Telegraph Hill Neighborhood Center(Ps)

CCR 101238.4 · Type B

101238.4 Storage Space (b) There shall be permanent or portable storage space in the playrooms for play materials and equipment. This evidence is not met by: Based on staff interview and LPA's observation, there was a toy basket in the play areas.

CCR 101223(a)(1)(2) · Type B

(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This evidence was not by: Staff handled child in an inappropriate manner poses a potentail health and safety risks to chidlren in care.

ALLEGATION(S): Staff hit a day-care child. INVESTIGATION FINDINGS: On January 09, 2026, at approximately 01:45pm, Licensing Program Analyst (LPA) Ly, arrived at this facility unannounced to close the complaint investigation to the above allegation and met with Site Supervisor K.D. Present during the visit were Site Supervisor and 12 Staff Members caring for 64 children. The facility operates within capacity limits and ratio during LPA’s visit. Based on information gathered through interviews and records reviews, the agency has investigated the complaint allegation above, there was no sufficient evidence to allegation-staff hit day care child. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore the allegation is UNSUBSTANTIATED. This report was reviewed with the Site Supervisor whose signature confirm have read the report. Report must be made available for public review upon request. A copy of this report and rights to comment and appeal have been discussed and left with Licensee. Notice of Site Visit shall remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff did not prevent a daycare child from being bit while in care. Staff did not prevent a daycare child from being kicked and hit by other daycare children. INVESTIGATION FINDINGS: On December 04, 2024, at approximately 09:15am, Licensing Program Analyst (LPA) Ly, arrived at the facility unannounced to close the complaint investigation to the above allegations and met with Director C.L. Present during the visit were 15 staff including the Director caring for 65 children. Based on information gathered through interviews and records reviews, the agency has investigated the complaint allegations above, there was no sufficient evidence to allegations Staff did not prevent a daycare child from being bit while in care and Staff did not prevent a daycare child from being kicked and hit by other daycare children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore the allegations are UNSUBSTANTIATED. A copy of this report and appeal rights were discussed and left with Director whose signature on this form confirm receipt of the report. Notice of Site Visit was provided. Notice to remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

CCR 101237(a) · Type B

101237 Alterations to Existing Buildings or New Facilities (a) Prior to construction or alterations, the licensee shall notify the Department of the proposed change(s). This requirement is not met as evidenced by: LPA observed Seal Classroom has been sealed off. Children from Seal classroom are temporarily moved upstair occupying School Age Stem Room. Based on observation and interview, the licensee did not comply with the section cited above in which poses a potential health, safety or personal rights risk to persons in care.

ALLEGATION(S): -Staff are handling day care children in an inappropriate manner. -Staff taunted day care child in care. INVESTIGATION FINDINGS: On August 13, 2024, Licensing Program Analysts (LPAs) Ly arrived at the facility unannounced to close the complaint investigation into the above allegations and met with Head Teacher K.D. and Director C.L. There are 37 children in attendance today with the present of 12 staff. Based on information obtained during the course of this investigation through interviews and record review, there was no sufficient evidence to prove allegations Staff are handling day care children in an inappropriate manner and Staff taunted day care child in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore the allegation is UNSUBSTANTIATED. A copy of this report and appeal rights were discussed and left with Director whose signature on this form confirm receipt of the report. Notice of Site Visit was provided. Notice to remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

CCR 101223 · Type B

101223- Personal Rights. (a)The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by: Based on information collected children's rights were violated by a staff member.

ALLEGATION(S): Staff yelled at daycare child. Staff inappropriately spoke to daycare child. INVESTIGATION FINDINGS: On April 16, 2024, at approximately 11:45am Licensing Program Analysts (LPA) Ly, arrived at the facility unannounced to close the complaint investigation into the above allegations and met with Site Supervisor S.D. and Director C.L. There are 86 children in attendance today with the present of 24 staff . Based on information obtained during the course of this investigation through interviews and observation, there was no sufficient evidence to prove allegations Staff yelled at daycare child and Staff inappropriately spoke daycare child. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore the allegation is UNSUBSTANTIATED. A copy of this report and appeal rights were discussed and left with Facility Representatives whose signature on this form confirm receipt of the report. Notice of Site Visit was provided. Notice to remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

CCR 101223(a()1) · Type B

101223- Personal Rights. (a)The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by Based on information collected children's rights were violated by a staff member.

CCR 102029(a)(1) · Type B

102029(a)(1) Responsibility for Providing Care and Supervision: No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by: Based on interviews and evidence collected, LPA confirmed day-care child was left unsupervised inside facility play yard for three minutes. This poses a potential health and safety risk to children in care.

ALLEGATION(S): Staff denied restroom access to child in care. INVESTIGATION FINDINGS: On 3/9/2022 at 9:15A.M., Licensing Program Analyst (LPA) L. J. Gomez met with Lead Teacher K.D. Purpose of the inspection was explained and was for complaint investigation and to report findings. Program Director, C.L. arrived during inspection. Present was the program director and 12 staff supervising 60 children. All children present had been properly signed in. LPA inspected facility with director for health and safety hazards. During inspection, LPA performed site observations, interviewed staff and reviewed facility records. During the course of the investigation, site observations were conducted on 1/10/2022 and 3/9/2022. A review of the facility records was completed, which included the children’s files, staff files and program handbook. LPA conducted interviews with the director, staff, sample of parents, children and involved parties. Regarding allegation of staff denied restroom access to child in care; Based on interviews and evidence collected, LPA is unable to determine if staff denied restroom access to day-care child. (REFER TO LIC9099C, FOR CONT.) Unsubstantiated Estimated Days of Completion: