KinderCare Learning Center

CCR 101221(a) · Type B

Child's Records. (a) A separate, complete and current record for each child is maintained in the child care center. This requirement was not met as evidenced by: Based on a file review for child C1 performed on 10/21/25, the facility was unable to provide the LPA with child C1's record during the initial investigation visit. The center director, A.H. stated that she was unable to locate the contents of C1's file and that no other records were available for review at the time. This poses a potential risk to persons in care.

ALLEGATION(S): -Staff do not adequately supervise day care children in care. -Staff falsify incident reports involving day care children in care. INVESTIGATION FINDINGS: An unannounced follow-up complaint investigation visit was conducted by Licensing Program Analyst (LPA) Y.Y. to present the findings of the investigation. The complaint alleged that staff do not adequately supervise children in care and that staff falsify incident reports involving children in care. Specifically, it was reported that, due to staff members being distracted by and using personal cellular devices, injuries sustained by children are not observed by staff, and staff are fabricating descriptions of how they believe the injuries occurred. Today, the Licensing Program Analyst (LPA) met with Center Director A.H. to review the findings of the investigation. During the initial visit on October 21, 2025, Director H. was interviewed regarding the allegations. Director H. denied the allegations and stated that adequate care and supervision are provided to children in care. She explained that company policy prohibits staff from using personal devices while working. Director H. acknowledged that some staff have been observed using their phones in the classroom, however. (Continued on LIC9099-C) Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): -Staff do not clean diaper changing area after use -Staff do not change diapers in a timely manner INVESTIGATION FINDINGS: An unannounced follow-up complaint investigation visit was conducted by Licensing Program Analyst (LPA) Y.Y. to present the findings of the investigation. The complaint alleged that staff do not clean diaper changing areas after use and that staff do not change diapers in a timely manner. Specifically, it was reported that staff in the toddler classroom did not wipe down diaper changing tables after each use and did not adhere to the children’s diaper changing schedules, resulting in some children being left in soiled diapers for extended periods. Today, the Licensing Program Analyst (LPA) met with Center Director A.H. to discuss the findings of the investigation. During the initial visit on October 21, 2025, Director H. was interviewed regarding the allegations. Director H. denied the allegations and explained that diaper changing tables at the center are wiped and sanitized after each use. She also reported that several changing tables are covered with disposable paper that is used in addition to routine cleaning and sanitization. (Continued on LIC9099-C) Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): -Staff does not keep facility clean. -Staff does not keep facility free from odor. -Staff does not have drinking water accessible to daycare children. INVESTIGATION FINDINGS: On August 6, 2025, Licensing Program Analyst (LPA) Y.Y. conducted an unannounced follow-up visit to present the findings of the investigation. The allegations included claims that staff failed to maintain classroom cleanliness, resulting in unpleasant odors. The complaint also alleged that drinking water was not accessible to daycare children within the classroom setting. Specific concerns cited included dirty carpeting in a preschool classroom, hard water stains in the children's bathroom, and dried feces in the toilet bowl. Additionally, the classroom was reported to have odors resembling urine, feces, and sweat. During today’s visit the LPA met with Center Director, A.H. to review the findings of the investigation. During the initial visit on June 19, 2025, Director H. was interviewed regarding the allegations. She denied the allegations and provided additional details. Director H. stated that teachers at the center are responsible for the daily classroom sanitation and upkeep. She further explained that the center performs a deep cleaning in addition to its daily cleaning and sanitation schedule. (Continued on LIC9099-C) Unsubstantiated Estimated Days of Completion:

CCR 101212(b) · Type B

Reporting Requirements. (b) The name of the child care center director, and any fully qualified teacher(s) designated to act in the child care center director's absence, shall be reported to the Department within 10 days of a change of child care center director or designee(s). This requirement was not met as evidenced by: Based on an interview with the acting center director, A.H. on 4/11/25, it was corroborated that the facility's former center director, M.T. is no longer employed by this facility effective 03/14/25. The Department has not been notified of this change. This poses a potential risk to persons in care.

ALLEGATION(S): -Staff hit a daycare child -Staff did not meet a daycare child's diapering needs INVESTIGATION FINDINGS: An unannounced follow-up complaint investigation visit to the facility was made by Licensing Program Analyst (LPA), Y.Y. to deliver complaint investigation findings. It was alleged that child C1 was hit on their shoulder by an unnamed staff member. It was also alleged that the facility did not meet child C1’s diapering needs and sent C1 home without a diaper on one occasion. The LPA met with the center director, M.M.T. and assistant director, A.H. today to discuss the investigation findings. During the LPA’s initial investigation visit to the facility on 11/08/24, Director T. denied the allegations. Director T. stated that upon learning of the allegations involving C1 from a concerned party, she interviewed staff members who worked with C1 that day to obtain additional information. Director T. stated that C1 was reassigned to several different classrooms that day depending on the activity and time of day. Director T. stated that staff members interviewed were unaware of the allegations and reported that they did not observe or hear about C1 being hit by any individual at the center. Director T. stated that staff members also stated that they did not observe any unusual behaviors or marks on C1’s body. Director T. stated that she did not obtain any corroborating information from any staff member. (Continued on LIC 9099-C) Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff does not provide adequate supervision resulting in day care child sustaining injuries. Staff leaves day care child soiled for an extended period of time. Staff does not ensure day care child is hydrated. Staff does not ensure day care child eats meals. Staff do not communicate with responsible party. INVESTIGATION FINDINGS: A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPAs), S.P. and Y.Y. who met with Director, M.T. for the purpose of delivering complaint investigation findings for the above allegations. LPA, S.P. previously conducted an inspection on 08/06/2024 to initiate the investigation and met with the Director to discuss the allegations, conduct interview(s), make observations, and request documents. LPA, S.P. conducted further investigation while at the facility on 08/20/2024. It is alleged that staff do not provide adequate supervision resulting in day care child sustaining injuries and staff leaves day care child soiled for an extended period of time. It is also alleged staff does not ensure day care child is hydrated, specifically that a child’s water bottle is left in their backpack all day. Additionally, it is alleged staff does not ensure day care child eats meals and staff do not communicate with responsible party, specifically that injuries were seen after being picked up from the facility that were never reported to child’s authorized representative. (Continued on LIC 9099-C) Unsubstantiated Estimated Days of Completion:

CCR 101239.1(c) · Type B

Napping Equipment c) Each cot or mat shall be equipped with a sheet to cover the cot or mat and, depending on the weather, a sheet and/or blanket to cover the child. This requirement is not met as evidenced by: Based on the LPA's observations on 08/05/24 at 02:15pm, the LPA observed that at least 15 napping preschool children did not have a sheet to cover their cot during nap time. The assistant director, A.H. informed the LPA that sheets are available for every napping child at the center, however, staff are not using the sheets on all cots during nap time. This poses a potential health, safety or personal rights risk to persons in care.

HSC 1596.7995(a)(1) · Type B

(1) Commencing September 1, 2016, a person shall not be employed or volunteer at a day care center if he or she has not been immunized against influenza, pertussis, and measles. Each employee and volunteer shall receive an influenza vaccination between August 1 and December 1 of each year. This requirement is not met as evidenced by: Based on a file review performed by the LPA on 08/05/24, the LPA observed that staff S3, S4, and S6 did not have an immunization log in their personnel file showing that he or she has been immunized against pertussis and/or measles. This poses a potential health, safety or personal rights risk to persons in care.

CCR 101216(g)(1) · Type B

(1) Except as specified in (3) below, good physical health shall be verified by a health screening, including a test for tuberculosis, performed by or under the supervision of a physician not more than one year prior to or seven days after employment or licensure. This requirement is not met as evidenced by: Based on a file review performed by the LPA on 08/05/24, the LPA observed that staff S3 and S6 did not posess an LIC503 "Health Screening Report" in their personnel file. This poses a potential health, safety or personal rights risk to persons in care.

CCR 101223(a)(3) · Type B

Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by: Based on interviews conducted and documents obtained, it was corroborated that staff S2 roughly handled child C1 as C1 attempted to sit up in their cot during nap time. This posed a health, safety and personal rights risk to the children in care.

ALLEGATION(S): Staff did not prevent a day care child from engaging in inappropriate behaviors INVESTIGATION FINDINGS: An unannounced follow-up complaint investigation visit to the facility was made today by Licensing Program Analyst (LPA), Y.Y. to deliver complaint investigation findings. The LPA met with the facility’s Assistant Director, B.B. today. It has been alleged that the facility’s staff did not prevent a child from engaging in inappropriate behaviors. Specifically, it has been alleged that the facility’s staff are not addressing child C1’s disruptive behaviors and tantrums, resulting in children and staff being put at risk. During the initial investigation visit on 04/12/23, the LPA interviewed Center Director M.M. (staff S1) regarding the allegation. The Center Director denied the allegation and stated that the center’s staff are working with C1 and C1’s authorized representatives to address C1’s behaviors and tantrums. The center director acknowledged that C1 has had behavior episodes while in care, which has resulted in others being struck by C1’s hands or toy(s). The center director stated that no children have been injured because of C1’s actions. The center director stated that C1’s behaviors occurred either when the child was over stimulated or when the child felt threatened by another child in care. The center director stated that staff are able to successfully redirect C1 or provide C1 with an area to calm down. The center director stated that C1 typically kept to themselves and avoided other children or loud environments. (Continued on LIC9099-C) Unsubstantiated Estimated Days of Completion:

101700.3(b)(1) · Type B

101700.3(b)(1) A result with values of 5.5 ppb or greater shall be deemed an Action Level Exceedance. Based on a record review, the facility had one faucet (Site “I”) that exceeded the allowable levels of lead in the water. Site I had a reading of 6.7ppb. This is a potential health and safety risk to children in care.

ALLEGATION(S): Staff handled child in a rough manner. INVESTIGATION FINDINGS: An unannounced follow-up complaint investigation visit to the facility was made today by Licensing Program Analyst (LPA), Y.Y. to deliver complaint investigation findings. The LPA met with Center Director M.M. today to discuss the investigation findings. It has been alleged that facility staff S2 handled a child in a rough manner. Specifically, it was alleged that on a specified date, staff S2 grabbed child C1 by their arm and dragged the child inside the classroom. During the initial investigation visit on 11/30/22, the LPA interviewed Center Director M.M. Director M. denied the allegation. Director M. stated that it is a violation of KinderCare’s policies for a staff member to drag or roughly handle a child. Director M. stated that all allegations involving personal rights violations are taken seriously; per KinderCare policy, the staff member in question is immediately placed on administrative leave. Director M. stated that if the personal rights violation allegation is found to be substantiated, the staff member’s employment is immediately terminated. Director M. stated that upon first learning of this allegation, staff S2 was placed on administrative leave while the center conducted its own investigation. (Continued on LIC 9099-C) Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): -Facility operating over ratio -Staff placed child into a stroller for an extended period of time -Child sustained injury while in care due to insufficient staffing INVESTIGATION FINDINGS: An unannounced follow-up complaint investigation visit to the facility was made today by Licensing Program Analyst (LPA), Y.Y. to deliver complaint investigation findings. The LPA met with the center's assistant director B.B. today. It has been alleged that the facility is operating over ratio, that preschool age child C1 was injured on 09/26/22 while at the facility due to insufficient staffing, and that on an unspecified date, child C1 was placed in a stroller for an extended period of time by facility staff. During the initial investigation visit on 10/05/22, the LPA interviewed the center director, M.M. The Center Director denied the allegations. The Center Director stated that she started working at this center at the beginning of October 2022. The Center Director stated that she has not observed any instance where a classroom was operating over ratio. The Center Director stated that the center maintains an average ratio of one staff member to 10 awake children. The Center Director stated that the facility never exceeds a ratio of one staff member to 12 awake children. The Center Director stated that if a teacher is absent or needs to leave before the end of their shift, either a substitute teacher is called in to assist or children are sent home and/or turned away during drop off. Continued on LIC9099-C Unsubstantiated Estimated Days of Completion: