North Carolina DCDEE cited something at 12 of the 24 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.
Not yet reported: ages served, hours, days / week, schedule, holiday closures.
This provider does not publish pricing.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Unannounced visit · July 16, 2026
Children were disciplined by leaving them alone in a room separated from staff. A three (3) year-old child in space 10 was running in the classroom and the staff member picked up the child and carried the child into the bathroom; shut the door and turned off the light for three (3) to four (4) minutes.
Violation pending provider response
Unannounced visit · June 1, 2026
A child was yelled at, shamed, humiliated, frightened, threatened or bullied. Staff reported that a staff member in space 5 yelled at child(ren). Staff reported that a staff member in space 5 is verbally aggressive towards brown children in space 5. Staff reported that a staff member in space 5 yelled at a child in space 5 to "Go sit down right now!" A staff member reported that they witnessed a staff member in space 5 grab an item from two (2) children who wanted the same item.
Violation confirmed corrected by follow-up visit made by consultant on 6/4/2026
Unannounced visit · January 7, 2026
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. An approved Fire Inspection Report was not on file; last Fire Inspection Report was approved December 19, 2024.
Violation confirmed corrected by letter received from provider on 2/21/2026
The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. A child (L.R). infant feeding plan was not signed.
Violation confirmed corrected by letter received from provider on 1/21/2026
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child's (P.T.) cream in space 1 was expired (December 2025).
Violation confirmed corrected by letter received from provider on 1/21/2026
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff (M.C.) did not have a medical report on file.
Violation confirmed corrected by letter received from provider on 1/21/2026
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (A.L.) did not complete First Aid training within ninety (90) days.
Violation confirmed corrected by letter received from provider on 1/14/2026
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (A.L.) did not complete CPR training within ninety (90) days.
Violation confirmed corrected by letter received from provider on 1/14/2026
Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (S.H.) and staff (N.R.) file did not contain an annual staff evaluation and a staff development plan on file.
Violation confirmed corrected by letter received from provider on 1/21/2026
Staff did not complete the health and safety training within one year of employment. Staff (N.R.) did not complete the health and safety training within one year of employment.
Violation confirmed corrected by letter received from provider on 1/21/2026
A violation was found for which there is no item number. A locked kitchen is not considered to be a locked storage room or cabinet for the purposes of this Rule; however, for child care centers that are located within a school and that use the school cafeteria's kitchen to meet the kitchen requirements of the rules of this Section, it shall not be a violation of this Rule to store products described in Paragraphs (a)-(d) of this Rule unlocked in the cafeteria's kitchen, provided that the kitchen is kept locked and children are not permitted in the kitchen for any purpose (Sanitation 15A NCAC 18A .2820(e). A kitchen door was unlocked.
Violation corrected during visit
Unannounced visit · August 8, 2025
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The playground inspections were not completed for June 2025 and July 2025.
Violation confirmed corrected by letter received from provider on 8/29/2025
Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Staff H. Gentry did not submit required forms before the qualification letter expired August 4, 2025.
Violation confirmed corrected by letter received from provider on 8/12/2025
A valid qualification letter was not on file and available to review at the facility. A current qualification letter was not on file for H. Gentry; expired August 4, 2025.
Violation confirmed corrected by letter received from provider on 8/12/2025
Unannounced visit · July 7, 2025
Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report that was completed did not include all information required in rule; not signed by parent when the incident occurred.
Violation confirmed corrected by letter received from provider on 7/9/2025
Incident logs were not completed and maintained as required. The incident log was incomplete. The log did not include documentation for the incident report that was dated June 20, 2025.
Violation corrected during visit
Unannounced visit · March 31, 2025
Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. A child in space 10 medication was not in the original labeled container.
Violation confirmed corrected by letter received from provider on 4/2/2025
Unannounced visit · January 15, 2025
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection did not occur within twelve (12) months. A fire inspection was completed on July 12, 2023, and the most recent fire inspection was completed on December 20, 2024; the fire inspection report was not submitted within seven (7) days.
Violation confirmed corrected by letter received from provider on 5/6/2025
Fire drills were not practiced monthly and/or the drill record was incomplete. The fire drills were not completed for August 2024, September 2024, and October 2024.
Violation confirmed corrected by letter received from provider on 2/7/2025
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An outlet cover was uncovered in space 4.
Violation corrected during visit
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspection were incomplete for October 2024, November 2024, and December 2024.
Violation confirmed corrected by letter received from provider on 1/27/2025
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The drills for shelter-in-place or lockdown drills were not completed for July 2024 and October 2024.
Violation confirmed corrected by letter received from provider on 2/7/2025
Unannounced visit · December 19, 2024
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The wall outside of space 3 had chipped paint; repair needed.
Violation confirmed corrected by letter received from provider on 1/7/2025
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An electrical outlet was uncovered in space 4.
Violation corrected during visit
Unannounced visit · December 5, 2024
The temperature in a room where infants aged 12 months or younger where sleeping exceeded 75 degrees. The temperature in space 4 (classroom for infants) and child care spaces (exceeded seventy-five (75) degrees; the temperature registered at seventy-seven degrees.
Violation confirmed corrected by follow-up visit made by consultant on 12/19/2024
A violation was found for which there is no item number.15A NCAC 18A .2826(b) All rooms used by children shall be heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. The temperature in child care spaces and in space 4 registered at fifty-nine (59) degrees on December 2, 2024.
Violation confirmed corrected by follow-up visit made by consultant on 12/19/2024
Appropriate discipline practices were not followed. A teacher in space 3 used inappropriate discipline by pushing a child and grabbing materials from a child.
Violation confirmed corrected by letter received from provider on 12/19/2024
Unannounced visit · June 25, 2024
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An electrical outlet was not covered in space 3.
Violation corrected during visit
Electrical cords were accessible to infants and toddlers. A lamp cord was accessible to children in space 3.
Violation corrected during visit
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In space 7., there was an expired over-the-counter for child E.D. that expired March 2024;in space 9 an expired medication for child M.M. that expired January 2024, child A.S. that expired May 2024.
Violation confirmed corrected by letter received from provider on 6/26/2024
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff A.M. First Aid training expired May 28, 2024, and staff E.D. expired April 19, 2024.
Violation confirmed corrected by letter received from provider on 6/26/2024
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff A.M. CPR training expired May 28, 2024, and staff E.D. expired April 19, 2024.
Violation confirmed corrected by letter received from provider on 6/26/2024
Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. A child C.G., did not have a Medical Action Plan on file.
Violation confirmed corrected by letter received from provider on 6/26/2024
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The following new staff did not have a signed Shaken Baby Syndrome and Abusive Head Trauma policy signed: A.M., L.J., L.P., and A.R.
Violation confirmed corrected by letter received from provider on 6/26/2024
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In space 2., the Permission to Administer Medication form expired June 2, 2024 for child C.R., expired April 6, 2024 for child N.M., expired June 18, 2024 for child D.S., and expired June 3, 2024 for child N.C.J. In space 7., the form expired May 4, 2024 for child LH, and the form expired April 11, 2024 for child E.D. In space 9., the permission form expired April 24, 2924 for child M.G.; in space 10., the permission form expired June 22, 2024 for child C.G.; the permission form did not have a parent signature for child S.C>
Violation confirmed corrected by letter received from provider on 6/26/2024
Unannounced visit · May 20, 2024
A violation was found for which there is no item number. -15A NCAC 18A .2820 STORAGE (e): (e) A locked kitchen is not considered to be a locked storage room or cabinet for the purposes of this Rule; however, for child care centers that are located within a school and that use the school cafeteria's kitchen to meet the kitchen requirements of the rules of this Section, it shall not be a violation of this Rule to store products described in Paragraphs (a)-(d) of this Rule unlocked in the cafeteria's kitchen, provided that the kitchen is kept locked and children are not permitted in the kitchen for any purpose. The kitchen door was open and accessible to children.
Violation corrected during visit
Unannounced visit · January 22, 2024
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An outlet cover in space 10., was uncovered.
Violation corrected during visit
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child (M.H.) with an expired medication (December 2023) in space 8.
Violation confirmed corrected by letter received from provider on 2/2/2024
Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Staff (E.E.) ITS-SIDS training expired March 14, 2023.
Violation confirmed corrected by letter received from provider on 2/2/2024
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. The medication authorization expired for children chronic medications for (M.H.-November 8, 2023) in space 8., and (C.G.-January 11, 2024) in space 10. There was not an authorization for a child (J.S.) for an over-the-counter medication in space 5.
Violation confirmed corrected by letter received from provider on 2/2/2024
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member (C.G.) did not complete cognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.
Violation confirmed corrected by letter received from provider on 1/24/2026
Cost, hours and late pickup, a typical day, sick and biting policies.
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Not yet reported: established, teaching approach.
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