Primrose School of Evergreen

ALLEGATION(S): Personal Rights- Staff spoke inappropriately to children in care Personal RIghts- Staff yell at children in care INVESTIGATION FINDINGS: Licensing Program Analyst (LPA), F.R. conducted an unannounced complaint visit to deliver investigation findings for the above allegations. LPA met with Assistant Director, A.Y. and Director, G.N. and explained the purpose of today's visit. During today's inspection, LPA toured the facility and observed ratios. During the course of this investigation, LPA interviewed owner, staff including director and assistant director, children and parents and reviewed relevant records. Based on staff interviews, staff stated that they have not observed any staff raising their voices or yelling at children, being aggressive or rude in their interactions or speaking inappropriately to children. They stated, based on their observations, that staff responses toward children are age appropriate. Continued on Page 2 Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Personal Rights - Staff hit day-care children. Personal Rights - Staff yells at children in care. INVESTIGATION FINDINGS: On 12/05/2024 at 8:45am, Licensing Program Analysts (LPAs), F.R. and P.S.G. conducted an unannounced complaint visit to deliver investigation findings for the above allegations. LPAs met with Director, G.N. and explained the purpose of today's visit. During today's inspection, LPAs toured the facility and observed ratios. LPAs observed a total of 59 children and 14 teachers in the 7 classrooms toured. During the course of this investigation, LPA interviewed owner, staff including director, children and parents and reviewed relevant records. Based on staff interviews, staff stated that they have not observed any staff yell or hurt children or show any behaviors toward children that are of concern. Continued on Page 2 Unsubstantiated Estimated Days of Completion:

CCR 101216.1(c)(1) · Type B

Teacher Qualifications and Duties- a teacher shall have one of the following: 1)Twelve post-secondary semester or equivalent quarter units in early childhood education...and at least six months of work experience in a licensed... child care program. This requirement is not met as evidenced by: Based on interviewes with staff T1 to T4 they confirmed that they are counted in ratio as fully qualified teachers. This poses an immediate risk to the health, safety and personal rights of children in care. Teacher- Child Ratio- There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance.... This requirement is not met as evidenced by: Based on interviews and record reviews LPM and LPA learned that some staff do not meet the minimum requirements for qualifications or experience which places the classroom out of ratio.This poses an immediate risk to the health, safety and personal rights of children in care.

HSC 1596.955(3) · Type A

A ratio of six children to each teacher is maintained for all children in attendance at the toddler program. An aide who is participating in on-the-job training may be substituted for a teacher when directly supervised by a fully qualified teacher. This requirement is not met as evidenced by: Based on interviews and record reviews LPM and LPA learned that some staff do not meet the minimum requirements for qualifications or experience which places the classroom out of ratio.This poses an immediate risk to the health, safety and personal rights of children in care.

ALLEGATION(S): Staff handles daycare children in a rough manner Staff yells at daycare children INVESTIGATION FINDINGS: Licensing Program Analyst (LPA), F.R. conducted an unannounced complaint visit to deliver investigation findings for the above allegations. LPA met with Director, G.N. and Owner, M.P., and explained the purpose of today's visit. LPA conducted a facility walk through and observed a total of 98 children and 17 teachers within the classrooms and outdoor play areas toured at the facility. On July 13, 2023, the department received a complaint alleging that staff handles daycare children in a rough manner and staff yells at daycare children. On July 19, 2023, Licensing Program Manager (LPM), G.K. and LPA conducted an unannounced initial visit and interviewed 14 staff. LPA reviewed staff schedules, trainings, experience, and qualifications, obtained copies of relevant records and made facility observations in relation to the above allegations. Based on interviews, 14 out of 14 staff stated that they have not observed staff yelling at children or handling children in a rough manner. Continued on Page 2 Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff yells at day care children Staff is under the influence of marijuana Staff pinched day care child Staff use inappropriate discipline INVESTIGATION FINDINGS: Licensing Program Analyst's (LPAs) E.B. and T.T. conducted an unannounced follow up complaint investigation and met with Owner, M.P. The purpose of today's follow up complaint investigation is to deliver findings. The investigation of the complaint allegations listed in this complaint were conducted by LPA D.M. Based on the available evidence, including observations of the Facility, documents reviewed, and interviews completed for the complaint investigation, it is concluded that although the allegations noted on this complaint may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are UNSUBSTANTIATED. A NOTICE OF SITE VISIT WAS ISSUED, POSTED NEAR THE ENTRANCE TO THE FACILITY, AND MUST REMAIN POSTED FOR 30 DAYS. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Teachers yell at the day care children. Teachers do not allow children to get up from nap to go to the bathroom. Children are forced to sleep during naptime. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) M.M. conducted an unannounced complaint investigation and met with S.C., director. Purpose of today's inspection: Deliver investigation findings. The investigation of the above allegations was conducted by Community Care Licensing Division (CCLD) investigator B.W. Based on interviews, record reviews, and evidence gathered during the investigation process, it is concluded that although the allegations noted on this complaint may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are thus UNSUBSTANTIATED. A NOTICE OF SITE VISIT WAS ISSUED, POSTED NEAR THE ENTRANCE TO THE FACILITY, AND MUST REMAIN POSTED FOR 30 DAYS. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff inappropriately touched child in care Staff hit child in care Staff spoke inappropriately to children in care Staff forced child to nap Staff did not allow child to use the restroom INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) M.M. conducted an unannounced complaint investigation and met with S.C., director. Purpose of today's inspection: Deliver investigation findings. The investigation of the above allegations was conducted by Community Care Licensing Division (CCLD) investigator B.W. Based on interviews, record reviews, and evidence gathered during the investigation process, it is concluded that although the allegations noted on this complaint may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are thus UNSUBSTANTIATED. A NOTICE OF SITE VISIT WAS ISSUED, POSTED NEAR THE ENTRANCE TO THE FACILITY, AND MUST REMAIN POSTED FOR 30 DAYS. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Day care child sustained unexplained injuries while in care. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) M.M. conducted an unannounced complaint investigation and met with S.C., director. Purpose of today's inspection: Deliver investigation findings. The investigation of the above allegation was conducted by Community Care Licensing Division (CCLD) investigator B.W. Based on interviews, record reviews, and evidence gathered during the investigation process, it is concluded that although the allegation noted on this complaint may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The allegation is thus UNSUBSTANTIATED. A NOTICE OF SITE VISIT WAS ISSUED, POSTED NEAR THE ENTRANCE TO THE FACILITY, AND MUST REMAIN POSTED FOR 30 DAYS. Unsubstantiated Estimated Days of Completion: