Concord · Licensed center
New Hope Academy Preschool
At a glance
- Large center, licensed for 144 children.
- Run by a nonprofit. A board oversees it, and there are no owners taking profit.
What the state has found
The state cited rules at 1 of its 3 licensing inspections since April 2022.
See each inspection
Licensing inspections
- Aug 13, 2026Nothing cited
Jun 21, 20232 citations
CCR 101174(d)(2)Type B
“(d) Disaster drills shall be conducted at least every six months. (2) The drills shall be documented. This documentation shall be kept in the child care center for at least one year. This requirement is not met as evidenced by: Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care. TODAY THE FIRE DRILL LOG IS NOT UP TO DATE”
CCR 101174(d)(2)
HSC 1597.16(a)(1)Type B
“(1) A licensed child day care center, as defined in Section 1596.76, that is located in a building that was constructed before January 1, 2010, shall have its drinking water tested for lead contamination levels on or after January 1, 2020, but no later than January 1, 2023, and every five years after the date of the initial test. This requirement is not met as evidenced by: Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care. AS OF TODAY THE FACILITY HAS NOT HAD THE WATER FAUCETS TESTED”
HSC 1597.16(a)(1)
- Apr 20, 2022Nothing cited
The state cited rules at 1 of this center's 3 inspections. Most Bay Area centers inspected 3 times had fewer: 51% of 568 had none cited.
How all 568 Bay Area centers inspected 3 times compare
Of the 568 Bay Area centers the state inspected 3 times, how many of those inspections cited a rule:
- None51%
- 1 of 334%This center
- 2 of 312%
- All 33%
Read every record and the state’s reports
State record — California CDSS Community Care Licensing
- Last visit
- August 13, 2026
- On file
- 3 visits since April 2022 — 2 cited nothing · 2 complaint investigations
- Most serious
- No finding carrying a severity level in the last 24 months.
California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.
Jun 2023 Licensing visit 2 findings
Licensing visit · June 21, 2023
CCR 101174(d)(2) · Type B
(d) Disaster drills shall be conducted at least every six months. (2) The drills shall be documented. This documentation shall be kept in the child care center for at least one year. This requirement is not met as evidenced by: Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care. TODAY THE FIRE DRILL LOG IS NOT UP TO DATE
HSC 1597.16(a)(1) · Type B
(1) A licensed child day care center, as defined in Section 1596.76, that is located in a building that was constructed before January 1, 2010, shall have its drinking water tested for lead contamination levels on or after January 1, 2020, but no later than January 1, 2023, and every five years after the date of the initial test. This requirement is not met as evidenced by: Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care. AS OF TODAY THE FACILITY HAS NOT HAD THE WATER FAUCETS TESTED
Jun 2023 Complaint Unsubstantiated
Complaint · June 15, 2023
ALLEGATION(S): LACK OF SUPERVISION- Child was injured due to lack of supervision. LICENSE- Staff are not supervising children at all times. INVESTIGATION FINDINGS: LICENSING PROGRAM ANALYST MET WITH CENTER DIRECTOR MAYRA ESTRADA TO DELIVER THE FINDINGS TO THE ABOVE COMPLIANT ALLEGATIONS. UPON ARRIVAL THERE ARE 38 CHILDREN PRESENT ALONG WITH STAFF. DURING THIS ANALYST LAST VISIT, INTERVIEWS WERE CONDUCTED WITH STAFF, A TOUR OF THE FACILITY WAS CONDUCTED AND RECORDS WERE REVIEWED. FURTHER INVESTIGATION WAS CONDUCTED. ALTHOUGH THE ALLEGATION MAY HAVE HAPPENED OR OR IS VALID, THERE IS NOT A PREPONDERANCE OF EVIDENCE TO PROVE THE ALLEGED VIOLATIONS DID OR DID NOT OCCUR, THEREFORE THE ALLEGATION IS UNSUBSTANTIATED. AN EXIT INTERVIEW WAS CONDUCTED. A NOTICE OF SITE VISIT POSTED Unsubstantiated Estimated Days of Completion:
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Details
- Phone
- (925) 825-1370
- Address
- 2120 Olivera Court, Concord, 94520
- License
- 070200175
We couldn’t find some information that may matter to your decision: openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies. We can ask the program for you and copy you in.
Sources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked November 2026.
State record
The state’s licensing transparency data reports 1 complaint-related visit(s) to this facility, while 1 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=0, inconclusive=0, unsubstantiated=2, unfounded=CONFIDENTIAL, Type A citations=0, Type B citations=0. The state publishes no further detail for the difference.
From California CDSS Community Care Licensing’s published reports, last checked November 5, 2026.
Details
- Phone, Address, License, Who runs it ccld.dss.ca.gov
Large means the biggest quarter of Bay Area’s 439 licensed centers by state-licensed capacity: 76 to 312 children. Small is 8 to 30; medium is 31 to 75.