KinderCare runs 14 licensed locations in Charlotte.
North Carolina DCDEE cited something at 5 of the 10 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.
This provider does not publish pricing.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Unannounced visit · April 13, 2026
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In the space three (3) a perscription emergency medication did not have the required signature on the authorization to administer form.
Violation confirmed corrected by letter received from provider on 4/20/2026
Unannounced visit · January 6, 2026
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The previous Administrator did not submit the original approved report to DCDEE within seven (7) days of completion and there is no current fire inspection posted or on file.
Violation confirmed corrected by letter received from provider on 1/8/2026
A current activity plan was not posted for each group of children for reference. In spaces seven (7) and six (6) a current activity plan was not posted.
Violation corrected during visit
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff member B.H. did not have a completed emergency information form on file.
Violation corrected during visit
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member L.M's CPR training did not reflect the completion of First Aid and did not included an infant or child certification.
Violation confirmed corrected by letter received from provider on 2/4/2026
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member L.M's CPR course is not from an approved training organization and it did not including training for children or infants.
Violation confirmed corrected by letter received from provider on 2/4/2026
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The date of staff member A.P's Prevention of Shaken Baby Syndrome and Abusive Head Trauma was signed after the start date and providing care.
Violation corrected during visit
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In spaces one (1) and two (2) there were duplicate diaper creams for children that did not have the correct permission dates or expiration dates.
Violation corrected during visit
Unannounced visit · January 8, 2025
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In the space that serves two year old's (2) an unlocked cabinet contained personal items which were hazardous to children.
Violation corrected during visit
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child in space that serves two year old's (2) had an expired epi-pen.
Violation confirmed corrected by letter received from provider on 1/13/2025
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff members P.B. and T.J. did not have forms signed by a health professional showing TB testing or questionnaire negative results.
Violation confirmed corrected by letter received from provider on 1/13/2025
Medical exam or health assessment record was not on file before or within 30 days after admission. Four (4) children's files reviewed showed an incomplete health assessment form within the first thirty (30( days.
Violation confirmed corrected by letter received from provider on 1/13/2025
The depth of the loose surfacing was not based on critical height of the equipment. Tot swings did not have the correct depth of protective surfacing that extends two times the length of the pivot point to the bottom of the swing seat in the rear and front of the tot swings. The critical height structure is over five (5) feet in height.
Violation confirmed corrected by letter received from provider on 2/3/2025
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff members P.B. and E.J. did not completed the Child Maltreatment training within the required ninety (90) days of employment.
Violation confirmed corrected by letter received from provider on 1/13/2025
Unannounced visit · January 10, 2024
Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu listed a fruit for breakfast and it was not served.
Violation corrected during visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In between Spaces five (5) and six (6) there was potting soil with multiple warnings accessible to children.
Violation confirmed corrected by letter received from provider on 1/16/2024
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. An epi-pen in Space Eight (8) was expired.
Violation confirmed corrected by letter received from provider on 1/16/2024
Application for enrollment did not include all required information. Four (4) children's forms were not updated annually or when information changed.
Violation confirmed corrected by letter received from provider on 1/16/2024
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space Three (3) there was one (1) diaper cream that did not specify the amount to use on the children. In Space three (3) there were four (1) diaper creams that did not specify the amount to use on children.
Violation confirmed corrected by letter received from provider on 1/16/2024
Unannounced visit · September 7, 2023
Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. In Space 1 where the children who were infants were located there were three (3) children in their cribs crying at the start of the facility observation and then again later at the end of the facility observation. There were three (3) staff in the classroom and ten (10) infant children, but no staff were attending to the needs of the children who were crying. One (1) staff member was feeding a child, the other was completing paperwork and the last was sitting on the floor. The children in the crib's needs were not responded to at the earliest opportunity as only one (1) of the two (2) staff members were busy caring for the children which would have delayed the response.
Violation confirmed corrected by letter received from provider on 9/18/2023
Caregiver did not recognize special difficulties of infants and toddler separations. In space #2 where children ages one years old were located the caregiver was providing care for six (6) children. Two (2) of the six (6) children were crying and the caregiver was completing paperwork on the floor and not responding to or interacting with the children prior to, as observed through the window and during the observation of the classroom. Then upon final observation of the facility later one (1) child was still crying, and the caregiver was sitting in a chair with a blanket over her legs and was not interacting or consoling the child. The caregiver reported that one child had been absent and had just returned and the other child was new. Although she acknowledged the issues, she did not respond in a way that she provided evidence that she recognized the special difficulties.
Violation confirmed corrected by letter received from provider on 9/18/2023
Lavatories were not kept clean, in good repair and kept free of storage. In the bathrooms between Spaces # 3 & 4 and Spaces # 7 & 8 the sinks caulking was in disrepair, worn and discolored.
Violation confirmed corrected by letter received from provider on 9/18/2023
All equipment and furnishings were not in good repair. On the playground for the younger children there were ride on cars where the walkie-talkie holder that was broken in half and not in good repair. On the same playground there was a Little Tykes Mini Kitchen with a door broken in half. On the playground for the older children there was a Fisher Price basketball hoop that was missing pieces and couldn't be used. This was corrected during the visit.
Violation corrected during visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #7 there was cleaning solution pads left in an unlocked cabinet underneath the sink accessible to children in the room.
Violation confirmed corrected by letter received from provider on 9/18/2023
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In space #2 where children ages one years old were located the caregiver was providing care for six (6) children. Two (2) of the six (6) children were crying and the caregiver was completing paperwork on the floor and not responding to or interacting with the children prior to, as observed through the window and during the observation of the classroom. Then upon final observation of the facility later one (1) child was still crying, and the caregiver was sitting in a chair with a blanket over her legs and was not interacting or consoling the child. The caregiver reported that one child had been absent and had just returned and the other child was new. Based on her lack of response and attentiveness to the child's emotional state there was no nurturing response appropriate to a child being new in a facility nor a child returning from an extended absence.
Violation confirmed corrected by letter received from provider on 9/18/2023
Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle). In Space #3 there was soiled pants on a shelf wrapped in a plastic bag that had a strong smell. The staff stated that they were pants of a child who was not longer enrolled and had been gone for more than two weeks.
Violation confirmed corrected by letter received from provider on 9/18/2023
The depth of the loose surfacing was not based on critical height of the equipment. Under the three swings on the Preschool Playground the mulch was kicked out leaving the loose surfacing/protective cushioning less than the required 6 inches.
Violation confirmed corrected by letter received from provider on 9/18/2023
Cost, sick and biting policies.
Ask which of these findings were serious.North Carolina DCDEE records the correction in its own words, but never says how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Not yet reported: established, teaching approach.
Not yet reported: children per teacher.
Not yet reported: days / week, schedule, holiday closures.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
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