North Carolina DCDEE cited something at 4 of the 6 visits below. Across Charlotte centers it cites something at about 57% of visits. Each state decides what gets written up, so this compares Charlotte with Charlotte and never with another state.
Not yet reported: ages served, hours, days / week, schedule, holiday closures.
This provider does not publish pricing.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Unannounced visit · September 9, 2025
Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. One staff member was caring for children one year of age to four years of age from 6:30am until 12:00pm.
Violation confirmed corrected by follow-up visit made by consultant on 9/11/2025
Children were not adequately supervised at all times. A staff member was assisting children with toileting inside the classroom restroom. During this time, children were unable to been seen by the staff member due to being inside the restroom.
Violation confirmed corrected by follow-up visit made by consultant on 9/11/2025
Children between 12 and 24 months of age were grouped with children 3 years of age or older. A child one years of age was grouped with children three years of age and older.
Violation confirmed corrected by follow-up visit made by consultant on 9/11/2025
A current activity plan was not posted for each group of children for reference. The activity plan posted was dated for 9/2/25 to 9/5/25.
Violation corrected during visit
Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not documented for May 2025.
Violation confirmed corrected by letter received from provider on 9/15/2025
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Items stored in plastic wrap, q-tips, mini pom pom balls, and mini Legos were accessible to children under three years of age.
Violation confirmed corrected by letter received from provider on 9/15/2025
Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member was consuming a can of Diet Dr. Pepper while children were in care.
Violation corrected during visit
A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility does not have all current employees listed on the ABCMS portal roster.
Violation confirmed corrected by letter received from provider on 9/15/2025
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was not conducted/documented for August 2025.
Violation confirmed corrected by letter received from provider on 9/15/2025
Unannounced visit · April 24, 2025
A current schedule was not posted for each group of children for reference. In space B113 the posted activity plan was dated for 4/7/25 through 4/11/25.
Violation confirmed corrected by letter received from provider on 5/5/2025
Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In space 115b, a child's emergency medication was not in the original packaging from the pharmacy.
Violation confirmed corrected by letter received from provider on 5/5/2025
Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired on 3/27/25 has not completed six hours of orientation training within the first two weeks of employment.
Violation confirmed corrected by letter received from provider on 5/5/2025
Center did not maintain a record of daily attendance. In space B113, attendance records were missing for February and March.
Violation confirmed corrected by letter received from provider on 5/5/2025
Emergency information did not name childs health care professional. A child enrolled on 8/5/24 did not have a health care professional listed on the application.
Violation confirmed corrected by letter received from provider on 5/5/2025
Unannounced visit · December 18, 2024
A valid qualification letter was not on file and available to review at the facility. A staff member hired on 6/1/23 did not have a current qualification letter on file for review.
Violation confirmed corrected by letter received from provider on 1/10/2025
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last emergency drill was completed on August 5, 2024. An emergency drill was not completed or documented for November 2024.
Violation confirmed corrected by letter received from provider on 1/7/2025
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired on3/21/24 did not complete recognizing and responding to suspicions of child maltreatment within 90 days of employment. The training was completed on 8/1/24.
Violation corrected during visit
Unannounced visit · May 10, 2024
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space 115b, an aerosol can of Lysol was stored in an unlocked cabinet.
Violation corrected during visit
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 3/21/24 did not have a medical report on file for review.
Violation confirmed corrected by letter received from provider on 5/17/2024
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A staff member hired on 3/21/24 did not have documentation of receiving at least 16 hours of orientation within the first six weeks.
Violation confirmed corrected by letter received from provider on 5/17/2024
Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired on 3/21/24 did not have documentation of completing six clock hours of training within the first two weeks of employment.
Violation confirmed corrected by letter received from provider on 5/17/2024
Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One child's medical report was not completed by a physician.
Violation confirmed corrected by letter received from provider on 5/17/2024
Medical exam or health assessment record was not on file before or within 30 days after admission. One child's file did not contain a medical report within 30 days of enrollment.
Violation confirmed corrected by letter received from provider on 5/17/2024
Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child's file did not contain immunization records within 30 days of enrollment.
Violation confirmed corrected by letter received from provider on 5/17/2024
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A staff member hired on 3/21/24 did not sign acknowledgement until 3/25/24. A staff member hired on 4/8/24 has not signed acknowledgement prior to caring for children.
Violation confirmed corrected by letter received from provider on 5/17/2024
Cost, hours and late pickup, a typical day, sick and biting policies.
Ask which of these findings were serious.North Carolina DCDEE records the correction in its own words, but never says how serious it was.
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked July 2026.
Not yet reported: established, teaching approach.
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Do you run Celeste Henkel - Iss Staff Childcare? Shortlist has no tuition, hours or ratios for it, because the state does not publish that. Add what is missing. It is free and takes about ten minutes.