Kindercare Learning Center

Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. During an incident that occurred on June 25, 2026 between a staff member and parent/staff. Based on a video that was provided with the complaint and interviews with staff members, one staff member left out of the building, leaving the infants she was caring for with another classroom, causing them to be out of ratio.

Violation pending provider response

A safe indoor and outdoor environment was not provided for the children. Based on staff interviews and a picture that was provided with this compliant, an infant was not strapped in their bouncy seat and was falling out.

Violation pending provider response

All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #1, I observed chipped paint in the window sill. In space #5, I observed a broken door frame.

Violation confirmed corrected by letter received from provider on 4/28/2026

Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. On the OLE for four year old children, I observed a gap in the fence that would cause entrapment for children.

Violation confirmed corrected by letter received from provider on 4/28/2026

All equipment and furnishings were not in good repair. On the OLE for three year olds, I observed a play structure that needs to be powerwashed.

Violation confirmed corrected by letter received from provider on 4/28/2026

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #2, I observed Desitin cream on shelf in an unlocked cabinet, accessible to children.

Violation confirmed corrected by letter received from provider on 4/21/2026

The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. On the outdoor learning environment for four year olds, I observed debris.

Violation confirmed corrected by letter received from provider on 4/21/2026

All staff records, except financial records, were not made available for review. One new staff member (NS) did not have a file available for review.

Violation confirmed corrected by letter received from provider on 4/21/2026

Emergency information did not name childs health care professional. Three out of five children did not have emergency information/ childs health care professional.

Violation confirmed corrected by letter received from provider on 4/21/2026

Medical exam or health assessment record was not on file before or within 30 days after admission. One out of five children records monitored, did not have documentation of a medical exam on file after thirty days of enrollment.

Violation confirmed corrected by letter received from provider on 4/21/2026

A valid qualification letter was not on file and available to review at the facility. A staff member (RT) did not have a qualification on file/ available for review.

Violation confirmed corrected by letter received from provider on 4/21/2026

A valid qualification letter was not on file and available to review at the facility.

Violation confirmed corrected by letter received from provider on 4/21/2026

The depth of the loose surfacing was not based on critical height of the equipment. On the outdoor learning environment for three year olds, the mulch measures less than six inches.

Violation confirmed corrected by letter received from provider on 4/28/2026

Fire drills were not practiced monthly and/or the drill record was incomplete. The center did not have documentation of completing a fire drill for November 2025.

Violation confirmed corrected by letter received from provider on 12/18/2025

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #4, I observed a bottle of goo gone on the counter (accessible to children).

Violation corrected during visit

Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The center's last playground inspection was documented on 9/2/25.

Violation confirmed corrected by letter received from provider on 12/18/2025

New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Four out of eight new staff members did not have documentations of orientation. (TN, NR, AK, RT)

Violation confirmed corrected by letter received from provider on 12/18/2025

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The centers last documented Shelter-in-place or lockdown drill was on 5/29/25.

Violation confirmed corrected by letter received from provider on 12/18/2025

All equipment and furnishings were not in good repair. On OLE #1, I observed a table and bench seats with peeling paint.

Violation confirmed corrected by letter received from provider on 5/1/2025

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #2, I observed diaper cream not properly stored.

Violation corrected during visit

Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Incident reports were not maintained in children's files.

Violation confirmed corrected by letter received from provider on 5/1/2025

The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. I observed debris on the OLE, while children were playing.

Violation confirmed corrected by letter received from provider on 5/1/2025

Emergency information did not name childs health care professional. Two children files that were monitored did not have the child's health care professional information.

Violation confirmed corrected by letter received from provider on 5/1/2025

A safe indoor and outdoor environment was not provided for the children. A staff member had a gun in their backpack at the center that accidentally went off.

Violation confirmed corrected by letter received from provider on 3/4/2025

Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. In space #1, a child did not wash their hands after getting their diaper changed.

Violation corrected during visit

Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. In space #1, a caregiver did not wash their hands after changing a child's diaper.

Violation corrected during visit

Fire drills were not practiced monthly and/or the drill record was incomplete. The center did not have documentation of completing a monthly fire drill for May 2024.

Violation confirmed corrected by letter received from provider on 12/3/2024

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The center did not have documentation of completing a shelter in place or lockdown drill for October 2024.

Violation confirmed corrected by letter received from provider on 12/3/2024

A violation was found for which there is no item number. In space #1, the caregiver did not clean, sanitize and disinfect the diaper changing table after use before proceeding to prepare supplies to change another child's diaper.

Violation corrected during visit

Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. In space #1, I observed one teacher with six children, the attendance records only reflected five children present.

Violation confirmed corrected by letter received from provider on 5/9/2024

All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #1, I observed peeling paint on the window seal and the blue wall and space #2, near where the cots are stored. In space #3, I observed a hole in the door of the bathroom.

Violation confirmed corrected by letter received from provider on 5/9/2024

Electrical cords were accessible to infants and toddlers. In space #1 and #2, I observed the ratio electrical cord hanging down and accessible to toddlers.

Violation confirmed corrected by letter received from provider on 5/9/2024

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #5, I observed hand sanitizer on a shelf in reach of children. In space #4, the cabinet that stores the diaper creams and medications lock is broken/ not properly stored.

Violation corrected during visit

A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #4, I observed cerave cream with no authorization form from the child's parents.

Violation confirmed corrected by letter received from provider on 5/9/2024

The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. In space #3, I observed two teacher chairs that were broken/ not in good repair.

Violation confirmed corrected by letter received from provider on 5/9/2024

The EMC plan was not reviewed with all staff annually and whenever the plan was revised. One out of fifteen staff members did not have documentation of reviewing the EMC plan annually. (CH)

Violation confirmed corrected by letter received from provider on 5/9/2024

Center staff did not comply with the safe sleep policy. In space #4, a sleeping infant was not monitored every fifteen minutes. The staff documented the sleeping child check at 10:30am and then at 10:52am, it was not documented that the sleeping child had been checked.

Violation confirmed corrected by letter received from provider on 5/9/2024

All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Six new staff members did not have documentation of completing their initial medical statement on or before their start date. (DS, MD,EC,SC,PS,AR)

Violation confirmed corrected by letter received from provider on 5/9/2024

Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Six new staff members did not have documentation of completing their emergency information on or before their start date. (DS, MD,EC,SC,PS,AR)

Violation confirmed corrected by letter received from provider on 5/9/2024

Medical exam or health assessment record was not on file before or within 30 days after admission. One childrens file did not have documentation of a medical exam within 30 days after enrollment.

Violation confirmed corrected by letter received from provider on 5/9/2024

The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One out of fifteen staff members did not have documentation of reviewing the EPR plan annually. (CH)

Violation confirmed corrected by letter received from provider on 5/9/2024

Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. One new staff member did not have documentation of completing a medical statement prior to start date (EC). One new staff member did not have documentation of completing the TB test prior to their start date (DS).

Violation confirmed corrected by letter received from provider on 5/9/2024

All walls and ceilings including doors and windows were not kept clean and in good repair. In space #3, I observed the caulking on the bathroom sink not in good repair. Also, the bathroom door had a hole in it. I observed peeling paint on all of the metal window frames around the building.

Violation confirmed corrected by letter received from provider on 2/8/2024

All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One new staff member did not complete the First Aid training within 90 days of hire. (C.C)

Violation confirmed corrected by letter received from provider on 2/8/2024

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One new staff member did not complete the CPR training within 90 days of hire. (C.C)

Violation confirmed corrected by letter received from provider on 2/8/2024