Public records from California CDSS Community Care Licensing, shown in full.
ALLEGATION(S): Staff do not take adequate measures to prevent outbreaks in the facility Staff are not providing adequate food service to day care children Facility has pests Facility is malodorous Staff are not adequately cleaning the restrooms Facility not posting the notice of site visit in an accessible area to parents INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) Mel Matos conducted an unannounced follow-up complaint investigation and met with Thuong Le, Director. Purpose of today's follow up complaint investigation: deliver investigation findings. Based on interviews, record reviews, observations, and evidence gathered during the investigation process, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegations are UNSUBSTANTIATED. Exit interview conducted and report was reviewed with the Director, Thuong Le. No deficiencies issued. A notice of site visit was given and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:
Respsonsibility for Providing Care & Supervision: No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by: staff did leave day care children unattended in the Orange Room on December 12, 2023. This presents a potential risk to the health, safety, or personal rights of children in care.
Buildings & Grounds: The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement was not met as evidenced by: Facility did have ants in the kitchen area of the Facility back in early January 2024. This presents a potential risk to the health, safety, or personal rights of children in care.
ALLEGATION(S): Staff speak inappropriately to children in care Staff did not assist child in a timely manner resulting in child crying for an extended length of time INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) Mel Matos conducted an unannounced follow-up complaint investigation and met with Priyanka Bansal, Licensee representative. Purpose of today's follow up complaint investigation: deliver investigation findings. The investigation of the complaint allegations listed above was conducted by LPA Matos. Based on interviews, record reviews, observations, and evidence gathered during the investigation process, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. The allegation is UNSUBSTANTIATED. A Notice of Site Visit was provided to Director, Priyanka Bansal, and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:
The state’s licensing transparency data reports 4 complaint-related visit(s) to this facility, while 3 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=2, inconclusive=0, unsubstantiated=10, unfounded=CONFIDENTIAL, Type A citations=0, Type B citations=2. The state publishes no further detail for the difference.
(b) The person who brings the child to, and removes the child from, the center shall sign the child in/out. This requirement is not met as evidenced by: Based on observation, interview and record review, the licensee did not comply with the section cited above which poses a potential health, safety or personal rights risk to persons in care. LPA observed that some authorized representatives had not signed children in and out. LPA reminded Licensee Representative that authorized representatives must sign children in and out at drop off and pick up times.
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