KinderCare Learning Center, #1367

ALLEGATION(S): Staff are operating out of ratio Staff did not visually supervise infants in care INVESTIGATION FINDINGS: On August 12, 2025 at 12:07pm Licensing Program Analyst (LPA) I.L. met with Director W.B. to continue the complaint investigation for the above allegation. Present during today's visit were 4 infants, 12 toddlers, and 4 staff. LPA toured the facility for a Health and Safety check. During the course of the investigation LPA L. conducted staff & parent interviews and reviewed files. Based on interviews and records reviewed it was determined that there is conflicting information regarding the ratio at the time of the incident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated Exit Interview conducted. Report and Appeal Rights provided to Director W.B. Notice of Site Visit provided and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion: On August 12, 2025 at 12:07pm Licensing Program Analyst (LPA) I.L. met with Director W.B. to continue the complaint investigation for the above allegation. Present during today's visit were 4 infants, 12 toddlers, and 4 staff. LPA toured the facility for a Health and Safety check. During the course of the investigation LPA L. conducted staff & parent interviews and reviewed files. Based on interviews, it was determined that there was conflicting information about whether the staff were providing supervision when the incident occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated Exit Interview conducted. Report and Appeal Rights provided to Director W.B. Notice of Site Visit provided and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff allowed a daycare child to be soiled while in care INVESTIGATION FINDINGS: On June 12, 2025 at 12:57pm Licensing Program Analyst (LPA) I.L. arrived at the center and met with Director W.B. to complete the complaint investigation for the above allegation. Present during today's visit were 16 infants and 3 staff. LPA toured the facility for a health and safety check. During the course of the investigation, LPA L. conducted interviews, made observations, and reviewed records. Although LPA L. received a photo there was not enough evidence to prove that the pants were soiled at school and/or what time of day they were soiled. Parent interviews conducted stated that their child's diapers were being changed in a timely manner and their children did not have any diaper rashes when they would arrive from school. Interviews stated that they change the diapers every two hours however it can sometimes be longer than 2 hours because the parents do not want the dry diaper to be changed and sometimes there are internet connectivity issues and they may not be able to log the diaper changes. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted. Report provided to Director W.B. Unsubstantiated Estimated Days of Completion: