YWCA of Contra Costa County - Delta Youth

CCR 101223(a)(3) · Type B

101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidenced by: C1 had multiple instances of biting other children as indicated on "ouch reports" and had bitten C2 at least twice before filing of complaint. Video evidence showed C1 bite C2 while teacher was not immediately present to intervene on 7/14/2026.

CCR 101229(a)(1) · Type A

101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation. This requirement has not been met as evidenced by: Based on interviews, the licensee did not comply with the section cited above when staff failed to supervise children which led to 2 incidents occuring in the facility which poses an immediate risk to the health, safety or personal rights of children in care.

ALLEGATION(S): Lack of Supervision: Staff do not provide adequate care and supervision resulting in child's injuries Physical Plant: Staff do not keep the center free of pest. Physical Plant: Staff do not keep the center free of odor INVESTIGATION FINDINGS: On 06/09/2026, Licensing Program Analysts (LPAs), D.S. and V.E. arrived for an unannounced complaint investigation visit to deliver findings for a complaint received. LPAs met with center Director R.M. Twenty day care children and 9 staff with director on site were present during this visit. Complainant alleged that staff do not provide adequate care and supervision resulting in child's injuries. During the course of the investigation through interviews and record review, it was determined that a child was injured by another child due to lack of supervision. The preponderance of evidence standard has been met, therefore this allegation was found to be SUBSTANTIATED. Although the allegation is substantiated, the facility is not being issued a citation today as the facility was already issued a Type A citation through a previous visit conducted by another LPA on 04/17/2026. Exit interview was conducted with facility director R.M., and a copy of this report provided. The Notice of Site Visit form was provided and must be posted for 30 days. Substantiated Estimated Days of Completion: On 06/04/2026 Licensing Program Analysts (LPAs) D.S. and V.E. conducted a subsequent inspection to deliver the findings to the above complaint allegation. LPAs met with center Director R.M. Twenty day care children and 9 staff with director on site were present during this visit. Complainant statement alleges that the staff do not keep the center free of pest. Further investigation has been conducted. LPAs conducted interviews, record reviews, and a facility observation on multiple visits. Due to conflicting information gathered, LPAs determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Director R.M. Unsubstantiated Estimated Days of Completion: On 06/04/2026 Licensing Program Analysts (LPAs) D.S. and V.E. conducted a subsequent inspection to deliver the findings to the above complaint allegation. LPAs met with center Director R.M. Twenty day care children and 9 staff with director on site were present during this visit. Complainant statement alleges that the staff do not keep the center free of odor. Further investigation has been conducted. LPAs conducted interviews, record reviews, and a facility observation on multiple visits. Due to conflicting information gathered, LPAs determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Director R.M. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Personal Rights- Staff yelled at day care child INVESTIGATION FINDINGS: LPA D.C. met with Center Director R.M. for a complaint investigation regarding the above allegation. Present during the investigation were 4 staff and 20 children in care. It was alleged that staff yelled at day care child. During the course of the investigation, staff and parent interviews were conducted. Per interviews conducted one staff member does have a strong voice that may come across as loud when trying to make her voice heard, but not considered yelling. During the investigation, Personal Rights were discussed. Based on the investigative findings, there was no evidence to determine whether or not a child's personal rights were violated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated. A SITE VISIT NOTICE WAS POSTED BY LICENSEE. Unsubstantiated Estimated Days of Completion: