Concord · Licensed center
Step by Step Montessori
At a glance
- Medium center, licensed for 40 children.
What the state has found
The state cited no rules at any of its 3 licensing inspections since December 2022.
See each inspection
Licensing inspections
- Jul 24, 2026Nothing cited
- May 16, 2025Nothing cited
- Dec 16, 2022Nothing cited
The state cited no rules at any of this center's 3 inspections. Most Bay Area centers inspected 3 times had the same: 51% of 568.
How all 568 Bay Area centers inspected 3 times compare
Of the 568 Bay Area centers the state inspected 3 times, how many of those inspections cited a rule:
- None51%This center
- 1 of 334%
- 2 of 312%
- All 33%
Read every record and the state’s reports
State record — California CDSS Community Care Licensing
- Last visit
- July 24, 2026
- On file
- 3 visits since December 2022 — all of them cited nothing · 3 complaint investigations
- Most serious
- Type A —
101216.3 Teacher-Child Ratio (a)There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. (1) The number of children in attendance shall not exceed licensed capacity (2) Whenever children are engaged in activities away from the center, no teacher shall be in charge of a group of more than 12 children. This requirement was not met as evidenced by: On at least one ocassion a teacher has been observed supervising more than 12 children alone. This poses an immediate risk to the health and safety of children in care.
· October 11, 2023
California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.
Feb 2026 Complaint Unsubstantiated
Complaint · February 20, 2026
ALLEGATION(S): Staff hit day care child Staff handled day care child in a rough manner INVESTIGATION FINDINGS: On 4/2/2026 at 9:20 AM, Licensing Program Analyst (LPA) K.M. conducted an unannounced Subsequent Complaint Investigation at Step By Step Montessori. LPA met with Owner M.H. and Director R.W. and explained the purpose of today’s inspection. The finding for the above allegation was delivered during the inspection. The facility is closed for staff inservice and no children were present during this visit. During course of investigation LPA conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that the RP provided some statements to the LPA that conflicted with the statement in the complaint and statements provided by facility staff. No children that were interviewed stated that they observed any incidents of hitting or that they were hit by any staff. However, there is no evidence to prove that the incident did not occur. Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director R.W. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS. Unsubstantiated Estimated Days of Completion: On 4/2/2026 at 9:20 AM, Licensing Program Analyst (LPA) K.M. conducted an unannounced Subsequent Complaint Investigation at Step By Step Montessori. LPA met with Owner M.H. and Director R.W. and explained the purpose of today’s inspection. The finding for the above allegation was delivered during the inspection. The facility is closed for staff inservice and no children were present during this visit. During course of investigation LPA conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that the RP provided some statements to the LPA that conflicted statements provided by facility staff. No children that were interviewed stated that they observed any incidents of staff being rough or that they were handled roughly by any staff. However, there is no evidence to prove that the incident did not occur. Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS. Unsubstantiated Estimated Days of Completion:
Aug 2023 Complaint Substantiated
Complaint · August 22, 2023
CCR 101216.3(a) · Type A
101216.3 Teacher-Child Ratio (a)There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. (1) The number of children in attendance shall not exceed licensed capacity (2) Whenever children are engaged in activities away from the center, no teacher shall be in charge of a group of more than 12 children. This requirement was not met as evidenced by: On at least one ocassion a teacher has been observed supervising more than 12 children alone. This poses an immediate risk to the health and safety of children in care.
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Details
- Phone
- (925) 825-4364
- Address
- 1507 Heather Drive, Concord, 94521
- License
- 073404969
We couldn’t find some information that may matter to your decision: openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, sick and biting policies, and who owns it. We can ask the program for you and copy you in.
Sources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked November 2026.
State record
The state’s licensing transparency data reports 3 complaint-related visit(s) to this facility, while 2 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=1, inconclusive=0, unsubstantiated=2, unfounded=CONFIDENTIAL, Type A citations=1, Type B citations=0. The state publishes no further detail for the difference.
From California CDSS Community Care Licensing’s published reports, last checked November 5, 2026.
Details
- Phone, Address, License ccld.dss.ca.gov
Medium means the middle half of Bay Area’s 439 licensed centers by state-licensed capacity: 31 to 75 children. Small is 8 to 30; large is 76 to 312.