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Monroe · Licensed center

Kids Cove

At a glance

  • Medium center, licensed for 100 children.
  • Run by a nonprofit. A board oversees it, and there are no owners taking profit.

What the state has found

The state cited rules at 10 of its 13 licensing inspections since November 2023.

See each inspection

Licensing inspections

  • Oct 14, 20262 citations
    • Citation
      • “Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Sunscreens in space three (3) were not returned after they were not in use.”

        Violation corrected during visit

    • Citation
      • “A valid qualification letter was not on file and available to review at the facility. T.M. did not have a valid letter available for review.”

        Violation confirmed corrected by letter received from provider on 10/22/2026

  • Mar 24, 20261 citation
    • Citation
      • “Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In the room that serves infants under the age of tweleve (12) months, safe sleep log were not kept indicating infants were checked on every fifteen (15) minutes in eight (8) out of the nine (9) infants.”

        Violation confirmed corrected by letter received from provider on 3/26/2026

  • Oct 28, 20252 citations
    • Citation
      • “Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In the space that served toddlers, there was an uncovered electrical outlet.”

        Violation corrected during visit

    • Citation
      • “Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Diaper cream in the room that served infants did not have standing permission to administer the product.”

        Violation corrected during visit

  • May 1, 20251 citation
    • Citation
      • “A violation was found for which there is no item number. 15A NCAC 18A .2804 FOOD SUPPLIES d) All human milk, formula, and other bottled beverages, including beverages in sippy cups, that are sent from home shall be fully prepared and labeled with the date received at the child care center and the name of the child to whom the milk, formula, or beverage belongs before being brought to the child care center. All human milk, formula, and other bottled beverages shall be sent home with the child whose name is on the label or discarded at the end of each day. Formula and other beverages that require refrigeration, baby food that has been opened, and human milk shall be labeled with the name of the child to whom the beverage, baby food, or milk belongs and shall be refrigerated at 45 degrees Fahrenheit or below. In space six (6) there wasn't a working thermometer in the refrigerator holding formula and human milk.”

        Violation corrected during visit

  • Nov 4, 20242 citations
    • Citation
      • “Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Two(2) outlets were uncovered in the space that serves infants.”

        Violation corrected during visit

    • Citation
      • “The depth of the loose surfacing was not based on critical height of the equipment. The critical height of a climbing structure in the playground serving older children was above five (5) feet and the depth of the loose surfacing material was not at least six (6) inches deep.”

        Violation corrected during visit

  • Oct 2, 2024Nothing cited
  • Aug 7, 20241 citation
    • Citation
      • “Children were not adequately supervised at all times. Staff failed to supervise a one year old child when the child was able to stick a goldfish cracker up their nose. Additionally, on a separate occasion, staff failed to supervise the same one year old child when the child stuck a yogurt melt and paper towel up their nose.”

        Violation confirmed corrected by letter received from provider on 8/15/2024

  • Jul 17, 2024Nothing cited
  • Jul 2, 2024Nothing cited
  • Jun 13, 20241 citation
    • Citation
      • “Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. We observed in space #2 that children’s cot’s were not placed at least (eighteen) 18 inches apart.”

        Violation corrected during visit

  • Jun 4, 20241 citation
    • Citation
      • “Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The toddler classroom had one (1) teacher with eleven (11) children.”

        Violation corrected during visit

  • Apr 23, 20242 citations
    • Citation
      • “Parent's medication authorization did not include required information. On multiple medical authorization forms for diaper creams and sunscreen there was missing information including amounts of medications to be given, when to be given, and the names of the medications. Today each of the forms that were missing information were highlighted in order for the provider to know exactly what needed to be added.”

        Violation confirmed corrected by letter received from provider on 4/26/2024

    • Citation
      • “The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff, NM, did not complete the required training within the required time frame.”

        Violation confirmed corrected by letter received from provider on 4/26/2024

  • Nov 7, 20233 citations
    • Citation
      • “Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space 6 and 4 where the infant and one year old children and one/two-year-old children and were located there was a cabinet, in each space, that was unlocked (broken lock) that had plastic bags accessible to children.”

        Violation confirmed corrected by letter received from provider on 11/21/2023

    • Citation
      • “Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In space 3 it was close to lunch time and the children were crying. They were two children crying with red faces and drainage coming from their noses. The caregiver was busy washing her hands and was delayed at responding to the children. When questions she said they were upset because their toys had been taking away as they were preparing for lunch. In space 6, in the classroom where the Infant and Toddlers were located there were two teachers and one was sitting holding a baby that was asleep and the new staff person was attempting to meet the needs of one infant in a crib that was crying. There were two other children who were on the floor crying and no one provided any comfort or nurturing interaction for a lengthy time; more than 5 minutes.”

        Violation confirmed corrected by letter received from provider on 11/21/2023

    • Citation
      • “A violation of 15A NCAC 18A .2821 (a)(d) was observed. In child care centers, (a) beds, cribs, cots, mats, and play pens shall be kept clean and in good repair, stored to prevent contamination, and cleaned and sanitized between users and (d) mats shall be of a waterproof, washable material at least two inches thick and shall be stored so that the side of the mats that makes contact with the floor does not touch the side of a mat that any child sleeps on. The sleeping surface of one child's mat shall not come in contact with the sleeping surface of another child's mat during storage. During today's observation in Space 4, where children one and two years of age were located there were mats being stored where the sheets were touching the bottom of another cot, making the surface of the child sheet not only in contact with another child's sleeping surface but also not ensuring that the sheets are not contaminated.”

        Violation confirmed corrected by letter received from provider on 11/21/2023

The state cited rules at 10 of this center's 13 inspections. Most Charlotte-area centers inspected 10 or more times had rules cited at some but not all of theirs, as this center did: more than 99% of 271.

How all 271 Charlotte-area centers inspected 10 or more times compare

Of the 271 Charlotte-area centers the state inspected 10 or more times, how many of those inspections cited a rule:

  • Someover 99%This center
  • Allunder 1%
Read every record and the state’s reports

State record — North Carolina DCDEE

Last visit
October 14, 2026
On file
13 visits since November 2023 — 3 cited nothing, 3 of those unannounced
Fixed?
All 16 record a correction, in the licensor’s own words.
Most serious
North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.

North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.

Oct 2026 Unannounced visit 2 findings

Unannounced visit · October 14, 2026

Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Sunscreens in space three (3) were not returned after they were not in use.

Violation corrected during visit

A valid qualification letter was not on file and available to review at the facility. T.M. did not have a valid letter available for review.

Violation confirmed corrected by letter received from provider on 10/22/2026

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

Mar 2026 Unannounced visit 1 finding

Unannounced visit · March 24, 2026

Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In the room that serves infants under the age of tweleve (12) months, safe sleep log were not kept indicating infants were checked on every fifteen (15) minutes in eight (8) out of the nine (9) infants.

Violation confirmed corrected by letter received from provider on 3/26/2026

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

Oct 2025 Unannounced visit 2 findings

Unannounced visit · October 28, 2025

Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In the space that served toddlers, there was an uncovered electrical outlet.

Violation corrected during visit

Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Diaper cream in the room that served infants did not have standing permission to administer the product.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

May 2025 Unannounced visit 1 finding

Unannounced visit · May 1, 2025

A violation was found for which there is no item number. 15A NCAC 18A .2804 FOOD SUPPLIES d) All human milk, formula, and other bottled beverages, including beverages in sippy cups, that are sent from home shall be fully prepared and labeled with the date received at the child care center and the name of the child to whom the milk, formula, or beverage belongs before being brought to the child care center. All human milk, formula, and other bottled beverages shall be sent home with the child whose name is on the label or discarded at the end of each day. Formula and other beverages that require refrigeration, baby food that has been opened, and human milk shall be labeled with the name of the child to whom the beverage, baby food, or milk belongs and shall be refrigerated at 45 degrees Fahrenheit or below. In space six (6) there wasn't a working thermometer in the refrigerator holding formula and human milk.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

Nov 2024 Unannounced visit 2 findings

Unannounced visit · November 4, 2024

Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Two(2) outlets were uncovered in the space that serves infants.

Violation corrected during visit

The depth of the loose surfacing was not based on critical height of the equipment. The critical height of a climbing structure in the playground serving older children was above five (5) feet and the depth of the loose surfacing material was not at least six (6) inches deep.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

Oct 2024 Unannounced visit nothing cited
Aug 2024 Unannounced visit 1 finding

Unannounced visit · August 7, 2024

Children were not adequately supervised at all times. Staff failed to supervise a one year old child when the child was able to stick a goldfish cracker up their nose. Additionally, on a separate occasion, staff failed to supervise the same one year old child when the child stuck a yogurt melt and paper towel up their nose.

Violation confirmed corrected by letter received from provider on 8/15/2024

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

Jul 2024 Unannounced visit nothing cited
Jul 2024 Unannounced visit nothing cited
Jun 2024 Unannounced visit 1 finding

Unannounced visit · June 13, 2024

Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. We observed in space #2 that children’s cot’s were not placed at least (eighteen) 18 inches apart.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

Jun 2024 Unannounced visit 1 finding

Unannounced visit · June 4, 2024

Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The toddler classroom had one (1) teacher with eleven (11) children.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

Apr 2024 Unannounced visit 2 findings

Unannounced visit · April 23, 2024

Parent's medication authorization did not include required information. On multiple medical authorization forms for diaper creams and sunscreen there was missing information including amounts of medications to be given, when to be given, and the names of the medications. Today each of the forms that were missing information were highlighted in order for the provider to know exactly what needed to be added.

Violation confirmed corrected by letter received from provider on 4/26/2024

The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff, NM, did not complete the required training within the required time frame.

Violation confirmed corrected by letter received from provider on 4/26/2024

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

Nov 2023 Unannounced visit 3 findings

Unannounced visit · November 7, 2023

No longer on the state’s site as of November 7, 2026

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space 6 and 4 where the infant and one year old children and one/two-year-old children and were located there was a cabinet, in each space, that was unlocked (broken lock) that had plastic bags accessible to children.

Violation confirmed corrected by letter received from provider on 11/21/2023

No longer on the state’s site as of November 7, 2026

Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In space 3 it was close to lunch time and the children were crying. They were two children crying with red faces and drainage coming from their noses. The caregiver was busy washing her hands and was delayed at responding to the children. When questions she said they were upset because their toys had been taking away as they were preparing for lunch. In space 6, in the classroom where the Infant and Toddlers were located there were two teachers and one was sitting holding a baby that was asleep and the new staff person was attempting to meet the needs of one infant in a crib that was crying. There were two other children who were on the floor crying and no one provided any comfort or nurturing interaction for a lengthy time; more than 5 minutes.

Violation confirmed corrected by letter received from provider on 11/21/2023

No longer on the state’s site as of November 7, 2026

A violation of 15A NCAC 18A .2821 (a)(d) was observed. In child care centers, (a) beds, cribs, cots, mats, and play pens shall be kept clean and in good repair, stored to prevent contamination, and cleaned and sanitized between users and (d) mats shall be of a waterproof, washable material at least two inches thick and shall be stored so that the side of the mats that makes contact with the floor does not touch the side of a mat that any child sleeps on. The sleeping surface of one child's mat shall not come in contact with the sleeping surface of another child's mat during storage. During today's observation in Space 4, where children one and two years of age were located there were mats being stored where the sheets were touching the bottom of another cot, making the surface of the child sheet not only in contact with another child's sleeping surface but also not ensuring that the sheets are not contaminated.

Violation confirmed corrected by letter received from provider on 11/21/2023

DCDEE facility lookup On that page, enter license number 90000526 in the License Number box, choose Search and open the result; the record is listed under Visits.

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Details

Phone
(704) 225-0396
Address
2533 Old Charlotte Highway, Monroe, 28110
License
90000526

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Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

State record

From North Carolina DCDEE’s published reports, last checked November 8, 2026.

Details

  • Phone, Address, License — Checked July 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 90000526 under License Number, and open the result.
  • Who runs it — Checked October 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 90000526 under License Number, open the result and expand Owner Information: the licensee is listed as Primary Owner.

Medium means the middle half of Charlotte-area’s 605 licensed centers by state-licensed capacity: 51 to 162 children. Small is 11 to 50; large is 163 to 528.

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