Primrose School of Danville

ALLEGATION(S): Staff are operating out of ratio Unqualified staff are providing care and supervision to children Staff handle children in a rough manner Staff yell at daycare children INVESTIGATION FINDINGS: On 8/12/2026 at 11:45am Licensing Program Analyst (LPA) M.P. conducted an unannounced facility visit to deliver findings for a complaint that was received for the allegations listed above. Present during LPAs visit were five (5) toddlers and thirty-eight (38) preschool age children for a total of forty-three (43) children. There were five (5) additional staff present as well. The facility operates in six (6) classrooms, with four (4) currently in use (Toddlers, EP2, Preschool and Transitional Kindergarten). The facility operates from 7:00am - 6:00pm, Monday - Friday and holds an infant license as well (073409580). Through the investigation documents were collected, interviews were conducted and files were reviewed. Due to conflicting information received during the investigation LPA determined although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days.Exit interview conducted and report was reviewed with facility staff. Unsubstantiated Estimated Days of Completion:

CCR 101223(a)(2) · Type B

101223(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations... This requirement was met as evidence by: based on interviews it was found that a previous child in care was sent home in soiled clothing along with other incident of chidren being sent home with soiled diapers. This poses a potential risk to the health and safety of children in care.

ALLEGATION(S): Ratio - Staff are operating out of ratio Qualifications - Unqualified staff are providing care and supervision INVESTIGATION FINDINGS: On 3/11/2026 Licensing Program Analyst (LPA) M.P. conducted an unannounced facility visit to deliver findings for a complaint that was received for the allegations listed above. Present during LPAs visit were seven (7) toddlers and thirty-seven (37) preschool age children for a total of forty-four (44) children. There were five (5) additional staff present as well. The facility operates in six (6) classrooms, with four (4) currently in use (Toddlers, EP2, Preschool and Transitional Kindergarten). The facility operates from 7:00am - 6:00pm, Monday - Friday and holds an infant license as well (073409580). It was alleged that staff are operating out of ratio and unqualified staff were providing care and supervision. Through the investigation documents were collected, interviews were conducted and files were reviewed. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Personal Rights - Childen left in soiled diapers resulting in diaper rashes INVESTIGATION FINDINGS: On 12/29/2025 at 10:26am Licensing Program Analyst (LPA) M.P. met with director S.G. to deliver findings for a complaint that was received alleging children are/were left in soiled diapers resulting in diaper rashes. Present during LPAs visit were three (3) toddlers, nineteen (19) preschool age children and four (4) additional staff. Through the investigation interviews were conducted, documents were collected and files were reviewed. There have been instances of children sustaining diaper rashes but there is not a preponderance of evidence to determine if they were all due to the children in care being left in soiled diapers. LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with director S.G. Unsubstantiated Estimated Days of Completion:

CCR 101216.4(a)(1) · Type B

(a) Licensees serving preschool-age children may create a special program component for children who are between 18 months and 36 months...(1)...no child in the toddler program shall be placed in the preschool program before the age of 30 months without written permission from the child's authorized representative. This requirement was not met as evidenced by: through interview and record review it found that the facility was/is comingling the toddlers enrolled in the toddler option with the preschool children, which poses a potential risk to the health & safety of the children in care.

HSC 1596.885(c) · Type B

1596.885(c) The department may... suspend or revoke any license...issued under this act upon any of the following grounds and in the manner provided in this act: (c) Conduct which is inimical to the health, morals, welfare, or safety of either an individual in or receiving services from the facility...This requirement was not met as evidenced by: Owners were not truthful to the Department and child's family about Deputy's instructions which poses a potential risk to the health, safety and/or personal rights of children in care.

CCR101212(d)(1)(B) · Type B

101212(d)(1)(B) Upon the occurrence...a report shall be made to the Department by telephone or fax within the Department's next working day...In addition, a written report containing the information ...shall be submitted to the Department within seven days following the occurrence of such event. (1) Events reported shall include the following: This requirement was not met as evidenced by: the Department was not notified of a child sustaining a concussion while in care in February 2025 which poses a potential risk to the health, safety and/or personal rights of children in care.

CCR 101212(d)(1)(C)(f) · Type B

101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.(1) Events reported shall include the following:(C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. (f)The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. This requirement is not met as evidenced by: Based on observations, interviews, and record reviews, the Licensee did not comply with the section cited above, as an incident that occurred at the facility in March 2025 was not reported to the Department nor to the families involved, as required by the rehualtions. This poses a potential risk to the health, safety, and personal rights of the children in care.

ALLEGATION(S): Staff mishandled a daycare child while in care Staff behavior poses as a risk to the daycare children Staff threatens the daycare children while in care INVESTIGATION FINDINGS: On 9/8/2025 at 9:05am Licensing Program Analyst (LPA) M.P. met with facility owners to deliver findings for a complaint that was received alleging staff mishandled a daycare child while in care. Present during LPAs visit were twenty-two (22) preschool age children, twelve (12) toddlers, and ten (10) additional staff. The facility operates from 7:00am – 6:00pm, Monday – Friday. Based on interviews, records reviews, and documents obtained during the investigation, LPA was unable to determine if the allegation occurred or if it violated children's personal rights. LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with owners. Unsubstantiated Estimated Days of Completion: On 9/8/2025 at 9:05am Licensing Program Analyst (LPA) M.P. met with facility owners to deliver findings for a complaint that was received alleging staff behavior poses as a risk to the daycare children. Present during LPAs visit were twenty-two (22) preschool age children, twelve (12) toddlers, and ten (10) additional staff. The facility operates from 7:00am – 6:00pm, Monday – Friday. Based on interviews, records reviews, and documents obtained during the investigation, LPA was unable to determine if the allegation occurred or if it violated children's personal rights. LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with owners. Unsubstantiated Estimated Days of Completion: On 9/8/2025 at 9:05am Licensing Program Analyst (LPA) M.P. met with facility owners to deliver findings for a complaint that was received alleging staff threatens daycare children while in care. Present during LPAs visit were twenty-two (22) preschool age children, twelve (12) toddlers, and ten (10) additional staff. The facility operates from 7:00am – 6:00pm, Monday – Friday. Based on interviews, records reviews, and documents obtained during the investigation, LPA was unable to determine if the allegation occurred, did not occur, or if it violated children's personal rights. LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with owners. Unsubstantiated Estimated Days of Completion:

CCR 101170(e)(2) · Type B

101170(e)(2) Criminal Record Clearance that all individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility to request a transfer of a criminal record clearance as specified in Section 101170(f)……….. This requirement is not met as evidenced by, based on the LPA's record review at 11:55 am, LPA confirmed that S1 was not associated to the Facility’s Guardian Roster. K. stated that he will associate S1 using Guardian Portal. This poses a potential risk to the health, safety or personal rights to children in care.

ALLEGATION(S): -Staff yell at children INVESTIGATION FINDINGS: Licensing Program Analysts (LPAs) J.S. and K.M. arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee K.R. and explained the purpose of the inspection. Present during today's visit were the licensee, director and eight (8) staff members supervising 44 children ( 7 toddlers and 37 preschool-aged). During the course of the investigation, interviews indicated that staff have not witnessed any conduct such as yelling at children or violating their personal rights. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, K.R. Unsubstantiated Estimated Days of Completion:

CCR 101216.1(g) · Type B

101216.1 (g) Teacher Qualifications and Duties - A photocopy of the teacher's Child Development Permit as specified in (c)(3) above, or a photocopy of the teacher's transcript(s) documenting successful completion of required course work, shall be maintained at the center..... This requirement is not met as evidenced by, based on the LPA's record review at at 9am, S1 and S7 teacher’s transcripts documenting successful completion of required course work, was not maintained at the center. At 12pm, S1 and S7 had to retrieve the documentation, outside of the facility records, and provided copies to LPA for review at 2 pm. This poses a potential risk to the health, safety or personal rights to children in care.

CCR 101238(a) · Type B

101238 (a) Buildings and Grounds - The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors...... This requirement is not met as evidenced by, based on the LPA's observation, during this visit, at 9:59 am, LPA conducted a health and safety inspection with the Licensee K.R., on Room 4 preshcool bathroom, the 2 toilets appeared to be not being flushed, the water sitting in the toilet bowl appeared to still have urine in it. This poses a potential risk to the health, safety or personal rights to children in care.

Under Appeal

CCR 101216.3(a) · Type B

101216.3 (a) Teacher-Child Ratio - here shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance..... This requirement is not met as evidenced by, based on the LPA's observation, during this visit, at 9:55 am, on Room 4, LPA observed S1 with 10 preschool children. LPA reviewed S1's record, and S1 only qualifies as a Teacher Aide. At 10: 01 am, S5 came in the room to supervise the children, however, S5 is also a Teacher Aide. This poses a potential risk to the health, safety or personal rights to children in care.

Under Appeal

ALLEGATION(S): 1. Personal Rights - Staff does not safeguard day care children's personal items. INVESTIGATION FINDINGS: On 05/02/2025 at 11:30 am, Licensing Program Analyst (LPA) M.E. conducted a complaint investigation. LPA met with the Licensee K.R. and explained the nature of the visit. Present on this facility were 10 Staff and 56 preschool children. The facility operates from Monday to Friday, 7am to 6pm. Reporting Party (RP) alleged that above allegation. During the investigation, LPA conducted a physical plant inspection and conducted interviews, record reviews and observation. Based on the interviews and information obtained throughout the investigation, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted with the Licensee K.R. Unsubstantiated Estimated Days of Completion: 90

ALLEGATION(S): -Staff do not provide adequate supervision to prevent biting -Staff do not inform an authorized person when a child sustains a minor injury. INVESTIGATION FINDINGS: Licensing Program Analysts (LPAs) J.S. and K.M. arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee K.R. and explained the purpose of the inspection. Present during today's visit were the licensee, director and eight (8) staff members supervising 44 children ( 7 toddlers and 37 preschool-aged). Based on interviews and record reviews, LPAs determined that while multiple biting incidents were documented, there is no concrete evidence to substantiate that these incidents resulted from a lack of care and supervision. The record review also indicated that the facility has a biting and behavior policy in place to ensure the health and safety of children in care. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, K.R. Unsubstantiated Estimated Days of Completion: Licensing Program Analysts (LPAs) J.S. and K.M. arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee K.R. and explained the purpose of the inspection. Present during today's visit were the licensee, director and eight (8) staff members supervising 44 children ( 7 toddlers and 37 preschool-aged). During the course of the investigation, interviews with parents and staff revealed that the facility utilizes “ProCare app” to communicate updates/incidents regarding their children, and the incident reports are provided to parents at the end of the day for acknowledgment of receipt. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, K.R. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): -Unqualified staff are supervising children in care Staff do not provide drinking water for outside activity -Staff do not provide adequate walking space between cots for napping INVESTIGATION FINDINGS: Licensing Program Analysts (LPAs) J.S. and K.M. arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee K.R. and explained the purpose of the inspection. Present during today's visit were the licensee, director and eight (8) staff members supervising 44 children ( 7 toddlers and 37 preschool-aged). Based on the review of records there was no documentation that supports the individual in question lacks the required coursework to meet the qualifications of a fully qualified teacher. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, K.R. Unsubstantiated Estimated Days of Completion: Licensing Program Analysts (LPAs) J.S. and K.M. arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee K.R. and explained the purpose of the inspection. Present during today's visit were the licensee, director and eight (8) staff members supervising 44 children ( 7 toddlers and 37 preschool-aged). Based on interviews and observations, the facility indicated that during outdoor play when children request water the staff uses walkie-talkies to request water to be brought to the outdoor area, or staff escort children indoors to access water. There is not a preponderance of evidence to prove the alleged violation did or did not occur, meaning the allegation may have happened or is valid. Therefore, the allegation is deemed UNSUBSTANTIATED. Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, K.R. Unsubstantiated Estimated Days of Completion: Licensing Program Analysts (LPAs) J.S. and K.M. arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee K.R. and explained the purpose of the inspection. Present during today's visit were the licensee, director and eight (8) staff members supervising 44 children ( 7 toddlers and 37 preschool-aged). Based on the observations, the Licensing Program Analysts (LPAs) determined that the cots placed in each classroom during naptime provide sufficient space for children to walk through safely. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, K.R. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): -Staff grabbed child and lifted the child off the ground. INVESTIGATION FINDINGS: Licensing Program Analysts (LPAs) J.S. and K.M. arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee K.R. and explained the purpose of the inspection. Present during today's visit were the licensee, director and eight (8) staff members supervising 44 children ( 7 toddlers and 37 preschool-aged). Based on interviews, records reviews, and documentation obtained during the course of the investigation, the Licensing Program Analysts (LPAs) were unable to determine if the alleged incident occurred or that it constituted a violation of children's personal rights. There is not a preponderance of evidence to prove the alleged violation did or did not occur, meaning the allegations may have happened or are valid. Therefore, the allegations are deemed UNSUBSTANTIATED. Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, K.R. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff are not meeting children's toileting needs INVESTIGATION FINDINGS: LPAs A.H. and D.C. made an unannounced visit and met with licensee K.R. for the purpose of delivering the findings of the complaint allegations. Director S.O. arrived later. Present for the visit were 9 staff and 41 preschool children in care. During the course of the investigation, interviews were conducted. It was alleged that staff are not meeting children's toileting needs. Interviews conducted revealed conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated at this time. Exit interview conducted with Director S.O. A Notice of Site visit was provided and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

CCR 101216.1(a)(b)(c) · Type B

(a) In addition to Section 101216, the following shall apply: (b) Prior to employment, a teacher shall meet the requirements of (b)(1) or (b)(2) below: (1) A teacher shall have completed, with passing grades, at least six postsecondary semester or equivalent quarter units of the education requirement specified in (c)(1) below, or shall have obtained a Child Development Assistance Permit issued by the California Commission on Teacher C. Based upon interview and record review the facility was observed to have atleast 1 unqualified persons caring or supervising children which poses a potential health risks to children in care.