE cited something at 11 of the 17 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.

Will it fit our family?

Accepts subsidy Yes

What will it cost us?

This provider does not publish pricing.

What Shortlist has verified

State quality rating Four Star License
License status Active

State record — North Carolina DCDEE

Last visit
May 15, 2026
On file
17 visits since September 2023 — 6 cited nothing, 5 of those unannounced
Fixed?
All 38 record a correction, in the licensor’s own words.
Most serious
North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.

North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.

May 2026 Unannounced visit 2 findings

Unannounced visit · May 15, 2026

Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. One (1) double gate between the JK playground and grassy area had a gap of 6 (six) inches between the two gates and a gap of four (4) inches between the gate and the stationary pole. One (1) gate to the side walk from the JK playground had a gap of four (4) inches from the gate to the stationary pole.

Violation confirmed corrected by letter received from provider on 5/29/2026

The depth of the loose surfacing was not based on critical height of the equipment. The mulch under all stationary on three (3) play areas was compacted and did not reach the minimum critical height requirements in the fall zones.

Violation confirmed corrected by letter received from provider on 6/2/2026

DCDEE facility lookup

Mar 2026 Unannounced visit 1 finding

Unannounced visit · March 19, 2026

Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. On August 19, 2025, an incident report did not include the day and year, the body part injured, medical treatment received and cause of injury. On August 21, 2025, a report did not include medical treatment received, witnesses to the incident, piece of equipment involved, location of incident, and cause of injury.

Violation confirmed corrected by letter received from provider on 3/19/2026

DCDEE facility lookup

Oct 2025 Unannounced visit 2 findings

Unannounced visit · October 9, 2025

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. IN Space 9, Febreze, sharp scissors and diaper creams were accessible to children un unlocked drawers. In Space 10, diaper creams, sunscreen and sharp scissors were accessible to children in unlocked drawers.

Violation confirmed corrected by letter received from provider on 10/9/2025

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Spaces 4 and 5 plastic on a bowl of fruit was on a divider wall lower than five (5) feet accessible to children. In Space 9, feathers and pom poms in a plastic baggie, and glitter were accessible to children in an unlocked drawer. In Space 10, plastic baggies were accessible to children in an unlocked drawer.

Violation confirmed corrected by letter received from provider on 10/9/2025

DCDEE facility lookup

Sep 2025 Unannounced visit nothing cited
Sep 2025 Unannounced visit nothing cited
Aug 2025 Unannounced visit nothing cited
Aug 2025 Unannounced visit 2 findings

Unannounced visit · August 5, 2025

Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. One (1) child arriving at approximately 7:45 am was not changed as needed prior to moving from the morning classroom at approximately 9:00 am.

Violation confirmed corrected by letter received from provider on 8/5/2025

The center did not have developmentally appropriate equipment and materials accessible daily. Staff stated that materials needed to support lesson plans for activities are not available and/or accessible daily.

Violation confirmed corrected by letter received from provider on 8/5/2025

DCDEE facility lookup

Jun 2025 Unannounced visit 1 finding

Unannounced visit · June 24, 2025

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In the hallway outside of Space 11 a pest control tent was on the floor with a keep out of reach warning accessible to children.

Violation corrected during visit

DCDEE facility lookup

Jun 2025 Unannounced visit 6 findings

Unannounced visit · June 17, 2025

Children were not adequately supervised at all times. In Space 10, it was reported that a child with challenging behaviors runs out of the classroom frequently. On at least one occasion, the teacher was unable to leave the classroom to supervise the child.

Violation confirmed corrected by letter received from provider on 7/1/2025

A current activity plan was not posted for each group of children for reference. In Spaces 3, 4, 9 and 10 lesson plans were observed posted however, teachers did not know the activity for the day and were not implementing the lesson plan.

Violation confirmed corrected by letter received from provider on 7/1/2025

For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Space 3, 4 and 9 books were not offered in sufficient quantity.

Violation confirmed corrected by letter received from provider on 7/1/2025

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 10, a baggie with spoons was accessible to children on a counter.

Violation confirmed corrected by letter received from provider on 7/1/2025

Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In Space 3 and 4, teachers were heard and observed using inappropriate tones with children. During the staff interviews two (2) teachers confirmed that inappropriate tones are often used in the classrooms serving toddlers.

Violation confirmed corrected by letter received from provider on 7/1/2025

A violation was found for which there is no item number In Spaces 3, 4 and 9 correct diapering procedures were not followed.15A NCAC 18A .2819 DIAPERING AND DIAPER CHANGING FACILITIES

Violation confirmed corrected by letter received from provider on 7/1/2025

DCDEE facility lookup

Jun 2025 Unannounced visit 5 findings

Unannounced visit · June 2, 2025

A safe indoor and outdoor environment was not provided for the children. In Space 4 and 5 the cabinets laminate was torn. In Space 1 and 11, area rugs were torn and frayed. In Space 10, a pillow was ripped and books were torn. In Space 6, a plastic carpet mat was torn with sharp areas accessible to children.

Violation confirmed corrected by letter received from provider on 6/2/2025

The safe sleep policy did not contain the required information. The center safe sleep policy was not customized by checking the boxes that applied to the procedures or policies specific to the center.

Violation confirmed corrected by letter received from provider on 6/2/2025

Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff member hired 7-3-2023 did not complete ITS-SIDS training.

Violation confirmed corrected by letter received from provider on 6/5/2025

The depth of the loose surfacing was not based on critical height of the equipment. The mulch under stationary equipment on three (3) outdoor play areas did not meet critical height requirements. The depth measured 3.25 inches or less .

Violation confirmed corrected by letter received from provider on 7/28/2025

Staff did not complete the health and safety training within one year of employment. Three (3) staff members did not complete health and safety training within one year of employment. Two (2) staff members completed health and safety training over a year from date of employment.

Violation confirmed corrected by letter received from provider on 6/16/2025

DCDEE facility lookup

Mar 2025 Unannounced visit 4 findings

Unannounced visit · March 20, 2025

Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection dated August 16, 2024 was not submitted to DCDEE within one week of the inspection.

Violation corrected during visit

A safe indoor and outdoor environment was not provided for the children. In Spaces 4, 5, 6 and 7 cabinets are peeling.

Violation confirmed corrected by letter received from provider on 3/20/2025

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 6 a plastic bag for diapers was in a diaper bag accessible to children. In Space 7 a baggie with pacifiers was stored in a unlocked cubby drawer and a small bead in a teacher incentive was on a hook accessible to children. In Space 4, plastic baggies containing clothing were in a unlocked cubby accessible to children. In Space 9, construction paper wrapped in plastic and an easily opened sensory tube containing small beads was on top of a cubby less than five (5) feet accessible to children.

Violation confirmed corrected by letter received from provider on 3/20/2025

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter in place or lockdown drill was not conducted at least every three months. The August, 2024 drill was not completed.

Violation confirmed corrected by letter received from provider on 3/20/2025

DCDEE facility lookup

Mar 2025 Unannounced visit nothing cited
Mar 2025 Unannounced visit 1 finding

Unannounced visit · March 3, 2025

Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. Departure time for one (1) child was not documented at the time of departure February 13, 2025.

Violation confirmed corrected by letter received from provider on 3/4/2025

DCDEE facility lookup

Aug 2024 Announced visit nothing cited
Jun 2024 Unannounced visit 8 findings

Unannounced visit · June 18, 2024

A current activity plan was not posted for each group of children for reference. In space #10, the activity plan posted was dated for the week of June 3, 2024.

Violation corrected during visit

When screen time was provided to school-aged children, it was not offered as a free-choice activity; not used to meet a developmental goal; was not limited to 30 minutes per day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In space #3, the school age children were observed participating in screen time. The screen time was not listed on the activity plan and there was no screen time log.

Violation confirmed corrected by letter received from provider on 7/2/2024

All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In spaces #2, #3, #5, #6, #8, #9, and #10, paint was peeling from walls in several places.

Violation confirmed corrected by letter received from provider on 8/12/2024

Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. Safe arrival and departure procedures were not posted.

Violation corrected during visit

Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #2, a bottle of Benadryl was stored in an unlocked cabinet. In space #5 and #11, diaper creams and ointments were located in a drawer less than five feet above the floor. These items are required to be stored at least five feet above the floor.

Violation corrected during visit

All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member's First Aid was completed via Distance Learning.

Violation confirmed corrected by letter received from provider on 7/13/2024

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member's CPR was completed via Distance Learning.

Violation confirmed corrected by letter received from provider on 7/13/2024

The depth of the loose surfacing was not based on critical height of the equipment. Mulch measured on all four playgrounds did not measure at least six inches in depth. The mulch measured one inches to five inches in the fall zones.

Violation confirmed corrected by letter received from provider on 7/25/2024

DCDEE facility lookup

Nov 2023 Unannounced visit 6 findings

Unannounced visit · November 20, 2023

Diaper changing surfaces were not kept free of storage. In spaces #5, #6, #9, items such as paperwork, art supplies, etc. were being stored on the diaper changing tables.

Violation confirmed corrected by letter received from provider on 12/4/2023

Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #9, the drawer where diaper creams are stored was not locked. The drawer was also less than five feet above the finished floor.

Violation corrected during visit

Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff member with a hire date of August 7, 2023 did not have a medical report on file.

Violation confirmed corrected by letter received from provider on 12/4/2023

All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member's First Aid expired September 9, 2023. One new staff member did not complete First Aid training within 90 days of hire date. One staff member's First Aid was not completed by an approved organization.

Violation confirmed corrected by letter received from provider on 12/4/2023

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member's CPR expired September 9, 2023. One new staff member did not complete CPR training within 90 days of hire date. One staff member's CPR was not completed by an approved organization.

Violation confirmed corrected by letter received from provider on 12/4/2023

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place or lockdown drill was conducted on March 1, 2023.

Violation confirmed corrected by letter received from provider on 12/4/2023

DCDEE facility lookup

Sep 2023 Unannounced visit nothing cited

Before you tour

Tutor Time Child Care/ Learning Center hasn’t published

Cost, hours and late pickup, a typical day, sick and biting policies.

Ask which of these findings were serious.North Carolina DCDEE records the correction in its own words, but never says how serious it was.

Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

What kind of place is this

Not yet reported: established, teaching approach.

Who runs it

Will it fit our family

Not yet reported: ages served, hours, days / week, schedule, holiday closures.

Licensing and contact

State record

Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.

Do you run Tutor Time Child Care/ Learning Center? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.