The Goddard School At Mallard Creek

Center · Charlotte · 2545 Galloway Road

What kind of place is this?

Size 160 children licensed In the middle half for Charlotte centers, where the middle half licenses 50–162. Measured across 598 Charlotte centers, 2026-08-17.
Approach play-based

In the program’s own words

“Visit your local Goddard School to learn more about our play-based approach to learning and the costs associated based on your individual needs.” goddardschool.com, July 2026

Who runs it

Chain The Goddard School
Owner Sycamore Partners Franchisor (Goddard Systems) acquired by private-equity firm Sycamore Partners in June 2022. Individual schools are franchisee-owned; the brand/franchisor is PE-owned. prnewswire.com

The Goddard School runs 10 licensed locations in Charlotte.

How this compares

North Carolina DCDEE cited something at 11 of the 15 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.

Who will be with our child?

Will it fit our family?

Ages served infants through Pre-K (kindergarten and beyond mentioned)
Hours 7:00 AM – 6:00 PM
Days / week 5
Accepts subsidy Yes

What will it cost us?

This provider does not publish pricing.

What Shortlist has verified

State quality rating Five Star License
License status Active

State record — North Carolina DCDEE

Last visit
June 5, 2026
On file
15 visits since October 2023 — 4 cited nothing, 3 of those unannounced
Fixed?
All 62 record a correction, in the licensor’s own words.
Most serious
North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.

North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.

Jun 2026 Unannounced visit nothing cited
May 2026 Unannounced visit 3 findings

Unannounced visit · May 26, 2026

Children were not adequately supervised at all times. A teacher in Space 3 was wearing headphones and using her personal cell phone while one year old children were napping. Repeat violation 5/14/26.

Violation confirmed corrected by follow-up visit made by consultant on 6/5/2026

Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One (1) set of bottles was dated 5/25/26. Repeat violation 5/14/26

Violation corrected during visit

A safe indoor and outdoor environment was not provided for the children. In Spaces 3, 4, and 8 children were sleeping with blankets covering their heads and faces.

Violation corrected during visit

DCDEE facility lookup

May 2026 Announced visit nothing cited
May 2026 Unannounced visit 8 findings

Unannounced visit · May 14, 2026

Children were not adequately supervised at all times. Camera footage of the toddler playground from 5/13/26 was reviewed. Two (2) teachers were observed standing together under the covered play equipment talking. One and two year old children were present on the playground. Two children were observed standing on top of tables opposite of where the teachers were grouped together. Teachers did not supervise children in the assigned positions on the playground and did not actively supervise children as they played.

Violation confirmed corrected by follow-up visit made by consultant on 6/5/2026

Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. It was reported that on 2/20/26 a bottle of breastmilk given to the wrong infant due to the container not being labeled with the child's name and date.

Violation confirmed corrected by follow-up visit made by consultant on 5/26/2026

An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence. On 5/4/26 an infant did not receive a bottle every 2.5 - 3 hours as instructed on the feeding plan. The last bottle provided to the infant was at 10:37 am and the child was signed out at 4:04 pm that day.

Violation confirmed corrected by follow-up visit made by consultant on 5/26/2026

Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Camera footage of the toddler playground from 5/13/26 was reviewed. A child who was visually impaired was observed using a chair as a push toy. The teacher from Space 5 pulled the chair away from the child which resulted in the child falling forward to the ground. The teacher then put her foot on the chair and leaned down to tie her shoe. After tying her shoe she turned away from the child who reached for the chair and began using it again as a push toy.

Violation confirmed corrected by letter received from provider on 5/26/2026

A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. Camera footage from 5/13/26 showed a teacher from Space 5 grab a child by the arm and pull the child to the sidewalk. She pushed the child to the ground to sit against the wall of the building. The same teacher grabbed a second child by the arm and turn him back to the sidewalk. She pulled him to the sidewalk and pushed him down to sit against the wall of the building.

Violation confirmed corrected by follow-up visit made by consultant on 5/26/2026

Discipline was not appropriate for the child's age and development. Camera footage of the toddler playground from 5/13/26 was reviewed. A teacher from Space 5 placed two (2) children aged two years old against the wall for "time out" at 4:41 pm. The children sat for five (5) minutes before getting up on their own. The teacher never came back to talk to the children after sitting them against the wall.

Violation confirmed corrected by follow-up visit made by consultant on 5/26/2026

A child was yelled at, shamed, humiliated, frightened, threatened or bullied. A teacher in Space 10 was heard threatening a child using a raised voice saying "I'm going to call your daddy if you don't stop crying."

Violation confirmed corrected by follow-up visit made by consultant on 5/26/2026

Each infant was not served only bottles labeled with their individual name. On 2/20/26 an infant was given 4 oz. of another infant's breast milk.

Violation confirmed corrected by follow-up visit made by consultant on 5/26/2026

DCDEE facility lookup

Dec 2025 Unannounced visit 2 findings

Unannounced visit · December 4, 2025

When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. Screen time was not documented on a screen time log in Space 10.

Violation corrected during visit

Screen time was offered to children under three years of age. Children in Space 10 were observed participating in a large group screen time activity. There was one (1) child under three years of age present.

Violation corrected during visit

DCDEE facility lookup

Oct 2025 Unannounced visit nothing cited
Sep 2025 Unannounced visit 9 findings

Unannounced visit · September 18, 2025

For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. There were insufficient amounts of materials available for children in Space 11 in the following centers: blocks, home living, science, and art. Two year old children were cared for in Space 11.

Violation confirmed corrected by letter received from provider on 10/2/2025

An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). One (1) infant's feeding plan was not posted in Space 1.

Violation corrected during visit

Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The refrigerator temperature in the kitchen measured 54 degrees.

Violation confirmed corrected by letter received from provider on 10/2/2025

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of room deodorizer was stored in an unlocked cabinet in Space 1.

Violation corrected during visit

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Diapers were stored in plastic bags accessible to children inside individual cubbies in Space 5. Children in Space 5 were two years old.

Violation corrected during visit

Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Two (2) children under 12 months of age did not have safe sleep checks documented for 9/17/25 in Space 2. Both children were present on 9/17/25.

Violation confirmed corrected by letter received from provider on 10/2/2025

An infant with a waiver of the requirement that all infants be placed on their backs for sleeping did not have a notice containing the required information posted for quick reference near the infant sleep space and/or confidential medical information was shown on the notice. The notice of an infant's sleep waiver was not posted above the child's crib.

Violation corrected during visit

Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Three (3) children did not have emergency medical care (EMC) information listed on their application and one (1) child's EMC information expired 1/2/24.

Violation confirmed corrected by letter received from provider on 10/2/2025

The child care provider did not provide the required beverage(s). A child was observed drinking juice while waiting in line to go outdoors in Space 8. The juice was not 100% juice. A child in Space 3 did not have a signed nutrition opt out form and the facility provided the child with 100% juice for meals and snacks in a cup that measured greater than 6 oz.

Violation confirmed corrected by letter received from provider on 10/2/2025

DCDEE facility lookup

Aug 2025 Unannounced visit 1 finding

Unannounced visit · August 6, 2025

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The kitchen and laundry room were observed opened and unlocked. Hazardous cleaning and aerosol products were observed stored inside.

Violation corrected during visit

DCDEE facility lookup

Jun 2025 Unannounced visit 5 findings

Unannounced visit · June 17, 2025

For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. There were not enough blocks, manipulatives, or puzzles available for children in Space 4.

Violation confirmed corrected by letter received from provider on 7/7/2025

All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The wall behind children's tables was observed chipped.

Violation confirmed corrected by letter received from provider on 7/7/2025

Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. Books were observed in poor repair in Space 9. A metal muffin pan used for sorting and a metal cookie sheet used for magnets were observed rusted.

Violation corrected during visit

Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An 11 month old in Space 2 did not have safe sleep checks documented. The child was transitioned to Space 2 on 6/16/25 and no safe sleep checks were documented for that day.

Violation confirmed corrected by letter received from provider on 7/7/2025

Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) employee hired 2/18/25 did not have a medical statement on file.

Violation confirmed corrected by letter received from provider on 7/7/2025

DCDEE facility lookup

May 2025 Unannounced visit 5 findings

Unannounced visit · May 2, 2025

Diaper changing surfaces were not cleaned with a detergent solution and disinfected after each use. The surface underneath the changing pad in Spaces 3 and 4 was dirty.

Violation confirmed corrected by letter received from provider on 5/16/2025

All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Space 2 for toddler care I observed sticky floors and food on the wall behind where children eat. The wall was observed in poor repair as well. Chairs and tables damaged the wall where they were pushed against the wall. The walls and floor in Space 3 were observed dirty and sticky. The wall behind the changing table had sticky substance splattered across the wall next to the handwashing sink.

Violation confirmed corrected by letter received from provider on 5/16/2025

Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. Puzzles were missing pieces and pieces were worn and torn in Space 3 and Space 4. The cardboard blocks in Space 4 were stepped on and smashed.

Violation confirmed corrected by letter received from provider on 5/16/2025

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Children 18 - 24 months in Space 4 were playing with small, smooth rocks that posed a choking hazard.

Violation corrected during visit

Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. In Space 1 and 11 I observed Dunkin Donuts drinks and donuts stored on counters/cabinets. Teachers stated the food belonged to staff.

Violation confirmed corrected by letter received from provider on 5/16/2025

DCDEE facility lookup

Apr 2025 Unannounced visit 1 finding

Unannounced visit · April 16, 2025

A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. On 4/1/25, a teacher hit a child on the chest three (3) times and told him not to choke other children. The teacher picked the child up by one (1) arm and lifted him off the ground to move him to another activity center. The teacher grabbed the child by his shirt and told him again not to choke other children.

Violation confirmed corrected by follow-up visit made by consultant on 5/2/2025

DCDEE facility lookup

Dec 2024 Unannounced visit nothing cited
Sep 2024 Unannounced visit 10 findings

Unannounced visit · September 24, 2024

For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. There were not enough materials offered in Spaces 2, 3, and 4 to allow for a range of choices. Materials were stored in closets and out of reach of children.

Violation confirmed corrected by letter received from provider on 10/3/2024

The written feeding plan was not modified as the child's needs changed. An infant feeding plan for a child under 15 months of age in Space 2 indicated infants bottles only. No bottles were observed in the classroom refrigerator and the teacher stated the child brought meals from home.

Violation confirmed corrected by letter received from provider on 10/3/2024

Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The kitchen refrigerator with children's lunch bags was 48 degrees F.

Violation confirmed corrected by letter received from provider on 10/3/2024

Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. Cardboard box blocks were observed in poor repair in Spaces 3, 4, and 8. Books were observed in poor repair in Spaces 4 and 8.

Violation confirmed corrected by letter received from provider on 10/3/2024

Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. A child's water bottle with a prescribed additive was stored in a cubby, unlocked and below five (5) feet.

Violation corrected during visit

Parent's medication authorization did not include required information. Authorization to provide water with a prescribed additive was not completed.

Violation confirmed corrected by letter received from provider on 10/3/2024

Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Safe sleep checks were not documented for a child under 12 months of age in Space 2.

Violation confirmed corrected by letter received from provider on 10/3/2024

The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR plan was last updated in 2022.

Violation corrected during visit

Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. A child with a specialized health need did not have a medical action plan completed to ensure emergency medication was administered when required.

Violation confirmed corrected by letter received from provider on 10/3/2024

A violation was found for which there is no item number. Sanitation requirement 15A NCAC 18A .2804 (d) All human milk, formula, and other bottled beverages, including beverages in sippy cups, that are sent from home shall be fully prepared and labeled with the date received at the child care center and the name of the child to whom the milk, formula, or beverage belongs before being brought to the child care center. All human milk, formula, and other bottled beverages shall be sent home with the child whose name is on the label or discarded at the end of each day. Formula and other beverages that require refrigeration, baby food that has been opened, and human milk shall be labeled with the name of the child to whom the beverage, baby food, or milk belongs and shall be refrigerated at 45 degrees Fahrenheit or below. A child was observed carrying a cup of milk mid morning in Space 11. The teacher stated the milk was provided in the morning at drop off and was not refrigerated.

Violation corrected during visit

DCDEE facility lookup

Jun 2024 Unannounced visit 8 findings

Unannounced visit · June 14, 2024

Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. A teacher in Space 10 was observed using an inappropriate tone and raised voice while pointing her finger at the child while redirecting the child in large group time.

Violation confirmed corrected by letter received from provider on 6/21/2024

A current activity plan was not posted for each group of children for reference. Activity plans were stored on iPads. Copies of the plans were not posted in the classroom.

Violation confirmed corrected by letter received from provider on 6/21/2024

All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Classroom walls were observed with peeling paint and exposed drywall.

Violation confirmed corrected by letter received from provider on 6/23/2024

Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child's emergency medication was not returned to parents after the child disenrolled. It was reported the child had not been in attendance for a week.

Violation confirmed corrected by letter received from provider on 6/21/2024

All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. It was observed that First Aid training cards listed American Heart Association BLS training for all staff except two (2) teachers. The training certificate noted infant, child, adult First Aid, however the American Heart Association issued card with the QR code did not indicate training included all modules. Therefore, training did not meet requirements

Violation confirmed corrected by letter received from provider on 12/18/2024

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. It was observed that CPR training cards listed American Heart Association BLS training for all staff except two (2) teachers. The training certificate noted infant, child, adult CPR, however the American Heart Association issued card with the QR code did not indicate training included all modules. Therefore, training did not meet requirements

Violation confirmed corrected by letter received from provider on 6/23/2024

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place or lockdown drill was 1/9/24. Another drill should have been conducted in April.

Violation confirmed corrected by letter received from provider on 6/21/2024

Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission for an infant's Aquafor was not completed and available for review.

Violation confirmed corrected by letter received from provider on 6/21/2024

DCDEE facility lookup

Oct 2023 Unannounced visit 10 findings

Unannounced visit · October 11, 2023

For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Spaces 2 - 5 for toddlers there was not enough materials accessible and/or quantity for the number of children in care.

Violation confirmed corrected by letter received from provider on 10/13/2023

When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. A screen time log was not completed for classrooms that use technology as part of the lesson plan.

Violation confirmed corrected by letter received from provider on 10/17/2023

An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). Two (2) children in Space 2 did not have a posted feeding plan.

Violation corrected during visit

Beds, cots and mats were not in good repair, properly handled, stored, or clean and sanitized between users. Cots were stored underneath children's cubbies where personal bookbags and jackets were hung. The cots did not have a protective barrier from the personal belongings and children were observed stepping on the cots to place water bottles in cubbies.

Violation confirmed corrected by letter received from provider on 10/13/2023

All walls and ceilings including doors and windows were not kept clean and in good repair. The ceiling tiles were stained in Space 5. The walls were chipped in Space 3.

Violation confirmed corrected by letter received from provider on 10/30/2023

All equipment and furnishings were not in good repair. The books in Spaces 4 and 9 were observed torn and in poor repair.

Violation confirmed corrected by letter received from provider on 10/12/2023

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The shed on the preschool playground was observed unlocked and potting soil with fertilizer was observed inside.

Violation corrected during visit

Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Six (6) children did not have emergency medical care information updated annually.

Violation confirmed corrected by letter received from provider on 10/13/2023

A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Six (6) children did not have the off-premise permission updated annually.

Violation confirmed corrected by letter received from provider on 10/13/2023

The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The medical action plan for two (2) children was not completed in full. The second page was incomplete.

Violation confirmed corrected by letter received from provider on 10/13/2023

DCDEE facility lookup

Before you tour

The Goddard School At Mallard Creek hasn’t published

Cost, a typical day, sick and biting policies.

Ask which of these findings were serious.North Carolina DCDEE records the correction in its own words, but never says how serious it was.

Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

What kind of place is this

Not yet reported: established.

Who runs it

Who will be with our child

Not yet reported: children per teacher.

Will it fit our family

Not yet reported: schedule, holiday closures.

Licensing and contact

State record

Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.

Do you run The Goddard School At Mallard Creek? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.