North Carolina DCDEE cited something at 9 of the 19 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.
This provider does not publish pricing.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Unannounced visit · August 6, 2025
Children were not adequately supervised at all times. On July 11, 2025 a two year old child was left unattended in the Two's classroom.
Violation confirmed corrected by letter received from provider on 8/11/2025
A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A teacher in the Two's classroom grabbed a child by their arm and forcefully swung the child away from the gate and on to the carpet in the classroom.
Violation confirmed corrected by letter received from provider on 8/11/2025
Unannounced visit · June 4, 2025
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member hired on 11/17/22 did not have a First Aid certificate on file and available for review.
Violation confirmed corrected by letter received from provider on 6/16/2025
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member hired on 11/17/22 did not have a CPR certificate on file and available for review.
Violation confirmed corrected by letter received from provider on 6/16/2025
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired on 1/1/21 did not have a Recognizing and Responding to Suspicions of Child Maltreatment certificate on file and available for review.
Violation confirmed corrected by letter received from provider on 6/16/2025
Unannounced visit · May 8, 2025
A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A teacher in space #2 removed a three year old child from the classroom and dragged them down the hallway of the facility by their ankle, to another classroom.
Violation confirmed corrected by letter received from provider on 5/21/2025
Unannounced visit · March 24, 2025
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member pulled a one-year-old child by one arm to redirect the child away from another child.
Violation confirmed corrected by letter received from provider on 3/26/2025
Unannounced visit · January 13, 2025
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A three-year-old child was yelled at and told to lay down and be quiet at nap time. A three-year-old was not assisted with their personal hygiene process.
Violation confirmed corrected by letter received from provider on 1/27/2025
Child was handled roughly. Child was handled rough when removed from classroom. Child was handled rough when placed in a chair and on carpet.
Violation confirmed corrected by letter received from provider on 1/27/2025
Unannounced visit · January 2, 2025
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Teacher was not feeding and caring for infants in a nurturing way. It was observed from a video that the teacher was feeding an infant a bottle in a harsh manner.
Violation confirmed corrected by letter received from provider on 1/14/2025
Unannounced visit · October 1, 2024
Children were not adequately supervised at all times. Eight staff verified phone usage in the classroom while children were present.
Violation confirmed corrected by letter received from provider on 10/15/2024
A safe indoor and outdoor environment was not provided for the children. There was an exposed storm drain on the 2-year-old playground that is hazardous and children have access to.
Violation confirmed corrected by letter received from provider on 10/15/2024
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. During four staff interviews specific times were stated when children were not verbally and physically cared for in a nurturing manner.
Violation confirmed corrected by letter received from provider on 10/15/2024
Unannounced visit · April 22, 2024
Children were not adequately supervised at all times. Teachers stated that children are not supervised at all times in the classrooms and on the playground.
Violation confirmed corrected by letter received from provider on 5/3/2024
Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. Staff did not wash hands after cleaning a child's nose.
Violation confirmed corrected by letter received from provider on 5/3/2024
Incident logs were not completed and maintained as required. Incident log was not complete for the month of March and April 2024.
Violation confirmed corrected by letter received from provider on 5/3/2024
Unannounced visit · November 9, 2023
For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In the toddlers classrooms there was not a sufficient quantity of toys for children.
Violation confirmed corrected by letter received from provider on 11/22/2023
All walls and ceilings including doors and windows were not kept clean and in good repair. Walls in all classroom need to be cleaned and or painted.
Violation confirmed corrected by letter received from provider on 12/15/2023
All equipment and furnishings were not in good repair. Some playground toys were not in good repair and all toys need to be washed.
Violation confirmed corrected by letter received from provider on 11/22/2023
Parent's medication authorization did not include required information. 5 diaper creams forms did not have the amount of cream to be applied.
Violation corrected during visit
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. 3 employees did not have the emergency information form on file before the first day of work.
Violation confirmed corrected by letter received from provider on 11/22/2023
The depth of the loose surfacing was not based on critical height of the equipment. On the school age playground and the older preschool playground the surfacing was not critical height of equipment.
Violation confirmed corrected by letter received from provider on 11/22/2023
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff member that started 10/30/23 has not completed the Shaken Baby Syndrome and Abusive Head Trauma policy.
Violation confirmed corrected by letter received from provider on 11/22/2023
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious.North Carolina DCDEE records the correction in its own words, but never says how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked July 2026.
Not yet reported: established, teaching approach.
Not yet reported: ages served, hours, days / week, schedule, holiday closures.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
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