Oakland · Licensed center
Smiles Day School
At a glance
- Large center, licensed for 85 children.
- Run by a nonprofit. A board oversees it, and there are no owners taking profit.
What the state has found
The state cited no rules at any of its 2 licensing inspections since September 2023.
See each inspection
Licensing inspections
- Feb 27, 2026Nothing cited
- Sep 19, 2023Nothing cited
The state cited no rules at any of this center's 2 inspections. Most Bay Area centers inspected twice had the same: 64% of 362.
How all 362 Bay Area centers inspected twice compare
Of the 362 Bay Area centers the state inspected twice, how many of those inspections cited a rule:
- None64%This center
- 1 of 232%
- Both4%
Read every record and the state’s reports
State record — California CDSS Community Care Licensing
- Last visit
- February 27, 2026
- On file
- 2 visits since September 2023 — both cited nothing · 3 complaint investigations
- Most serious
- Type B —
101223(a)(2) Personal Roghts (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement has not been met as evidenced by: Based on interviews and observations, the Licensee did not comply with the section cited above as center did not section cited above as center did not fulfill or meet day care child’s needs, which poses a potential risk to the health and safety of children in care.
· January 23, 2026
California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.
Jan 2026 Complaint Substantiated
Complaint · January 2, 2026
CCR 101223(a)(2) · Type B
101223(a)(2) Personal Roghts (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement has not been met as evidenced by: Based on interviews and observations, the Licensee did not comply with the section cited above as center did not section cited above as center did not fulfill or meet day care child’s needs, which poses a potential risk to the health and safety of children in care.
Aug 2024 Complaint 1 of 2 allegations substantiated
Complaint · August 14, 2024
California decided each allegation separately.
Substantiated
- Staff made inappropriate comments towards day care child
Unsubstantiated
- Staff are not meeting day care children's needs
Substantiated: the state found it more likely than not that it happened. Unsubstantiated: the state could not tell whether it happened.
CCR 101223(a)(1) · Type B
101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by: at least 2 staff were observed using a stern voice telling children to "stop crying" which is a potential risk to the health and safety of children in care.
ALLEGATION(S): Staff are not meeting day care children's needs INVESTIGATION FINDINGS: LPA D.C. met with center Director I.G. for a complaint investigation regarding the above allegation. Present were 9 staff and 51 children in care. It was alleged that staff are not meeting day care children's needs. During the course of the investigation, interviews and observations were conducted. Based on the investigative findings, there was no evidence to determine whether or not Staff are not meeting day care children's needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated at this time Notice of Site Visit provided must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Details
- Phone
- (510) 339-9660
- Address
- 5701 Thornhill Drive, Oakland, 94611
- License
- 010212422
We couldn’t find some information that may matter to your decision: openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies. We can ask the program for you and copy you in.
Sources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked November 2026.
State record
The state’s licensing transparency data reports 4 complaint-related visit(s) to this facility, while 3 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=2, inconclusive=0, unsubstantiated=1, unfounded=CONFIDENTIAL, Type A citations=0, Type B citations=2. The state publishes no further detail for the difference.
From California CDSS Community Care Licensing’s published reports, last checked November 5, 2026.
Details
- Phone, Address, License, Who runs it ccld.dss.ca.gov
Large means the biggest quarter of Bay Area’s 439 licensed centers by state-licensed capacity: 76 to 312 children. Small is 8 to 30; medium is 31 to 75.