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San Rafael · Licensed center

Redeemer Preschool and Day Care

At a glance

  • Medium center, licensed for 55 children.

What the state has found

The state cited rules at 1 of its 5 licensing inspections since October 2022.

See each inspection

Licensing inspections

  • Apr 22, 20262 citations
    • CCR 101229(a)(1)Type A
      • “101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. Based on the information obtained during the review, the center did not comply with the cited section above. It was determined that children were permitted to walk to the bathroom independently without direct adult supervision, and that this practice had been in place for an extended period. The absence of active supervision poses an immediate health and safety risk to children in care.”

        CCR 101229(a)(1)

    • CCR 101212(d)(1)(C)Type B
      • “101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. (1) Events reported shall include the following: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. Based on the interview and records review, the center did not comply with the cited section above. The review identified incidents of concern that had occurred at the facility but were not reported to the Licensing Department, even though they met mandatory reporting criteria. Additionally, it was confirmed that the center was aware of these incidents and did not submit the required notifications as outlined in reporting regulations. This lack of required reporting presents a potential risk to the health and safety of children in care.”

        CCR 101212(d)(1)(C)

  • Apr 25, 2025Nothing cited
  • Feb 27, 2024Nothing cited
  • May 19, 2023Nothing cited
  • Oct 12, 2022Nothing cited

The state cited rules at 1 of this center's 5 inspections. Bay Area centers inspected 5 times split about evenly: about a third had fewer, a third the same, and a third more (457 centers).

How all 457 Bay Area centers inspected 5 times compare

Of the 457 Bay Area centers the state inspected 5 times, how many of those inspections cited a rule:

  • None29%
  • 1 of 535%This center
  • 2 of 523%
  • 3 of 59%
  • 4 of 54%
  • All 5under 1%
Read every record and the state’s reports

State record — California CDSS Community Care Licensing

Last visit
April 22, 2026
On file
5 visits since October 2022 — 4 cited nothing · 4 complaint investigations
Most serious
Type A — 101223 Personal Rights(a)1)To be accorded dignity in his/her personal relationships with staff and other persons.This requirement was not met as evidenced by : Based on interviews it was found that the facility did not comply with the cited section above. It was determined children in care had been yelled at in an innapropriate manner by a staff member on several occasions. This poses an immediate risk to the health and safety of children in care. · April 22, 2026

California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.

Apr 2026 Licensing visit 2 findings

Licensing visit · April 22, 2026

CCR 101229(a)(1) · Type A

101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. Based on the information obtained during the review, the center did not comply with the cited section above. It was determined that children were permitted to walk to the bathroom independently without direct adult supervision, and that this practice had been in place for an extended period. The absence of active supervision poses an immediate health and safety risk to children in care.

CCR 101212(d)(1)(C) · Type B

101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. (1) Events reported shall include the following: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. Based on the interview and records review, the center did not comply with the cited section above. The review identified incidents of concern that had occurred at the facility but were not reported to the Licensing Department, even though they met mandatory reporting criteria. Additionally, it was confirmed that the center was aware of these incidents and did not submit the required notifications as outlined in reporting regulations. This lack of required reporting presents a potential risk to the health and safety of children in care.

State report

Mar 2026 Complaint Substantiated

Complaint · March 24, 2026

CCR 101223(a)(1) · Type A

101223 Personal Rights(a)1)To be accorded dignity in his/her personal relationships with staff and other persons.This requirement was not met as evidenced by : Based on interviews it was found that the facility did not comply with the cited section above. It was determined children in care had been yelled at in an innapropriate manner by a staff member on several occasions. This poses an immediate risk to the health and safety of children in care.

CCR 101223(a)(3) · Type A

101223 Personal Rights(a)(3).. The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to... This requirement was not evidenced by: Based on interviews it was found that the facility did not comply with the cited section above it was determined children in care had been handled in an innapropriate,unnecessary rough manner by a staff member on several occasions , which did not align with safe, supportive, or developmentally appropriate practices. This action posed an immediate health and safety risk to the children in care.

State report

Apr 2025 Licensing visit nothing cited
Feb 2024 Licensing visit nothing cited
Oct 2023 Complaint Unsubstantiated

Complaint · October 23, 2023

ALLEGATION(S): Staff yell at children in care. INVESTIGATION FINDINGS: On 11/1/2023, Licensing Program Analyst (LPA) H.L., made an unannounced complaint visit to the child daycare facility listed above. The LPA was granted entry by the Director, M.F. The LPA explained the purpose of the visit to Ms. F. All individuals listed on the facility’s roster have been granted permission to work or be present in a childcare facility. The LPA observed 8 staff members supervising 45 preschool aged children. The facility is operating within its capacity and in accordance with the required ratio of staff to children. All relevant information was gathered and analyzed during the LPA investigation, and all parties involved were contacted and interviewed. Based on information obtained from the LPA investigation, the allegation listed above, may have happened or are valid, there is not a preponderance of evidence to prove the violation did or did not occur, therefore, the above allegation is found to be unsubstantiated. ***See Page 2*** Unsubstantiated Estimated Days of Completion:

State report

May 2023 Licensing visit nothing cited
Oct 2022 Licensing visit nothing cited
Sep 2022 Complaint Unsubstantiated

Complaint · September 6, 2022

ALLEGATION(S): - Director does not have the required preschool director qualifications - Director does not spend a sufficient amount of time in the childcare - Childcare is operating over ratio INVESTIGATION FINDINGS: On September 13, 2022 at 10:05 AM, Licensing Program Analyst (LPA) C. conducted an initial complaint inspection. LPA met with site director, N.L. and office administrator K.M., and the purpose of the inspection was explained. Present in the facility is site director, 9 staff, and 48 children in care. During today's inspection, LPA toured facility and interviewed director and staff. LPA obtained Child Care Facility Roster, LIC 500 Personnel Report, Reporting Policy, a copy of submitted director's packet, and director's time card. LPA reviewed Director's file and director has a current director's permit on file. Director is new and office administrator states that she has mailed and faxed documents to name the new director to licensing office. Director has shown her time card which shows that she has been at the facility every day since she has taken the position. During LPA's tour of the school, LPA observed proper rations in every classroom. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated. Unsubstantiated Estimated Days of Completion:

State report

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Details

Phone
(415) 457-9500
Address
123 Knight Dr, San Rafael, 94901
License
213000279

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Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

All checked November 2026.

State record

The state’s licensing transparency data reports 3 complaint-related visit(s) to this facility, while 3 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=2, inconclusive=0, unsubstantiated=4, unfounded=CONFIDENTIAL, Type A citations=2, Type B citations=0. The state publishes no further detail for the difference.

From California CDSS Community Care Licensing’s published reports, last checked November 5, 2026.

Details

Medium means the middle half of Bay Area’s 439 licensed centers by state-licensed capacity: 31 to 75 children. Small is 8 to 30; large is 76 to 312.

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