Tutor Time Learning Center-Infant

ALLEGATION(S): Staff member handled day care child in a rough manner while in care. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA), R.M. made a subsequent complaint-investigation visit and met with facility representative, S.P. (S3) for the purpose of delivering findings for the above allegation. It has been alleged that a staff member handled day care child in a rough manner while in care, specifically moving an infant with their leg. Former director (D1) stated that she was unaware of any incident involving staff innapropriately handling any children in care. Facility representative (S3) stated that she has not observed any staff handle children inappropriately. During investigation, LPA interviewed, staff (D1, S1-S7), adults (A1-A4), and parents (P2-P5) from 1/7/26 through 3/30/26. During interviews with parents, P2 stated that they have observed S7 pick up a child by their shoulders, however, no other parents interviewed stated they had observed any child handled inappropriately. Continued on LIC9099-C Unsubstantiated Estimated Days of Completion:

CCR 101174(d) · Type B

(d) Disaster drills shall be conducted at least every six months. This requirement is not met as evidenced by: Based on record review, the facility did not perform a disaster drill within the last 6 months which poses a potential health, safety or personal rights risk to persons in care.

CCR 101216(g)(2) · Type B

(2) Each person specified in (g) above shall have a health-screening report signed by the person performing the screening. This report shall indicate the following: This requirement is not met as evidenced by: Based on record review, the staff files for staff 2 and staff 3 did not contain complete LIC503 Health Screenings which poses a potential health, safety or personal rights risk to persons in care.

HSC 1596.8662(b)(1) · Type B

(1) On or before March 30, 2018, a person who, on January 1, 2018, is a licensed child day care provider, administrator, or employee of a licensed child day care facility shall complete the mandated reporter training provided pursuant to paragraphs (2) and (3) of subdivision (a), and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial mandated reporter training. This requirement is not met as evidenced by: Based on record review, the staff files for staff 3 and staff 4 did not contain current mandated reporter training certificates which poses a potential health, safety or personal rights risk to persons in care.

ALLEGATION(S): Lack of supervision resulting in a child getting scratched. Infant using the cot of another infant in care without changing the bedding. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA), R.M. made a subsequent complaint-investigation visit and met with Director, A.W. (D1) for the purpose of delivering finding for the above allegations. It has been alleged that Lack of supervision resulted in a child (C1) getting scratched and an infant (C2) using the cot of another infant (C1) in care without staff changing the bedding. LPA interviewed D1 and staff (S1-S5) from 11/19/25 through 2/4/26. D1 stated that there was incident where C1's parent notified D1 about C1 having a scratch and that she is unaware of any incident of bedding being shared between infants. Interviews with staff did not provide evidence to support the allegation that a child was scratched due to a lack of supervision, however, S1 stated that, there was an incident where S1 had turned away from C1 to log something on the classroom iPad in the toddler room and when S1 turned back, they noticed a scratch on C1’s face. S1 stated that they didn’t see what caused the scratch but believed it was from another child, C3, because they had observed C1 and C3 taking toys from each other throughout the day. Continued in LIC9099-C Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff did not ensure that facility is free of pests. Staff do not ensure that facility is clean. INVESTIGATION FINDINGS: A subsequent complaint investigation visit was made to the facility by Licensing Program Analysts (LPAs) R.M. and S.M. today for the purpose of delivering findings for the above allegations and met with Center Director A.W. (CD). It was alleged that staff did not ensure that facility is free of pests, specifically relating to the presence of bed bugs, and that staff do not ensure that facility is clean, specifically the floors of the facility. During today's visit LPA's observed 12 children in care. LPA M. interviewed staff, made observations, and requested documents. Between 9/24/25 and 12/15/25, staff and parents were interviewed. All parents interviewed stated that they did not have any concern with the cleanliness of the facility and that there were no incidents of their children having bed bug bites or concern about other pests which do not corroborate the allegations. During interviews, Center Director A.W. and staff 2 - 7 stated that they have not ever encountered bed bugs in the facility and that there is cleaning procedure they follow in addition to an after hours cleaning service. LPAs observed that the facility meets the standard of cleanliness for a facility. Continued on LIC9099-C. Unsubstantiated Estimated Days of Completion:

CCR 101223(a)(1) · Type B

101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by: Based on 12/19/24 to 2/14/25 interviews with CD and LPA's observation of video recording from 12/09/24 on 12/23/2024. This poses a potential health and safety risk to the children in care.

CCR 101223(a)(1) · Type B

101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by: Based on 2/14/24 interviews with Staff and LPA's observation of video recording from 2/8/24 on 02/14/2024. This poses a potential health and safety risk to the children in care.