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Pleasanton · Licensed center

KinderCare Learning Center

At a glance

  • Large center, licensed for 96 children.
  • Run by a for-profit business, which holds the license.

What the state has found

The state cited rules at 3 of its 9 licensing inspections since November 2021.

See each inspection

Licensing inspections

  • Nov 20, 2025Nothing cited
  • May 21, 20251 citation
    • CCR 101229(a)(1)Type A
      • “101229(a)(1) Responsibility for Providing Care and Supervision (a)(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement is not met as evidenced by: Based on LPAs interviews and record review, staff did not comply with the section cited above as a child was left behind on 2/21/25 in a classroom & 3/6/25 unsupervised in the outdoor playarea, which posed an immediate threat to the health and safety of the children in care.”

        CCR 101229(a)(1)

  • Feb 7, 20251 citation
    • CCR 101229(a)(1)Type A
      • “Responsibility for Providing Care and Supervision 101229(a)(1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation. This requirement was not met as evidenced by: Based on LPA observations and interview, staff did not comply with the section cited above as two (2) children were left unsupervised in the outdoor play area, which posed an immediate threat to the health and safety of the children in care.”

        CCR 101229(a)(1)

  • Oct 17, 2024Nothing cited
  • Oct 12, 2023Nothing cited
  • Mar 20, 20231 citation
    • CCR 101238(a)Type B
      • “101239(a) Building and grounds- the child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well being of children, employees and visitors. This requirement was not met as evidenced by: Based on observation and documentation of the Lead Testing Result, the facility has 3 (three) water outlets that exceeds the 5PPB level.”

        CCR 101238(a)

  • Sep 28, 2022Nothing cited
  • Sep 8, 2022Nothing cited
  • Nov 8, 2021Nothing cited

The state cited rules at 3 of this center's 9 inspections. Bay Area centers inspected 9 times split three ways: 46% had fewer, 23% the same, and 31% more (48 centers).

How all 48 Bay Area centers inspected 9 times compare

Of the 48 Bay Area centers the state inspected 9 times, how many of those inspections cited a rule:

  • None2%
  • 1 of 923%
  • 2 of 921%
  • 3 of 923%This center
  • 4 of 913%
  • 5 of 915%
  • 6 of 92%
  • 7 of 92%
Read every record and the state’s reports

State record — California CDSS Community Care Licensing

Last visit
January 6, 2026
On file
9 visits since November 2021 — 6 cited nothing · 5 complaint investigations
Most serious
Type A — 101229(a)(1) Responsibility for Providing Care and Supervision (a)(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. Based on interviews and record review, staff did not comply with the section cited above as while in care a child had an injury on their head and no staff witnessed or could explain how the injury happened, which posed an immediate threat to the health and safety of the children in care. · July 29, 2025

California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.

Nov 2025 Licensing visit nothing cited
Nov 2025 Complaint Unsubstantiated

Complaint · November 13, 2025

ALLEGATION(S): Supervision - Day care child sustained injury due to inadequate supervision Reporting Requirements - Staff did not properly report injury to authorized representative INVESTIGATION FINDINGS: On January 6, 2026, Licensing Program Analyst (LPA) L.D.B. met with director, D.C. to deliver the finding of a complaint filed against the Child Care Center (CCC) regarding the above allegation. Present for the inspection were 35 preschool aged children and 6 fingerprint cleared staff, includes administrative staff. Based on interviews conducted, the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal Rights were given and discussed. An exit interview was conducted with director, D.C. Unsubstantiated Estimated Days of Completion: On January 6, 2026, Licensing Program Analyst (LPA) L.D.B. met with director, D.C. to deliver the finding of a complaint filed against the Child Care Center (CCC) regarding the above allegation. Present for the inspection were 35 preschool aged children and 6 fingerprint cleared staff, includes administrative staff. Based on interviews conducted, and documents reviewed the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal Rights were given and discussed. Exit interview was conducted with director, D.C. Unsubstantiated Estimated Days of Completion:

State report

Jun 2025 Complaint 1 of 2 allegations substantiated

Complaint · June 25, 2025

California decided each allegation separately.

Substantiated

  • Child sustained unexplained injury while in care

Unsubstantiated

  • Staff failed to provide appropriate healthful accommodations following an injury to a child in care

Substantiated: the state found it more likely than not that it happened. Unsubstantiated: the state could not tell whether it happened.

CCR 101229(a)(1) · Type A

101229(a)(1) Responsibility for Providing Care and Supervision (a)(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. Based on interviews and record review, staff did not comply with the section cited above as while in care a child had an injury on their head and no staff witnessed or could explain how the injury happened, which posed an immediate threat to the health and safety of the children in care.

ALLEGATION(S): Staff failed to provide appropriate healthful accommodations following an injury to a child in care INVESTIGATION FINDINGS: On 7/29/2025 at 2:00PM, Licensing Program Analyst (LPA) J.J. met with Facility Representative J.P. to deliver the finding of a complaint filed against the Child Care Center (CCC) regarding the allegation staff failed to provide appropriate healthful accommodations following an injury to a child in care. Present for the inspection were 39 preschool aged children and 4 fingerprint cleared staff. Based on interviews conducted, the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Appeal Rights were given and discussed. An exit interview was conducted. Unsubstantiated Estimated Days of Completion:

State report, July 29, 2025

State report, July 29, 2025

May 2025 Licensing visit 1 finding

Licensing visit · May 21, 2025

CCR 101229(a)(1) · Type A

101229(a)(1) Responsibility for Providing Care and Supervision (a)(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement is not met as evidenced by: Based on LPAs interviews and record review, staff did not comply with the section cited above as a child was left behind on 2/21/25 in a classroom & 3/6/25 unsupervised in the outdoor playarea, which posed an immediate threat to the health and safety of the children in care.

State report

Feb 2025 Complaint Unsubstantiated

Complaint · February 26, 2025

ALLEGATION(S): Personal Rights - The facility puts the children on timeouts for an extended period of time. Ratio: The facility operates out of ratio. INVESTIGATION FINDINGS: On 05/20/2025, Licensing Program Analyst (LPA) L.D.B. conducted an unannounced visit for the purpose of delivering findings to an ongoing complaint investigation for the above personal rights allegation and met with Director, L.A. At the time of the visit there are 39 preschool children present and 13 staff members (includes administrative staff) . During the course of the investigation, LPA conducted interviews, made observations, and reviewed documents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Copy of appeal rights and report was given to director. Exit interview was conducted with director, L.A. Unsubstantiated Estimated Days of Completion: On 05/020/2025, Licensing Program Analyst (LPA) L.D.B. conducted an unannounced visit for the purpose of delivering findings to an ongoing complaint investigation for the above ratio allegation and met with Director, L.A. At the time of the visit there are 33 preschool children present and 11 staff members. During the course of the investigation, LPA conducted interviews, made obervations and did a census in the classrooms, and reviewed documents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Copy of appeal rights and report was given to director. Exit interview was conducted with director, L.A. Unsubstantiated Estimated Days of Completion:

State report

Feb 2025 Licensing visit 1 finding

Licensing visit · February 7, 2025

CCR 101229(a)(1) · Type A

Responsibility for Providing Care and Supervision 101229(a)(1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation. This requirement was not met as evidenced by: Based on LPA observations and interview, staff did not comply with the section cited above as two (2) children were left unsupervised in the outdoor play area, which posed an immediate threat to the health and safety of the children in care.

State report

Oct 2024 Licensing visit nothing cited
Oct 2023 Licensing visit nothing cited
Mar 2023 Licensing visit 1 finding

Licensing visit · March 20, 2023

CCR 101238(a) · Type B

101239(a) Building and grounds- the child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well being of children, employees and visitors. This requirement was not met as evidenced by: Based on observation and documentation of the Lead Testing Result, the facility has 3 (three) water outlets that exceeds the 5PPB level.

State report

Sep 2022 Licensing visit nothing cited
Sep 2022 Licensing visit nothing cited
May 2022 Complaint Substantiated

Complaint · May 27, 2022

CCR 101229(a) · Type B

101229(a) Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidence by:The licensee shall provide care and supervision as necessary to meet the children's needs. Based on the LPA obersavations and staff interviews, and documents reviewed. This requirement was not met as evidence. This poses a potential risk to the Health, Safety and personal rights of the children in care.

State report

Nov 2021 Licensing visit nothing cited

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Details

Phone
(925) 846-1240
Address
3760 Brockton Drive, Pleasanton, 94588
License
013412605

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Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

All checked November 2026.

State record

The state’s licensing transparency data reports 8 complaint-related visit(s) to this facility, while 5 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=2, inconclusive=0, unsubstantiated=5, unfounded=CONFIDENTIAL, Type A citations=1, Type B citations=1. The state publishes no further detail for the difference.

From California CDSS Community Care Licensing’s published reports, last checked November 5, 2026.

Details

Large means the biggest quarter of Bay Area’s 439 licensed centers by state-licensed capacity: 76 to 312 children. Small is 8 to 30; medium is 31 to 75.

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