Carter's Child Care

Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). C. Hall's qualifying letter expired on 12/10/2025.

Violation confirmed corrected by letter received from provider on 5/27/2026

Breast milk, formula, and other bottled beverages sent from home were not fully prepared, dated, and labeled with individual child's names. I observed two bottles in the refrigerator with no name or date.

Violation corrected during visit

Operator did not complete the required number of on-going training hours as specified in rule. Staff member (C.C) did not have documentation of completing the required number of on-going training hours.

Violation confirmed corrected by letter received from provider on 11/17/2025

Health questionnaire was not completed annually. Two staff members did not have documentation of a current health questionnaire.

Violation confirmed corrected by letter received from provider on 11/17/2025

Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. Additional Caregiver, A.E, (start date: 9/23/24) did not complete Health and Safety trainings within first year of hire.

Violation confirmed corrected by letter received from provider on 11/17/2025

Prior to an individual assuming caregiving responsibilities, the operator did not review the child care requirements, including the Emergency Preparedness and Response Plan, and/or have a signed and dated statement which attests that a review of the requirements was completed on file in the home available for review. One new staff member has not reviewed the EPR plan (HM).

Violation confirmed corrected by letter received from provider on 10/31/2024

Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. I observed a container of Aquaphor in on a shelf in the play room, accessible to children.

Violation corrected during visit

Appliances with heating elements, such as bottle warmers, crock pots, curling irons, and electrical cords were accessible to children. I observed electrical cords accessible to children in the play room.

Violation confirmed corrected by letter received from provider on 10/31/2024

Negative TB test or screening results for all operators were not available. Two staff members did not have documentation of TB test in file. (EA)(HM)

Violation confirmed corrected by letter received from provider on 10/31/2024

Operator did not complete the required number of on-going training hours as specified in rule. One staff member did not have documentation of completing the required number of on-going training hours (EA).

Violation confirmed corrected by letter received from provider on 10/31/2024

The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis. One staff member did not review the EPR plan (EA).

Violation confirmed corrected by letter received from provider on 10/31/2024

Individuals providing care to children did not receive 16 hours of orientation prior to beginning caregiving activities. One new staff member did not have documentation of receiving 16 hours of orientation prior to caregiving.

Violation confirmed corrected by letter received from provider on 10/31/2024

Indoor and outdoor area was not checked daily for debris, vandalism, broken equipment, and animal waste. On the outdoor learning environment, I observed broken/ molded/rusted toys and debris/ broken chairs.

Violation confirmed corrected by letter received from provider on 10/31/2024

Sleeping infants, ages 12 months and younger were not visually checked every 15 minutes. Sleep charts did not reflect infants being visually checked every 15 minutes.

Violation confirmed corrected by letter received from provider on 10/31/2024

Operator did not review the abusive head trauma and shaken baby syndrome policy with staff and/or the acknowledgement of the review did not contain required items or was not available for review. One new staff member did not have documentation of reviewing the abusive head trauma and shaken baby syndrome policy prior to caregiving (HM).

Violation confirmed corrected by letter received from provider on 10/31/2024

Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. One staff member did not have documentation of completing health and safety trainings annually.

Violation confirmed corrected by letter received from provider on 10/31/2024

Operator and/or staff members did not complete a professional development plan within one year of employment. One staff member did not have documentation of completing the professional development plan (EA).

Violation confirmed corrected by letter received from provider on 10/31/2024

Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. One children's file reviewed did not have documentation of the centers smoking and tobacco restriction.

Violation confirmed corrected by letter received from provider on 10/31/2024

Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. One children's file reviewed did not have documentation that the parents received the shaken baby syndrome and abusive head trauma policy.

Violation confirmed corrected by letter received from provider on 10/31/2024

The operator did not review the plan for emergency procedures with additional caregivers and substitutes prior to allowing them to care for children, and when the plan is revised. One new staff member did not review the EPR and EMC plan (HM).

Violation confirmed corrected by letter received from provider on 10/31/2024

Electrical outlets not in use were not covered. I observed an electrical outlet in the kitchen not in use/ not covered.

Violation confirmed corrected by letter received from provider on 4/15/2024

Operator did not keep records of monthly fire drills, quarterly lockdown or shelter-in-place drills, incident reports, incident logs, accurate attendance, emergency numbers, emergency preparedness and response plan, field trip/transportation permission, pet vaccinations records and/or playground inspections monthly outdoor safety checks for a minimum of one year. There was no documentation for a monthly fire drill occurring since the centers last visit in October 2023 and the center did not have documentation of completing a playground inspections in February 2023.

Violation confirmed corrected by letter received from provider on 4/15/2024

The operator did not conduct a monthly fire drill. There was no documentation for a monthly fire drill occurring since the centers last visit in October 2023.

Violation confirmed corrected by letter received from provider on 4/15/2024

Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. I observed the cabinet on the right side of the refrigerator with cleaning supplies, not properly locked/ in reach of children. I observed the cabinet underneath the kitchen sink, storage for cleaning supplies, not properly locked/ accessible to children.

Violation confirmed corrected by letter received from provider on 4/15/2024

Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. An attempted visit was conducted on 10/6/23, during the visit, I observed disinfectant spray on the counter near the diaper changing area, disinfectant wipes were on the bottom shelf near the refrigerator (accessible to children), medication was stored in cabinets that were not five feet from the ground, cleaning products not properly locked underneath the kitchen cabinet, and a can of paint stored on the kitchen floor (accessible to children).

Violation confirmed corrected by letter received from provider on 10/17/2023

Prior to employment, a Criminal Background Check was not completed. An attempted visit was conducted on 10/6/23, where Ms. Ebony Anderson was present alone with three children. Ms. Anderson did not have documentation of completing the Criminal Background Check during the visit.

Violation confirmed corrected by letter received from provider on 10/17/2023

Operator did not complete the required number of on-going training hours as specified in rule. Operator (C.H) completed five out of ten required hours of on-going training.

Violation confirmed corrected by letter received from provider on 11/30/2023

Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. One children's file monitored today did not have documentation that the parent received the Summary of the NC Child Care Law before the child was enrolled.

Violation confirmed corrected by letter received from provider on 10/17/2023

The operator did not complete the Emergency Preparedness and Response in Child Care training within the required timeframe and/or documentation of completion of the training was not on file. (10) the location of the Ready to Go File. A Ready to Go File means a collection of information on children, additional caregivers and the facility, to utilize, if an evacuation occurs. The file shall include a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and additional caregiver, additional caregiver contact information, Incident Report forms, an area map, and emergency telephone numbers.

Violation confirmed corrected by letter received from provider on 12/21/2023

Operator did not complete Recognizing and Responding to Suspicions of Child Maltreatment training within the required time frame. The provider was not able to provide documentation of completing the Recognizing and Responding to Suspicions of Child Maltreatment training.

Violation confirmed corrected by letter received from provider on 10/17/2023

Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. Operator (C.H) did not complete the health and safety trainings.

Violation confirmed corrected by letter received from provider on 10/17/2023

Operator and/or staff members did not complete a professional development plan within one year of employment. Operator (C.H) did not complete a professional development plan within one year.

Violation confirmed corrected by letter received from provider on 12/21/2023

Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. One children's file monitored today did not have a copy of the written statement to parents regarding the smoking and tobacco restriction with the parents signature.

Violation confirmed corrected by letter received from provider on 10/17/2023

Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. One children's file monitored today did not include a signed copy of the shaken baby syndrome and abusive head trauma policy.

Violation confirmed corrected by letter received from provider on 10/17/2023