Primrose School of Pleasanton

ALLEGATION(S): Other - Staff do not follow sign in and sign out procedures. INVESTIGATION FINDINGS: On September 2, 2026, at 8:45 AM, Licensing Program Analyst (LPA) R.M. met with Site Director, F.B. to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the facility roster. Present for the inspection was the director, assistant director, 14 teachers, 2 staff members, and 71 children in care (25 infants and 46 preschool age). Based on interviews, observations, and a review of records, there is insufficient evidence to support the allegation that staff did not follow sign in and sign out procedures. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove whether the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview conducted and report was reviewed with Site Director, F.B. Unsubstantiated Estimated Days of Completion:

CCR 101223(a)(2) · Type B

101223(a)(2) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations...to meet his/her needs. This requirement was not met as evidenced by: Based on interviews and record review, the facility failed to prevent numerous biting incidents, which is an immediate health and safety or personal rights risk to children in care.

CCR 101223(a)(3) · Type B

101223(a)(3)Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment infliction of pain, humiliation, intimidation...or other actions of a punitive nature including but not limited to: interference with functions of daily living including... sleeping... aids to physical functioning. This requirement was not met as evidence by: Based on interviews and record review the facility stated that there was an incident occurred on 08/26/2024 where teacher/staff acknowledged that teacher "patted on the bottom a child a bit too hard" which poses a potential risk to the health and safety to children in care.

CCR 101227(a)(1)(1) · Type B

Food Services 101227(a)(1)(1) In child care centers providing meals to children, the following shall apply: (1) All food shall be safe and of the quality and in the quantity necessary to meet the needs of the children…The minimum amount of food components to be served as breakfast/snacks. This requirement was not met as evidenced by interview/observation: Children have not been served during morning breakfast/snack two variety items from at least two (2) food groups, the minimum quantity has not been provided. This poses a potential health risk to the Health and Safety to children in care.

ALLEGATION(S): Staff hit daycare children. Staff handles children in a rough manner. Staff used inappropriate language in the presence of daycare children. INVESTIGATION FINDINGS: On 03/18/2024 at 10:00am, Licensing Program Analysts (LPA) C.U. & L.D. conducted an unannounced visit for the purpose of investigating a complaint regarding the above allegation of a personal rights violation and met with facility representative, F.B. Also present at the time of today’s inspection are 12 staff and 87 children. This agency has investigated the complaint alleging that staff hit daycare children. LPA U. obtained relevant documents, conducted interviews, and made observations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Report was reviewed and a notice of site visit was given and must remain posted for 30 days. Exit interview was conducted with facility representative, F.B. Unsubstantiated Estimated Days of Completion: On 03/18/2024 at 10:00am, Licensing Program Analysts (LPA) C.U. & L.D. conducted an unannounced visit for the purpose of investigating a complaint regarding the above allegation of a personal rights violation and met with facility representative, F.B. Also present at the time of today’s inspection are 12 staff and 87 children. This agency has investigated the complaint alleging that staff handles children in a rough manner. LPA U. obtained relevant documents, conducted interviews, and made observations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Report was reviewed and a notice of site visit was given and must remain posted for 30 days. Exit interview was conducted with facility representative, F.B. Unsubstantiated Estimated Days of Completion: On 03/18/2024 at 10:00am, Licensing Program Analysts (LPA) C.U. & L.D. conducted an unannounced visit for the purpose of investigating a complaint regarding the above allegation of a personal rights violation and met with facility representative, F.B. Also present at the time of today’s inspection are 12 staff and 87 children. This agency has investigated the complaint alleging that staff used inappropriate language in the presence of daycare children. LPA U. obtained relevant documents, conducted interviews, and made observations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Report was reviewed and a notice of site visit was given and must remain posted for 30 days. Exit interview was conducted with facility representative, F.B. Unsubstantiated Estimated Days of Completion:

CCR 101212(d) · Type B

101212 (d) Reporting Requirements -Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be ...seven days following the occurrence of such event. This requirement was not met as evidenced by: Director did not contact DSS via telephone to report incident that occured. This poses a potential safety & health risk to children in care.

CCR 101229(a)(1) · Type A

Title 22, Division 12, Chapter 1, Section 101229(a)(1) No child(ren) shall be left without the supervision of a teacher at any time. Supervision shall include visual supervision. This regulation is not met as evidenced by: The facility did not ensure proper supervision resulting in a child leaving the classroom unattend which poses a potential health, safety, or personal rights risk to children in care.

CCR 101170(e)(1) · Type A

101170 - Criminal Record Clearance: (e) All individuals subject to a criminal record review shall prior to working, residing, or volunteering in a licensed facility; (1) Obtain a criminal record clearance or a criminal record exemption as required by the Department. This requirement was not met as evidenced by: LPAs observed a former staff did not have eligible clearance which is an immediate health, safety, and personal rights risk to children in care.

CCR101212(d)(1)(c) · Type B

101212(d)(1)(c)Events reported shall include the following: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. This requirement was not met as evidenced by: LPAs was informed by director that an incident was not report to child's parent(s) and Department of Social Services, which is an immediate health, safety, and personal rights risk to children in care.

CCR 101216.3(a) · Type B

(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance... During the course of the investigation, LPA observed the facility was out of ratio. This poses a potential risk to the health and safety of the children in care.

CCR 101216.2(e) · Type B

101216.2 Teacher Aide Qualifications & Duties: (e) An aide shall work only under the direct supervision of a teacher. This requirement was not met as evidence by: LPAs observed two aides to be in a classroom of 23 preschool children without the direct supervision of a fully qualified teacher which poses a potential risk to the health, safety, and personal rights to children in care.

CCR 101170(e)(1) · Type A

101170 - Criminal Record Clearance: (e) All individuals subject to a criminal record review shall prior to working, residing, or volunteering in a licensed facility; (1) Obtain a criminal record clearance or a criminal record exemption as required by the Department. This requirement was not met as evidenced by: LPAs observed one staff present to have no eligible clearance which is an immediate health, safety, and personal rights risk to children in care.

CCR 101170(e)(1) · Type A

101170(e)(2) Criminal Record Clearance. Prior to working or volunteering in a licensed child care facility, all individuals subject to a criminal record review shall request a transfer of a criminal record clearance from another facility or Trustline. AN IMMEDIATE CIVIL PENALTY OF $500 per staff IS ASSESSED TODAY BECAUSE STAFF MEMBERS S1, S2, S3, S4 CRIMINAL RECORD CLEARANCE IS NOT COMPLETE and NOT ASSOCIATED TO THIS FACILITY. AN LIC 421BG WAS GIVEN TO DIRECTOR.

CCR 101216(g)(1) · Type B

(g) All personnel...shall be in good health...(1)... good physical health shall be verified by a health screening, including a test for tuberculosis, performed by or under the supervision of a physician not more than one year prior to or seven days after employment or licensure. This requirement was not met as evidenced by: staff did not have a Health Screening Report on file, were missing proof of tuberculosis test. This poses a potential risk to the health and safety of the children in care.

CCR1596.7995(g)(1) · Type B

(a)(1) Commencing September 1, 2016, a person shall not be employed or volunteer at a day care center if he or she has not been immunized against influenza, pertussis, and measles... This requirement was not met as evidenced by: Staff is missing immunization record for MMR and TB. This poses a potential risk to the health and safety of the children in care.

CCR 101217(D) · Type B

101217(d) All personnel records shall be maintained at the child care center and shall be available to the licensing agency for review. This requirement was not met as evidenced by: SIx (6) staff files were not available for LPA to review. This poses a potential risk to the health and safety of the children in care.

ALLEGATION(S): Neglect/Lack of supervising INVESTIGATION FINDINGS: At approximately 09:15 AM, Licensing Program Analyst (LPA) L.D.B. met with Director N.C. to deliver findings for a complaint that was received against the facility alleging "staff not supervising daycare children resulting in wood chips in their mouth". During LPA's visits at the facility was inspected. Present during today's visit were eighty (80) pre-school age children and twelve (12) staff. LPA obtained the personnel and children's roster. During the course of LPA's investigation interviews were conducted, LPA toured the facility and obtained facility documents and conducted file reviews. LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given must remain posted for 30 days. Appeal Rights provided. Exit interview conducted and report was reviewed with Director, N.C. Unsubstantiated Estimated Days of Completion:

CCR 101223(a)(3) · Type A

101223 (a) (3)Personal Rights(a)The licensee shall ensure that each child is accorded the following personal rights(3)To be free from corporal or unusual punishment, infliction of pain, humiliation...mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by: Staff inappropriately handled a child while in care. This poses a potential risk to the health and safety of the children in care.