The Goddard School

Center · Matthews · 9631 Northeast Pkwy

What kind of place is this?

Size 148 children licensed In the middle half for Charlotte centers, where the middle half licenses 50–162. Measured across 598 Charlotte centers, 2026-08-17.

Who runs it

Chain The Goddard School
Owner Sycamore Partners Franchisor (Goddard Systems) acquired by private-equity firm Sycamore Partners in June 2022. Individual schools are franchisee-owned; the brand/franchisor is PE-owned. prnewswire.com

The Goddard School runs 10 licensed locations in Charlotte.

How this compares

North Carolina DCDEE cited something at 6 of the 8 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.

Will it fit our family?

Accepts subsidy Yes

What will it cost us?

This provider does not publish pricing.

What Shortlist has verified

State quality rating Five Star License
License status Active

State record — North Carolina DCDEE

Last visit
March 17, 2026
On file
8 visits since September 2023 — 2 cited nothing, 1 of those unannounced
Fixed?
All 30 record a correction, in the licensor’s own words.
Most serious
North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.

North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.

Mar 2026 Unannounced visit 3 findings

Unannounced visit · March 17, 2026

Infants under the age of 12 months were not placed on their backs for sleeping unless the center had obtained the appropriate written waiver. In Space 1, it was documented that a child was placed on the side at 9:05 am on March 17, 2026.

Violation confirmed corrected by letter received from provider on 3/19/2026

New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A staff member hired 1/5/2026 had 15 hours orientation documented. A staff member hired 1/13/26 had 15 hours orientation documented. A staff member hired 2/28/2024 had 15 hours orientation documented.

Violation confirmed corrected by letter received from provider on 3/18/2026

The EPR Plan did not include the location of the Ready to Go File and or the required information. The ready to go files did not include staff emergency contact information.

Violation confirmed corrected by letter received from provider on 3/19/2026

DCDEE facility lookup

Sep 2025 Unannounced visit 5 findings

Unannounced visit · September 4, 2025

Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 5, one (1) child requiring emergency medication did not have the original container with the label for an inhaler.

Violation confirmed corrected by letter received from provider on 9/5/2025

Parent's medication authorization did not include required information. In Space 7, one (1) child requiring an epi-pen did not have a current FARE plan on file. The plan on file expired July 25, 2025.

Violation confirmed corrected by letter received from provider on 9/16/2025

All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired April 10, 2025 does not have current First Aid certification on file.

Violation confirmed corrected by letter received from provider on 9/16/2025

Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Seven (7) staff members did not complete the required number of on going training hours according to their education and experience.

Violation confirmed corrected by letter received from provider on 10/14/2025

A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The ABCMS roster was reviewed 9/3/2025 and is not up to date with veteran employees.

Violation confirmed corrected by letter received from provider on 9/16/2025

DCDEE facility lookup

Apr 2025 Unannounced visit 8 findings

Unannounced visit · April 1, 2025

A safe indoor and outdoor environment was not provided for the children. In Space 1 and 2a the locked cabinet doors did not close flush creating a pinch point. In Spaces 2b, 3 and 4 teacher supplies containing small and sharp parts were stored on cubbies lower then five feet.

Violation confirmed corrected by letter received from provider on 4/15/2025

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. inn Space 1, batteries and white-out were stored in an unlocked drawer accessible to children.

Violation confirmed corrected by letter received from provider on 4/10/2025

Parent's medication authorization did not include required information. In Space 5, the FARE plan did not include the parent signature.

Violation confirmed corrected by letter received from provider on 4/2/2025

A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Two (2) children did not have a signed safe sleep policy on file.

Violation confirmed corrected by letter received from provider on 4/14/2025

Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two (2) employees did not have a medical report on file prior to employment.

Violation confirmed corrected by letter received from provider on 4/1/2025

On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) employee did not have a TB test or screening on file on or before the first day of employment.

Violation confirmed corrected by letter received from provider on 4/1/2025

Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. One (1) child did not have a signed and dated discipline policy on file on or prior to date of enrollment.

Violation confirmed corrected by letter received from provider on 4/1/2025

The EPR Plan did not include the location of the Ready to Go File and or the required information. The ready to Go File did not contain current student applications and required information.

Violation confirmed corrected by letter received from provider on 4/14/2025

DCDEE facility lookup

Dec 2024 Unannounced visit 4 findings

Unannounced visit · December 18, 2024

Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not completed in June, 2024.

Violation confirmed corrected by letter received from provider on 1/3/2025

A safe indoor and outdoor environment was not provided for the children. Emergency medications were stored in a backpack lower than five feet in spaces 2B,7 and 8. An Epi-pen was stored on a gate in bag accessible to children on the playground.

Violation confirmed corrected by letter received from provider on 1/3/2025

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic was observed on a box of diapers accessible to children in Space 2A. Spaces 2B, 3, and 4 had plastic accessible to children on the doors and in the classrooms. In Space 2b a magnetic train toy with small wheels and a small fidget were accessible to children. artwork, on a counter accessible to children. In Space 4 fairy lights were accessible to children on the door.

Violation confirmed corrected by letter received from provider on 1/3/2025

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The shelter in pace drills were conducted every four months in January, May, August and December.

Violation confirmed corrected by letter received from provider on 1/3/2025

DCDEE facility lookup

Apr 2024 Unannounced visit 6 findings

Unannounced visit · April 17, 2024

Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space 2b, there was no soap at the handwashing sink.

Violation corrected during visit

Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In the restroom between space #3 and #4, a container of diaper cream was located on a shelf that was less than five feet above the floor.

Violation corrected during visit

All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's health questionnaire was dated November 14, 2022.

Violation corrected during visit

Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member's emergency information was dated November 14, 2022.

Violation corrected during visit

Emergency information did not name childs health care professional. Two children did not have a health care professional listed on the application.

Violation confirmed corrected by letter received from provider on 4/24/2024

All administrators and staff did not complete a professional development plan within one year of employment, that included all the required information. Two staff members did not have a professional development plan on file that included the required information.

Violation confirmed corrected by letter received from provider on 4/24/2024

DCDEE facility lookup

Nov 2023 Unannounced visit 4 findings

Unannounced visit · November 2, 2023

Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff member did not have a medical statement on file.

Violation confirmed corrected by letter received from provider on 11/13/2023

On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One new staff member did not have a TB test or screening on file.

Violation confirmed corrected by letter received from provider on 11/13/2023

New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two new staff did not have verification on file that they received at least 16 hours of orientation.

Violation confirmed corrected by letter received from provider on 11/13/2023

The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One new staff member did not have verification on file that The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was reviewed prior to caring for children.

Violation confirmed corrected by letter received from provider on 11/13/2023

DCDEE facility lookup

Oct 2023 Unannounced visit nothing cited
Sep 2023 Announced visit nothing cited

Before you tour

The Goddard School hasn’t published

Cost, hours and late pickup, a typical day, sick and biting policies.

Ask which of these findings were serious.North Carolina DCDEE records the correction in its own words, but never says how serious it was.

Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

What kind of place is this

Not yet reported: established, teaching approach.

Who runs it

Will it fit our family

Not yet reported: ages served, hours, days / week, schedule, holiday closures.

Licensing and contact

State record

Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.

Do you run The Goddard School? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.