North Carolina DCDEE cited something at 7 of the 8 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.
This provider does not publish pricing.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Unannounced visit · June 24, 2026
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space # 28 hazardous materials were monitored and it was observed that one (1) bottle of White Out, correction fluid, labeled with the warning “Keep Out of the Reach of Children” and accompanied by other warnings was being stored in an unlocked drawer making it accessible to children.
Violation corrected during visit
Parent's medication authorization did not include required information. Medication was monitored. It was observed that three (3) containers of topical medication from Space #3 had incomplete permission to administer forms on file missing either the date the form was completed, the expiration date of the medication or thorough instructions on how the medication should be applied. Emergency medication was also monitored during today’s visit and it was observed that two (2) children with chronic medical conditions requiring life-saving medication had the medication present but the corresponding Permission to Administer forms on file did not include all the required information.
Violation confirmed corrected by letter received from provider on 6/30/2026
Unannounced visit · November 13, 2025
Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Children were observed transitioning into Space #3 from the outdoor learning environment, then immediately beginning to engage in independent play activities and handling classroom materials without washing their hands.
Violation confirmed corrected by letter received from provider on 11/17/2025
Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. A staff member in Space #2 was observed engaging in meal time activities with a child while completing other tasks including paperwork and custodial duties without engaging in handwashing between these activities.
Violation confirmed corrected by letter received from provider on 11/17/2025
A safe indoor and outdoor environment was not provided for the children. A staff member in Space #2 was observed not to be positioned within arm’s reach of two children engaging in meal-time activities, creating a safety issue.
Violation confirmed corrected by letter received from provider on 11/20/2025
Center staff did not follow the EMC plan. It was observed that one (1) child with a chronic medical condition requiring two (2) life-saving medications only had one present and accessible for use with that child, as the other medication had expired in October 2025.
Violation confirmed corrected by letter received from provider on 11/21/2025
The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space #3 a child under one (1) year of age was observed present and enrolled in this space but a copy of the facility’s safe sleep policy was not posted in a prominent place.
Violation confirmed corrected by letter received from provider on 11/19/2025
Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Eight (8) children’s records were monitored. It was observed that one (1) child did not have a parent statement on file acknowledging they had reviewed the program discipline policy complete with the child’s name, date of enrollment and the date the parent signed the statement.
Violation confirmed corrected by letter received from provider on 11/14/2025
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. It was observed that one (1) child with a chronic medical condition requiring two (2) life-saving medications did not have a completed permission to administer form on file for one of the medications present.
Violation confirmed corrected by letter received from provider on 11/19/2025
Unannounced visit · June 24, 2025
Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Medication was monitored. It was observed in both Space #2 and Space #5 that two (2) children, one in each space, with chronic medical conditions had required prescribed emergency medication present, but neither was stored in the original pharmacy labeled container.
Violation confirmed corrected by letter received from provider on 6/27/2025
Application for employment and date of birth was not on file for all staff. Six (6) new staff files were monitored. It was observed that four (4) of these staff members did not have completed applications on file containing all required information.
Violation confirmed corrected by letter received from provider on 7/1/2025
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored. It was observed in Space # 5 that a child with a chronic medical condition had required emergency medication present, but the corresponding permission to administer form on file had expired in May 2025.
Violation confirmed corrected by letter received from provider on 6/25/2025
Unannounced visit · November 20, 2024
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility’s last annual Fire Inspection was due to be conducted either on or before July 25, 2024 but it did not occur until September 03, 2024 and forwarded to the consultant until September 16, 2024.
Violation confirmed corrected by letter received from provider on 11/21/2024
The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. In Space #1 it was observed that one (1) enrolled child under fifteen (15) months of age had an infant feeding plan present that had not been signed by a parent. In Space #2 it was observed that one (1) enrolled child under fifteen (15) months of age had an infant feeding plan present that had not been signed by a parent.
Violation confirmed corrected by letter received from provider on 11/21/2024
Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. While monitoring Space #3 lunch was observed being served but children were not observed washing their hands prior to being seated at tables and offered lunch.
Violation confirmed corrected by letter received from provider on 11/21/2024
Fire drills were not practiced monthly and/or the drill record was incomplete. Monthly fire drills and quarterly Shelter in Place/Lockdown drills were monitored. It was observed that a monthly fire drill had not been conducted in July 2024.
Violation corrected during visit
A safe indoor and outdoor environment was not provided for the children. Emergency medication was monitored. It was observed that one (1) enrolled child present requires two (2) medications for a chronic medication condition, but only one was available on site.
Violation confirmed corrected by letter received from provider on 11/24/2024
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #1 it was observed that one (1) electrical wall outlet was not covered with a safety plug when not in use. It was also observed in Space #9 three (3) electrical wall outlets were observed not covered with a safety plug when not in use.
Violation corrected during visit
Electrical cords were accessible to infants and toddlers. In Space #2 two (2) electrical cords were observed hanging from electronic devices and accessible to children in this space.
Violation corrected during visit
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #1 children under fifteen (15) months of age were present and plastic shopping bags were observed being stored hanging from a shelf located directly above the changing table and less than five (5) from the floor. In Space# 12 there were five (5) enrolled two-year-olds present and it was observed that there were three (3) stuffed animal present in the library center and accessible to children with small, hard eyes.
Violation confirmed corrected by letter received from provider on 11/25/2024
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Monthly outdoor inspections were monitored for the past twelve months and it was observed that one had not been completed in either July or August 2024.
Violation corrected during visit
Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Eight (8) children’s records were monitored and it was observed that six (6) children’s emergency information had not been reviewed annually.
Violation confirmed corrected by letter received from provider on 11/21/2024
The EPR Plan did not include the location of the Ready to Go File and or the required information. The Emergency Response Plan and Ready to Go File was reviewed and it was observed that the facility’s Ready to Go file had not been updated as changes occur, as required.
Violation confirmed corrected by letter received from provider on 11/26/2024
Unannounced visit · August 29, 2024
Child was handled roughly. On August 23, 2024, a staff member lifted a two year old child by their left arm, causing both feet to leave the ground and placed the child in line with their peers.
Violation confirmed corrected by letter received from provider on 9/4/2024
Unannounced visit · June 27, 2024
A safe indoor and outdoor environment was not provided for the children. In Space #2, one child that was one (1) year of age was observed engaging in meal-time activities while seated in a high-chair with no staff member positioned near them.
Violation corrected during visit
Electrical cords were accessible to infants and toddlers. In Space #1, three children under twelve (12) months of age were present and it was observed that there was a cord hanging from a small electronical device being stored on top of a mini fridge and accessible to children.
Violation corrected during visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #10 it was observed that a bottle of White-Out with the warning Keep Out of the Reach of Children accompanied by other warnings was being stored in an unlocked drawer.
Violation corrected during visit
Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #8 a plastic bin containing emergency medication was observed being stored in an unlocked cabinet on a shelf that was less than five feet from the ground.
Violation corrected during visit
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #5, Space #6 and Space #7 children two (2) years of age were present and it was observed that plastic grocery bags were both hanging from hooks in cubbies and being stored on shelves that were accessible to children.
Violation confirmed corrected by letter received from provider on 6/27/2024
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Monthly outdoor playground inspections for the last twelve months were reviewed, and it was observed that there was no completed outdoor playground inspection on file for May 2024, as required.
Violation corrected during visit
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Two (2) new staff files were monitored, and it was observed that one (1) staff member hired on March 11, 2024 was required to have an Emergency Information form completed either on or before March 11, 2024 and this did not occur until March 21, 2024.
Violation corrected during visit
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. It was observed that one (1) staff member hired in September 2021 and one (1) staff member hired on March 11, 2024 did not have documentation on file for successfully completing a First Aid course from a training organization approved by the Division within the first 90 days of employment, as required.
Violation confirmed corrected by letter received from provider on 7/19/2024
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. It was observed that one (1) staff member hired in August 2019 did not have current documentation on file for the successful completing of a CPR course from a training organization approved by the Division, as required.
Violation confirmed corrected by letter received from provider on 7/19/2024
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Emergency drills (shelter-in-place/lockdown) were reviewed, and it was observed that one prior emergency drill had occurred at a four-month interval instead of the required three-month interval.
Violation corrected during visit
The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. In Space #8 medications were monitored. It was observed that one (1) child had emergency medication present with an expired Medical Action Plan on file.
Violation confirmed corrected by letter received from provider on 6/28/2024
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was shared that one (1) new staff member hired on April 04, 2024 began to provide care for children on April 05, 2024 but did not review The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy prior to doing this, as required.
Violation corrected during visit
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #8 medications were monitored. It was observed that two (2) children had emergency medications present with expired permission to administer forms on file.
Violation confirmed corrected by letter received from provider on 7/2/2024
Unannounced visit · November 27, 2023
An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. In Space #8 it was observed that there were four (4) enrolled children present under fifteen (15) months and three (3) of these children did not have infant feeding plans posted or present in the classroom for review.
Violation confirmed corrected by letter received from provider on 11/27/2023
The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. In Space #1 it was observed that there were four (4) enrolled children present under twelve (12) months and two (2) of these children had infant feeding plans present that had not been signed or dated by parents and in Space #2 it was observed that there were four (4) enrolled children present under fifteen (15) months and three (3) of these children had infant feeding plans present that had not been signed or dated by parents.
Violation confirmed corrected by letter received from provider on 11/27/2023
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the walk through of the facility it was observed that there were four(4) electrical wall outlets and three (3) electrical outlets on a power strip not covered with safety plugs when not in use.
Violation corrected during visit
Parent's medication authorization did not include required information. Medications were monitored and it was observed in Space #1 and Space #3 there was one (1) topical medication present with an incomplete permission to administer form on file. In Space #2 there were two (2) topical medications present with incomplete permission to administer forms on file. It was also observed in Space#8 and Space #9 that there were four (4) topical medications with incomplete permission to administer forms on file.
Violation confirmed corrected by letter received from provider on 11/27/2023
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. It was observed in Space #8 there were two (2) topical medications present with expired permission to administer forms.
Violation confirmed corrected by letter received from provider on 11/28/2023
The EMC plan was not reviewed with all staff annually and whenever the plan was revised. It was observed that three veteran employees did not have documentation available for the annual review of the facility’s Emergency Medical Care Plan, as required.
Violation confirmed corrected by letter received from provider on 12/11/2023
The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. It was observed that there was one child present under twelve (12) months, but the facility’s safe sleep policy was not posted or accessible for review.
Violation confirmed corrected by letter received from provider on 11/28/2023
Infants under the age of 12 months were not placed on their backs for sleeping unless the center had obtained the appropriate written waiver. Safe Sleep check documentation was monitored and it was observed that it was not consistently documented that children are placed on their backs as their initial sleep position.
Violation confirmed corrected by letter received from provider on 11/27/2023
Application for employment and date of birth was not on file for all staff. It was observed that two (2) staff members hired in September 2023 did not have completed applications accessible.
Violation confirmed corrected by letter received from provider on 11/29/2023
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. It was observed that a staff member hired in September 2023 did not have a medical statement on file for review.
Violation confirmed corrected by letter received from provider on 12/8/2023
Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Three veteran staff members had not completed annual staff evaluations or annual staff development plans as required.
Violation confirmed corrected by letter received from provider on 11/28/2023
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Response Plan and Ready to Go File was reviewed and it was observed that the facility’s EPR was not up to date. The EPR listed outdated information and had not been updated to reflect the current administrative staff.
Violation confirmed corrected by letter received from provider on 12/1/2023
Cost, hours and late pickup, a typical day, sick and biting policies.
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