KinderCare Learning Center

ALLEGATION(S): Staff's conduct poses a threat to the health and safety to the children in care. Staff does not provide adequate supervision to the children in care. Lack of staff intervention, resulting in children engaging in inappropriate interaction(s). INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) I.Z.P. made an unannounced complaint investigation visit today and met with Director, J.W. for the purpose of delivering findings for the above allegations. LPA Z.P. previously met with Director J.W. (D1) on 08/05/2026 to open the complaint. A subsequent visit was made on 09/16/2026 to further investigate the complaint. During the course of the investigation, LPA Z.P. conducted interviews, made observations, and received documents pertaining to the investigation. From 08/05/2026 through 10/19/2026, interviews were conducted with Director, six staff (S1-S6), five children (C1-C5), three parents (P8-P9,P12) and attempted to interview nine additional parents (P1-P7,P10-P11). Director denied the allegations stating she has not observed inappropriate staff conduct, supervision issues and all staff are trained to intervene by separating children or re-directing children when there is a conflict. Continued on LIC 9099-C Unsubstantiated Estimated Days of Completion:

CCR 101216(g)(1) · Type B

(1) Except as specified in (3) below, good physical health shall be verified by a health screening, including a test for tuberculosis, performed by or under the supervision of a physician not more than one year prior to or seven days after employment or licensure. This requirement is not met as evidenced by: Based on record review, the facility did not possess record of Director J.W.' health screening which poses a potential health, safety or personal rights risk to persons in care.

CCR 101220(a) · Type B

(a) Prior to, or within 30 calendar days following the enrollment of a child, the licensee shall obtain a written medical assessment of the child. This medical assessment enables the licensee to assess whether the center can provide necessary health-related services to the child. This requirement is not met as evidenced by: Based on record review, the facility did not possess record of child 5's physician's report which poses a potential health, safety or personal rights risk to persons in care.

CCR 101220.1(g)(1) · Type B

(g) The licensee shall document each child's immunizations and shall maintain such documentation in the center for as long as the child is enrolled. (1) This requirement includes updating each child's immunization record when the child is due to receive required immunizations after enrollment in the child care center. This requirement is not met as evidenced by: Based on record review, the immunization records for child 3 and child 5 were missing record of their 4th required DTaP vaccine which poses a potential health, safety or personal rights risk to persons in care.

CCR 101438.3(b) · Type B

(b) Indoor activity space for infants shall be physically separate from space used by children in the child care center and school-age child care center components. This requirement was not not been met as evidenced by: Based on LPA interviews conducted with A5's admission and A1 and A3 corroborating statements, which poses a potential health & safety or personal rights risk to persons in care.

CCR 101216.3(a) · Type B

Teacher-Child Ratio. There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement was not met as evidenced by: Based on the LPA's interviews with facility staff, the LPA’s personal observations on December 23, 2025, and Center Director N.W.’s own admission, it was corroborated that the facility operated out of ratio on more than one occasion. This posed a potential health and safety risk to the children in care.

CCR 101216.2(e) · Type B

Teacher Aide Qualifications and Duties. An aide shall work only under the direct supervision of a teacher. This requirement was not met as evidenced by: Based on the LPA's interviews with facility staff, the LPA’s personal observations on December 23, 2025, and Center Director N.W.’s own admission, it was corroborated that staff members without the required early childhood education (ECE) units have been tasked with supervising awake children without working under the direct supervision of a teacher.

CCR 101229(a) · Type B

Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement is not met as evidenced by: Based on LPA interviews with current staff, former staff & parents A1, A3-A7, A9 & A11 stated care and supervision as necessary is not meeting children’s needs which poses a potential Health, Safety and Personal Rights risk to children in care.

CCR 101216(g)(1) · Type B

(1) Except as specified in (3) below, good physical health shall be verified by a health screening, including a test for tuberculosis, performed by or under the supervision of a physician not more than one year prior to or seven days after employment or licensure. This requirement is not met as evidenced by: Based on 5 staff (S1-S5) records reviewed which revealed that S1 was missing proof of negative TB test and S5 was missing P.'s Health Screening and proof of negative TB test.The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR1596.8662(b)(1) · Type B

(1) On or before March 30, 2018, a person who, on January 1, 2018, is a licensed child day care provider, administrator, or employee of a licensed child day care facility shall complete the mandated reporter training provided pursuant to paragraphs (2) and (3) of subdivision (a), and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial mandated reporter training. This requirement is not met as evidenced by: Based on 5 staff (S1-S5) records reviewed which revealed S3 was missing or had expired Mandated Report Certificate. The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR 1596.7995(a)(1) · Type B

(1) Commencing September 1, 2016, a person shall not be employed or volunteer at a day care center if he or she has not been immunized against influenza, pertussis, and measles. Each employee and volunteer shall receive an influenza vaccination between August 1 and December 1 of each year. This requirement is not met as evidenced by: Based on five staff (S1-S5) records reviewed which revealed S3 was missing proof of Immunization against pertusis and measles . The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR101220.1(g) · Type B

(g) The licensee shall document each child's immunizations and shall maintain such documentation in the center for as long as the child is enrolled. This requirement is not met as evidenced by: Based on one child record reviewed which revealed C1 needs an updated Immunization Record. The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

HSC 1596.8662(b)(1) · Type B

(1) On or before March 30, 2018, a person who, on January 1, 2018, is a licensed child day care provider, administrator, or employee of a licensed child day care facility shall complete the mandated reporter training provided pursuant to paragraphs (2) and (3) of subdivision (a), and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial mandated reporter training. This requirement is not met as evidenced by: Based on six staff (S1-S6) records reviewed at 2:09pm which revealed S2, S3 and S5 were missing or had expired Mandated Report Certificate. The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

HSC 1596.7995(a)(1) · Type B

(1) Commencing September 1, 2016, a person shall not be employed or volunteer at a day care center if he or she has not been immunized against influenza, pertussis, and measles. Each employee and volunteer shall receive an influenza vaccination between August 1 and December 1 of each year. This requirement is not met as evidenced by: Based on six staff (S1-S6) records reviewed at 2:09pm which revealed S3 was missing proof of Immunization against pertusis and measles . The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR 101216(g)(1) · Type B

(1) Except as specified in (3) below, good physical health shall be verified by a health screening, including a test for tuberculosis, performed by or under the supervision of a physician not more than one year prior to or seven days after employment or licensure. This requirement is not met as evidenced by: Based on six staff (S1-S6) records reviewed at 2:09pm, which revealed that S1 was missing proof of negative TB test and S6 was missing P.'s Health Screening and proof of negative TB test.The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR 101220.1(g) · Type B

(g) The licensee shall document each child's immunizations and shall maintain such documentation in the center for as long as the child is enrolled. This requirement is not met as evidenced by: Based on six children's records reviewed at 3:36pm which revealed C2 needs an updated Immunization Record. The following immunizations are needed/missing: 4th dose of DTAP, 1 dose of MMR and 1 dose of Varicella. The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR 101230(c) · Type B

101230 Activities (c) A teacher-child ratio of one teacher supervising 24 napping children is permitted provided that the remaining teachers necessary to meet the overall ratio specified in Section 101216.3(a) are immediately available at the center. This Requirement was not met as evidence by: Based on observations by LPA at 2:32pm while conducting a census of facilty. One Teacher was left alone with 20 children during naptime with 4 children awake,which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR 101239(m)(1) · Type B

(m)All play equipment and materials used by children shall be age-appropriate. (1) The licensee shall provide a variety of age-appropriate equipment, toys and materials in good condition and in sufficient quantity to allow children present to fully participate in planned activities. This requirement was not met as evidenced by: Based on interviews with S3 and S4 who corroborrated that broken toy was not removed from DP classroom, which posed a potential health, safety or personal rights risk to children in care.

CCR 101223(a)(1) · Type B

(a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.

CCR 101174(a) · Type B

(a) Each licensee shall have a disaster and mass casualty plan of action. The plan shall be in writing and shall be readily available. This requirement is not met as evidenced by: Based on Center Director statement confirmed that the facility does not have a mass casualty action plan. The licensee did not comply with the section cited above in which poses/posed a potential health, safety or personal rights risk to persons in care.

HSC 1596.8662(b)(1) · Type B

(1) On or before March 30, 2018, a person who, on January 1, 2018, is a licensed child day care provider, administrator, or employee of a licensed child day care facility shall complete the mandated reporter training provided pursuant to paragraphs (2) and (3) of subdivision (a), and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial mandated reporter training. This requirement is not met as evidenced by: Based on six staff records reviewed at 10:46am LPAs observed S2&S3 was missing AB1207 Mandated Reporter Training Cert, the licensee did not comply with the section cited above in which poses/posed a potential health, safety or personal rights risk to persons in care.

HSC 1596.7995(a)(1) · Type B

(1) Commencing September 1, 2016, a person shall not be employed or volunteer at a day care center if he or she has not been immunized against influenza, pertussis, and measles. Each employee and volunteer shall receive an influenza vaccination between August 1 and December 1 of each year. This requirement is not met as evidenced by: Based on six staff (S1-S6) records reviewed at10:46am which revealed S4 was missing Immunization Record. The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR 101216(g)(1) · Type B

(1) Except as specified in (3) below, good physical health shall be verified by a health screening, including a test for tuberculosis, performed by or under the supervision of a physician not more than one year prior to or seven days after employment or licensure. This requirement is not met as evidenced by: Based on six staff (S1-S6) records reviewed at10:46am which revealed S4 & S6 were missing LIC503 & evidence of TB clearance. The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR 101216.1(g) · Type B

(g) A photocopy of the teacher's Child Development Permit as specified in (c)(3) above, or a photocopy of the teacher's transcript(s) documenting successful completion of required course work, shall be maintained at the center. This requirement is not met as evidenced by: Based on staff record reviewed at 10:56am which revealed that S3's record was missing transcripts. The licensee did not comply with the section cited above in count of one out of six staff which poses a potential health, safety or personal rights risk to persons in care.

CCR 101220(a) · Type B

(a) Prior to, or within 30 calendar days following the enrollment of a child, the licensee shall obtain a written medical assessment of the child. This medical assessment enables the licensee to assess whether the center can provide necessary health-related services to the child. This requirement is not met as evidenced by: Based on reviewed five childrens records and observed C2 &C3 were either missing or incomplete LIC 701. The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR 101226(e)(3)(B) · Type B

(3) Prescription medications may be administered if all of the following conditions are met: (B) For each prescription medication, the licensee shall obtain, in writing, approval and instructions from the child's authorized representative for the administration of the medication to the child. This requirement is not met as evidenced by: Based on children's records reviewed which confirmed C1 has an Epi-pen prescription however the child did not have a signed consent form on file. The licensee did not comply with the section cited above in which poses/posed a potential health, safety or personal rights risk to persons in care.

CCR 101229.1(a)(1) · Type B

(a) In addition to the sign-in procedure requirement of Section 101226.1(b), the licensee shall develop, maintain and implement a written procedure to sign the child in/out of the child care center that shall, at a minimum, include the following: (1) The person who signs the child in/out shall use his/her full legal signature and shall record the time of day. This requirement is not met as evidenced by: Based on LPAs review of the sign in/out procedure which appeared to be incomplete. The licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

WD 101700.3(b)(2) · Type B

Licensee shall maintain a lead value at or below the Action Level of 5ppb in all outlets subject to the testing requirement of those Written Directives, for the health and safety of children in care. This requirement is not met as evidenced by: On 10/26/23 licensee did not maintain a lead value at or below the Action Level for water lead testing resulting with values of 5.5ppb or greater for sample site "D" near the kitchen and "G" in preschool classroom.

CCR 101230(c) · Type B

A teacher-child ratio of one teacher supervising 24 napping children is permitted provided that the remaining teachers necessary to meet the overall ratio specified in Section 101216.3(a) are immediately available at the center. This requirement is not met as evidenced by: Based on LPA's observations of one teacher supervising 25 children napping in the Discover Preschool (DP) classroom which posed a potential health, safety and/or personal rights risk to the children in care.

101700.3(b)(1) · Type B

California’s Action Level for lead in water at Child Care Centers -, "A result with values of 5.5 ppb or greater shall be deemed an Action Level Exceedance." Based on record review, facility faucet (Site “A, D & G”) exceeded the allowable levels of lead in the water, testing respectively at 19.8 ppb, 6.3 ppb & 12.0 ppb. This is a potential health and safety risk to children in care.

CCR 101216.3(a) · Type B

There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement is not met as evidenced by: Based on interviews and observations which confirmed that due to inadequate staffing, the facility operated out of ratio. This poses/posed a potential health, safety and/or personal rights risk to the children in care. This is a repeat violation within a 12 month period and as such, a civil penalty of $250 is assessed for repeat violation.

CCR 101170(e)(1) · Type A

All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility: Obtain a California clearance or a criminal record exemption as required by the Department or This requirement is not met as evidenced by: Based on LPA's interview with AD and a review of Department records confirming A1 & A2 did not obtain an approved criminal record clearance. This poses an immediate health, safety and/or personal rights risk to the children in care.

101700.3(b)(1) · Type B

California’s Action Level for lead in water at Child Care Centers -, "A result with values of 5.5 ppb or greater shall be deemed an Action Level Exceedance." This requirement was not met as evidenced by: Based on record review, facility faucet (Site “A, D & G”) exceeded the allowable levels of lead in the water, testing respectively at 17.0 ppb, 5.6 ppb & 7.6 ppb. This is a potential health and safety risk to children in care.

ALLEGATION(S): Staff caused injuries to a daycare child as a form of punishment Staff are not following a licensed physician's order INVESTIGATION FINDINGS: Licensing Program Analyst (LPA), M.A. conducted an unannounced subsequent complaint-Investigation visit and met with the facility representative, J.W. to deliver the findings regarding the above allegations. LPA previously met with Center Director (CD) on 10/26/22 to initiate the investigation by discussing the purpose of the visit, conducting interviews with children, CD and staff, making observations; and requesting a facility roster of the children currently in care. It was alleged that staff caused injuries to a daycare child as a form of punishment and staff are not following a licensed physician's order. The report noted that a child (C1) allegedly incurred bruises on the arm when a staff (S1) grabbed and pulled C1 by the arm and that the facility was provided with a bottle of medication to assist C1, however; the facility did not give C1 the medication as prescribed. LPA, A. interviewed CD and four staff (AD & S1-S3), four children (C1-C4), and five parents (P1-P5) from 10/24/22 through 02/14/23. CD denied the allegations stating to CD’s knowledge, S1 had not spoken to C1 around the time of the alleged incident and during the time(s) CD saw C1, CD did not see any bruising on C1. (Continue to LIC 9099-C) Unsubstantiated Estimated Days of Completion: