Primrose Schools runs 9 licensed locations in Charlotte.
North Carolina DCDEE cited something at 17 of the 23 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.
Not yet reported: ages served, hours, days / week, schedule, holiday closures.
This provider does not publish pricing.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Unannounced visit · August 13, 2026
Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Peas were substituted for carrots on the menu on August 13, 2026, and the substitution was not noted on the menu.
Violation corrected during visit
Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An April 29, 2026, incident report was not signed or dated by the parent; the form was not declined.
Violation pending provider response
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Two (2) year are children in space 4 was given gummy bears on July 28, 2026; the gummy bear label has a choking hazard and not suitable for children under three (3) years old.
Violation pending provider response
A copy of the incident report was not given to the parent. An April 29, 2026 incident report was not dated or signed by a parent in space 4; the incident report was not initialed as declined.
Violation pending provider response
Unannounced visit · May 5, 2026
Number and size of servings were not appropriate for ages and developmental levels of children in care. On April 29, 2026, staff members served meatballs to a group of two-year-old children that was not cut in developmentally appropriate portions.
Violation confirmed corrected by letter received from provider on 5/12/2026
A safe indoor and outdoor environment was not provided for the children. On April 29, 2026, staff members created an unsafe environment for children when they failed to serve food cut in developmentally appropriate portions, which resulted in a choking incident for a two-year-old child.
Violation confirmed corrected by letter received from provider on 5/12/2026
Unannounced visit · February 24, 2026
All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The moulding separated from the wall in space 6.
Violation confirmed corrected by letter received from provider on 2/26/2026
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There were expired creams in space 4 and space 5.
Violation confirmed corrected by letter received from provider on 2/26/2026
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. There was one (1) child with an expired permission to administer creams/ointments in space 1,space 4, and space 5. There were four (4) children in space 3 with an expired permission to administer creams/ointments. There were three (3) children in space 8 with expired permission to administer creams/ointments.
Violation confirmed corrected by letter received from provider on 2/26/2026
Unannounced visit · February 18, 2026
Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An Incident Report (September 24, 2025) was not signed by the parent and was not maintained in the child's file; an Incident Report for a two-year-old child in space 4 was not maintained in the child's file. Thirty (30) Incident Reports were not filed/maintained in children's files.
Violation confirmed corrected by letter received from provider on 2/19/2026
Incident logs were not completed and maintained as required. Thirty (30) Incident Reports were not logged on the Incident Report Log; last reports were logged January 6, 2026.
Violation confirmed corrected by letter received from provider on 2/19/2026
Unannounced visit · November 12, 2025
Children were not adequately supervised at all times. On October 31, 2025, a one (1) year-old child was left in the hallway unsupervised for less than a minute.
Violation confirmed corrected by follow-up visit made by consultant on 11/19/2025
Unannounced visit · November 5, 2025
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. An Unsatisfactory Fire Inspection Report was received November 4, 2025
Violation confirmed corrected by letter received from provider on 12/5/2025
Unannounced visit · October 15, 2025
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete.
Violation confirmed corrected by letter received from provider on 10/16/2025
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment.
Violation confirmed corrected by letter received from provider on 10/16/2025
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file.
Violation confirmed corrected by letter received from provider on 10/20/2025
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4
Violation confirmed corrected by letter received from provider on 10/23/2025
Unannounced visit · August 15, 2025
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A unsatisfactory inspection was completed on July 31, 2025.
Violation confirmed corrected by letter received from provider on 12/5/2025
Unannounced visit · March 3, 2025
All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing).
Violation confirmed corrected by letter received from provider on 3/19/2025
Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes.
Violation confirmed corrected by letter received from provider on 3/24/2025
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m.
Violation confirmed corrected by letter received from provider on 3/24/2025
Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file.
Violation confirmed corrected by letter received from provider on 3/10/2025
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan.
Violation confirmed corrected by letter received from provider on 3/13/2025
The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas.
Violation confirmed corrected by letter received from provider on 3/26/2025
Unannounced visit · February 4, 2025
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (P.U.) began employment on January 14, 2025, and had an abnormal test dated January 14, 2025, on file.
Violation corrected during visit
The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. A staff member was convicted on (S.M.D.)
Violation confirmed corrected by letter received from provider on 2/4/2025
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff V.K. did not complete Child Maltreatment training within 90 days. The staff member (V.K.) began the training, but did not complete the training.
Violation confirmed corrected by letter received from provider on 2/6/2025
Unannounced visit · December 16, 2024
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (A.W.) First Aid expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024.
Violation corrected during visit
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (A.W.) CPR expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024.
Violation corrected during visit
Unannounced visit · November 6, 2024
Children were not adequately supervised at all times. A child was discovered unsupervised by staff on October 24, 2024, in space 3 for approximately five (5) minutes.
Violation confirmed corrected by follow-up visit made by consultant on 11/18/2024
Unannounced visit · September 16, 2024
Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for the month of August 2024; the last fire drill was conducted was July 22, 2024.
Violation confirmed corrected by letter received from provider on 9/24/2024
Unannounced visit · September 3, 2024
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (E.M.) did not have results on file indicating that they were free of active TB and/or TB Test.
Violation confirmed corrected by letter received from provider on 9/6/2024
Unannounced visit · August 26, 2024
Each child's bed, cot, or 2" mat was not individually assigned and identified. Each child in space 2, did not have an individually assigned bed (crib). Two (2) infants were assigned to one (1) crib in space 12.
Violation confirmed corrected by follow-up visit made by consultant on 9/3/2024
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff (E.M.) did not have a medical report on file prior to employment.
Violation confirmed corrected by follow-up visit made by consultant on 9/3/2024
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (E.M.) did not have results on file indicating that they were free of active TB and/or TB Test.
Violation confirmed corrected by letter received from provider on 9/6/2024
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff (K.O.) did not have an Heath Information form file updated annually.
Violation corrected during visit
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff (K.O.) did not have an Emergency Information form file updated annually.
Violation corrected during visit
Unannounced visit · March 11, 2024
A summary of the NC Child Care Law was not posted in a prominent place in the center. A summary of the NC Child Care Law was not posted on the information board; not posted in the center.
Violation corrected during visit
Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate opening to the preschool toddler playground was not less than 3 1/2 inches.
Violation confirmed corrected by letter received from provider on 4/1/2024
Unannounced visit · January 12, 2024
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space 8., and space 9., the outlet covers were not covered.
Violation corrected during visit
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The monthly playground inspections were not completed for April 2023-December 2023.
Violation confirmed corrected by letter received from provider on 2/21/2024
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The shelter-in-place or lockdown drills were last completed December 16, 2022 and August 7, 2023.
Violation confirmed corrected by letter received from provider on 1/25/2024
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious.North Carolina DCDEE records the correction in its own words, but never says how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Do you run Primrose School At Eastfield Village? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.