North Carolina DCDEE cited something at 8 of the 23 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.
This provider does not publish pricing.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Unannounced visit · February 12, 2026
Children were not adequately supervised at all times. On February 12, 2026, a two year old child was left unsupervised in a classroom for approximately two minutes.
Violation confirmed corrected by letter received from provider on 2/13/2026
Unannounced visit · February 9, 2026
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In a few classrooms throughout the building, I observed peeling paint on the walls.
Violation confirmed corrected by letter received from provider on 2/23/2026
Fire drills were not practiced monthly and/or the drill record was incomplete. The center did not have documentation of completing a monthly fire drill for January 2026.
Violation confirmed corrected by letter received from provider on 2/23/2026
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #15, I observed a key inside the door, allowing children to have access to cleaning supplies.
Violation corrected during visit
The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. In space #13, I observed a broken toy bin.
Violation corrected during visit
The EMC plan was not reviewed with all staff annually and whenever the plan was revised. One out of 12 staff members did not have documentation of reviewing the EMC plan annually (TB).
Violation confirmed corrected by letter received from provider on 2/23/2026
Medical exam or health assessment record was not on file before or within 30 days after admission. One out of eight children files reviewed (start date 9/8/25) did not have documentation of a medical exam.
Violation confirmed corrected by letter received from provider on 2/23/2026
Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One out of eight children files reviewed (start date 9/8/25) did not have documentation of immunization records.
Violation confirmed corrected by letter received from provider on 2/23/2026
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One out of 12 staff members did not have documentation of reviewing the EPR plan annually (TB).
Violation confirmed corrected by letter received from provider on 2/23/2026
Staff did not complete the health and safety training within one year of employment. One staff member with a start date of 1/21/25 did not have documentation of completing the health and safety trainings (TB).
Violation confirmed corrected by letter received from provider on 2/23/2026
Unannounced visit · November 19, 2025
A current activity plan was not posted for each group of children for reference. In space #1, the activity plan was no current, it was dated for 11/10-11/14.
Violation confirmed corrected by letter received from provider on 1/15/2025
Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. I space #1, I observed three bottles in the fridge filled with milk and no date.
Violation corrected during visit
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #15, I observed a watermark on the ceiling tile.
Violation confirmed corrected by letter received from provider on 1/15/2025
Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff member working with infants and toddlers did not have documentation of ITS-SIDS.(MV)
Violation confirmed corrected by letter received from provider on 1/15/2025
Children were not adequately supervised at all times. On November 5th, 2025, a 4 year old child was left unsupervised in the multipurpose room for about 15 minutes.
Violation confirmed corrected by follow-up visit made by consultant on 12/30/2025
Unannounced visit · May 27, 2025
Children were not adequately supervised at all times. On May 16, 2025, on three different occasions, three-year-old children entered the classroom through an open door and were unaccompanied in the classroom while a staff member was outside on the playground. Additionally, on the same date, the staff member entered the classroom to retrieve a child who was unaccompanied in the classroom, leaving eight children outside on the playground unaccompanied. A three-year-old child was left unaccompanied outside for approximately fifty-two seconds while the staff member and eight children were inside the classroom. The staff member took a three-year-old child into the hallway, leaving a classroom of three-year-old children unaccompanied for approximately thirty seconds. The staff member utilized their personal phone for approximately sixteen minutes while caring for nine three-year-old children.
Violation confirmed corrected by letter received from provider on 5/30/2025
All openings to the outer air were not protected against the entrance of flying pest. On May 16, 2025, a staff member propped an exterior door open for approximately thirty-nine minutes.
Violation confirmed corrected by letter received from provider on 5/30/2025
A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. On May 16, 2025, a staff member pulled and dragged a three-year-old child by one arm across a classroom to the outdoor playground. The staff member continued to handle the child in a rough manner by pushing the child's face, using their body weight to restrain the child, and holding onto the child's arm for approximately six minutes and twenty-three seconds.
Violation confirmed corrected by letter received from provider on 5/30/2025
There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment.
Violation confirmed corrected by follow-up visit made by consultant on 3/3/2026
Unannounced visit · February 11, 2025
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #12, I observed water marks on a ceiling tile. In space #1, I observed the baseboards (near the back door) not in good repair.
Violation confirmed corrected by letter received from provider on 2/25/2025
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #13, I observed sanitizing wipes and hand sanitizer above the cubbies, accessible to children.
Violation corrected during visit
A drug or medicine was administered after its expiration date. In space #1, I observed a container of Vaseline that expired on 10/2023.
Violation corrected during visit
The EMC plan was not reviewed with all staff annually and whenever the plan was revised. All staff did not have documentation of reviewing the EMC plan annually.
Violation confirmed corrected by letter received from provider on 2/25/2025
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Four out of sixteen staff members did not have documentation of emergency information updated before the first day of work or annually. (KD,SK,BT,TM)
Violation confirmed corrected by letter received from provider on 2/25/2025
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six new staff members did not have documentation of completing 16 hours of orientation within the first 6 weeks.
Violation confirmed corrected by letter received from provider on 2/25/2025
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff members did not have documentation of First Aid certification within 90 days of hire (KD, SM).
Violation confirmed corrected by letter received from provider on 2/27/2025
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two staff members did not have documentation of completing CPR training within 90 days of hire. (KD, SM)
Violation confirmed corrected by letter received from provider on 2/27/2025
Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Seven out of sixteen staff members did not have documentation of required hours for approved on-going training.
Violation confirmed corrected by letter received from provider on 3/18/2025
Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The providers scheduled to work in the classroom for infants did not have documentation of completing the ITS-SIDS training within two months of employment. (AG, DS)
Violation confirmed corrected by letter received from provider on 3/18/2025
Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Nine out of sixteen staff members did not have documentation of an ASE or a SDP on file/ available for review.
Violation confirmed corrected by letter received from provider on 2/25/2025
Emergency information record did not include chronic illness and any medication taken for the illness. One children's file that was monitored today did not have a medical action plan attached for a watermelon allergy.
Violation confirmed corrected by letter received from provider on 2/25/2025
Medical exam or health assessment record was not on file before or within 30 days after admission. Two children files that were monitored today did not have documentation of a medical exam in their file.
Violation confirmed corrected by letter received from provider on 2/25/2025
Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One children's file did not have documentation of immunization record.
Violation confirmed corrected by letter received from provider on 2/25/2025
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. All staff did not have documentation of reviewing the EPR annually.
Violation confirmed corrected by letter received from provider on 2/25/2025
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Seven out of sixteen staff members did not have documentation of reviewing the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy prior to providing care for children ages 0-5. (TM,TB,AG,JM,KD, SM, SS)
Violation confirmed corrected by letter received from provider on 2/25/2025
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Five staff members out of sixteen did not have documentation of completing the the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. (KD, SM, AG, DS, JM)
Violation confirmed corrected by letter received from provider on 3/18/2025
Staff working in part-time, full-day or track out school age care programs required to complete BSAC training, did not complete it within three months of employment. Staff responsible for caring for school age children did not have documentation of completing BSAC within three months of employment. (JM)
Violation confirmed corrected by letter received from provider on 2/25/2025
Unannounced visit · November 14, 2024
A current activity plan was not posted for each group of children for reference. Space #1, #12 and #13 did not have a current lesson plan posted.
Violation confirmed corrected by letter received from provider on 11/27/2024
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #5, #12 and #15 I observed ceiling tiles that were not in good repair (water marks). In space #15, I observed peeling paint on the wall near the back door.
Violation confirmed corrected by letter received from provider on 11/27/2024
All staff records, except financial records, were not made available for review. Four new staff members did not have records on site available for review.
Violation confirmed corrected by letter received from provider on 11/27/2024
A valid qualification letter was not on file and available to review at the facility. Four new staff members did not have qualification letters filed on site and available for review.
Violation corrected during visit
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The center's last documented lockdown drill was on 5/29/2024.
Violation confirmed corrected by letter received from provider on 11/27/2024
Unannounced visit · May 28, 2024
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #1, I observed the baby safety gate was not properly attached to the wall, one screw was unattached. In space #12 and #15,I observed water marks on the ceiling tiles.
Violation confirmed corrected by letter received from provider on 6/12/2024
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #13, I observed an unlocked closet were there was Goo-Gone stored on a shelf that was within reach of children.
Violation corrected during visit
Unannounced visit · February 13, 2024
All walls and ceilings including doors and windows were not kept clean and in good repair. The walls of the classrooms throughout the center were not in good repair, I observed peeling/ chipped paint in space #1, 2 and #10.
Violation confirmed corrected by letter received from provider on 3/4/2024
All equipment and furnishings were not in good repair. I observed a shelf in space #1 that was not in good repair. In space #10, the cubbies were not in good repair the doors to the bathroom have broken flaps.
Violation confirmed corrected by letter received from provider on 3/4/2024
The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. On the playground for older toddlers, I observed a sand table with debris that was not drained and cleaned.
Violation corrected during visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1 I observed an unlocked cabinet on the wall that is storage for diaper cream and ointments/ accessible to children. In space #2, I observed a tube of desitin diaper cream in an unlocked cabinet under the diaper changing table.
Violation corrected during visit
A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #1, I observed a container of Vaseline with no medical authorization with the parents permission.
Violation confirmed corrected by letter received from provider on 3/4/2024
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #2, I observed plastic bags stored in an unlocked cabinet under the diaper changing table/ accessible to toddlers.
Violation confirmed corrected by letter received from provider on 3/4/2024
The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Ten out of fifteen staff members did not have documentation of reviewing the EMC plan annually.
Violation confirmed corrected by letter received from provider on 3/4/2024
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The center did not have consistent documentation of sleep checks for the seven infants enrolled.
Violation confirmed corrected by letter received from provider on 3/4/2024
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three out of fifteen staff members did not have documentation of a current first aid certification. (B.T, C.W, S.S)
Violation confirmed corrected by letter received from provider on 3/4/2024
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Three out of fifteen staff members did not have documentation of a current CPR certification. (B.T, C.W, S.S)
Violation confirmed corrected by letter received from provider on 3/4/2024
Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Eight out of fifteen staff members did not complete the required number of on-going training hours.
Violation confirmed corrected by letter received from provider on 3/4/2024
Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Ten out of fifteen staff members did not have documentation of annual staff evaluations and staff development plans.
Violation confirmed corrected by letter received from provider on 3/4/2024
All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Ten out of fifteen staff members did not have documentation of reviewing the EPR plan annually.
Violation confirmed corrected by letter received from provider on 3/4/2024
Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Three out of fifteen staff members did not have their medical file maintained separately from their personnel file. (N.P, E.C, D.S)
Violation corrected during visit
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious.North Carolina DCDEE records the correction in its own words, but never says how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Not yet reported: ages served, hours, days / week, schedule, holiday closures.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
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