Pleasanton · Licensed center
Primrose School of Pleasanton
At a glance
- Medium center, licensed for 35 children.
- Run by a for-profit business, which holds the license.
What the state has found
The state cited rules at 2 of its 9 licensing inspections since March 2022.
See each inspection
Licensing inspections
- Oct 20, 2026Nothing cited
- Mar 12, 2025Nothing cited
Aug 7, 20241 citation
CCR 101439.1(f)Type B
“101439.1 Infant Care Center Sleeping Equipment (f) Cribs shall be free from all loose articles and objects, including blankets and pillows. LPA B. noticed during the health and safety tour, that a blanket was in an infant's crib while sleep. Which poses a potential health, safety or personal rights risk to persons in care.”
CCR 101439.1(f)
- Mar 18, 2024Nothing cited
- Feb 12, 2024Nothing cited
- Nov 3, 2023Nothing cited
May 24, 20232 citations
CCR 101170(e)(1)Type A
“101170 - Criminal Record Clearance: (e) All individuals subject to a criminal record review shall prior to working, residing, or volunteering in a licensed facility; (1) Obtain a criminal record clearance or a criminal record exemption as required by the Department. This requirement was not met as evidenced by: LPAs observed four staff members present to have no eligible clearance which is an immediate health, safety, and personal rights risk to children in care.”
CCR 101170(e)(1)
CCR 101416.5(b)(1)(A)Type B
“101416.5 Staff-Infant Ratio: (b) there shall be a ratio of one teacher for every four infants in attendance. (1) An aide may be substituted for a teacher when all of the following is met. (A) There is a fully qualified teacher directly supervising no more than 12 infants. This requirement was not met as evidenced by: LPAs observed 14 infants in the care of one fully qualified teacher and two aides which poses a potential risk to the health, safety, and personal rights to children in care.”
CCR 101416.5(b)(1)(A)
- Dec 14, 2022Nothing cited
- Mar 2, 2022Nothing cited
The state cited rules at 2 of this center's 9 inspections. Most Bay Area centers inspected 9 times had more: 54% of 48 had rules cited at 3 or more.
How all 48 Bay Area centers inspected 9 times compare
Of the 48 Bay Area centers the state inspected 9 times, how many of those inspections cited a rule:
- None2%
- 1 of 923%
- 2 of 921%This center
- 3 of 923%
- 4 of 913%
- 5 of 915%
- 6 of 92%
- 7 of 92%
Read every record and the state’s reports
State record — California CDSS Community Care Licensing
- Last visit
- October 20, 2026
- On file
- 9 visits since March 2022 — 7 cited nothing · 3 complaint investigations
- Most serious
- Type A —
101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature... This requirement was not met as evidenced by: Staff inappropriately handled a child while in care. This poses a potential risk to the health and safety of the children in care.
· June 15, 2023
California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.
Aug 2024 Licensing visit 1 finding
Licensing visit · August 7, 2024
CCR 101439.1(f) · Type B
101439.1 Infant Care Center Sleeping Equipment (f) Cribs shall be free from all loose articles and objects, including blankets and pillows. LPA B. noticed during the health and safety tour, that a blanket was in an infant's crib while sleep. Which poses a potential health, safety or personal rights risk to persons in care.
May 2023 Licensing visit 2 findings
Licensing visit · May 24, 2023
CCR 101416.5(b)(1)(A) · Type B
101416.5 Staff-Infant Ratio: (b) there shall be a ratio of one teacher for every four infants in attendance. (1) An aide may be substituted for a teacher when all of the following is met. (A) There is a fully qualified teacher directly supervising no more than 12 infants. This requirement was not met as evidenced by: LPAs observed 14 infants in the care of one fully qualified teacher and two aides which poses a potential risk to the health, safety, and personal rights to children in care.
CCR 101170(e)(1) · Type A
101170 - Criminal Record Clearance: (e) All individuals subject to a criminal record review shall prior to working, residing, or volunteering in a licensed facility; (1) Obtain a criminal record clearance or a criminal record exemption as required by the Department. This requirement was not met as evidenced by: LPAs observed four staff members present to have no eligible clearance which is an immediate health, safety, and personal rights risk to children in care.
Apr 2023 Complaint Substantiated
Complaint · April 26, 2023
CCR 101229(a)(1) · Type A
101429(a)(1) Responsibility for Providing Care and Supervision for Infants (a) In addition to Section 101229, the following shall apply(1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. This requirement was not met as evidenced by: Based on interviews, it was stated they are not providing 100% visual supervison at all times to children in care which poses an immediate health and safety risk to children in care.
CCR 101416.5(b)(1)(a) · Type A
101616.5 Teacher-Child Ratios There shall be a ratio of one teacher to every three infants in attendance. (1) An aide as specified in Section 101216.2 may be substituted for a teacher when all of the following criteria are met: (A) A fully qualified teacher as specified in Sections 101616.2(a) and (c) is directly caring for and supervising no more than three infants; and has overall responsibility for supervising a total of no more than 12 infants, with the assistance of three aides as specified in Section 101616.5(b)(1)(B). This requirement is not met as LPA obsevered and files reviewed that staff was not quaified. Therefore this poses a potential health and safety risk to children in care.
Apr 2023 Complaint 3 of 6 allegations substantiated
Complaint · April 20, 2023
California decided each allegation separately.
Substantiated
- Physical Plant -Staff do not ensure changing tables are maintained in good condition
- Personal Rights - Staff handle day care children in a rough manner.
- Personal Rights-Staff yell at day care children
Unsubstantiated
- Personal Rights -
- Staff are under the influence of marijuana while providing care and supervision to day care children
- Staff are sleeping while children in care are awake
Substantiated: the state found it more likely than not that it happened. Unsubstantiated: the state could not tell whether it happened.
CCR 101438.1(4)(a) · Type A
101438.1(4)(a) When infants are in care, the diaper-changing area, where residue is splashed, shall be washed and disinfected after each diaper change. (a) The immediate floor and wall areas shall also be kept clean. Base on observation of the current condition of the diaper changing area,the facility did not ensure this area was clean, which poses an immediate risk to the health and safety to children in care. This is an potential risk to the Health and Safety or personal rights to persons in care.
CCR 101238(a)(1) · Type A
101238(a)(1) Building & Grounds. The child care center shall be clean, safe, sanitary & in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1)The licensee shall take measures to keep the center free of flies, other insects, and rodents. Base on observation of the current condition of the diaper changing station this standard was was not met. This is an potential risk to the Health and Safety or personal rights to persons in care.
CCR 101223(a)(3) · Type A
101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature... This requirement was not met as evidenced by: Staff inappropriately handled a child while in care. This poses a potential risk to the health and safety of the children in care.
CCR 101223(a)(3) · Type B
101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature... This requirement was not met as evidenced by: Staff yell at day care children. This poses a potential risk to the health and safety of the children in care.
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Details
- Phone
- (925) 600-7745
- Address
- 7110 Koll Center Parkway, Pleasanton, 94566
- License
- 013421389
We couldn’t find some information that may matter to your decision: openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies. We can ask the program for you and copy you in.
Sources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked November 2026.
State record
The state’s licensing transparency data reports 8 complaint-related visit(s) to this facility, while 3 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=5, inconclusive=0, unsubstantiated=2, unfounded=CONFIDENTIAL, Type A citations=5, Type B citations=1. The state publishes no further detail for the difference.
From California CDSS Community Care Licensing’s published reports, last checked November 5, 2026.
Details
- Phone, Address, License, Who runs it ccld.dss.ca.gov
Medium means the middle half of Bay Area’s 439 licensed centers by state-licensed capacity: 31 to 75 children. Small is 8 to 30; large is 76 to 312.