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San Bruno · Licensed center

Hugs Hangout

At a glance

  • Medium center, licensed for 60 children.

What the state has found

The state cited rules at 1 of its 2 licensing inspections since July 2023.

See each inspection

Licensing inspections

  • Nov 21, 20241 citation
    • CCR 101700(c)(1)Type B
      • “(1) For a license issued on or after July 1, 2022, initial testing results shall be received and posted within 180 days of licensure. This requirement is not met as evidenced by: Based on observation and record review, the licensee did not comply with the section cited above by testing after 180 days of licensure. Facility tested on 02/17/2024, which poses/posed a potential health, safety or personal rights risk to persons in care.”

        CCR 101700(c)(1)

  • Jul 28, 2023Nothing cited

The state cited rules at 1 of this center's 2 inspections. Most Bay Area centers inspected twice had fewer: 64% of 362 had none cited.

How all 362 Bay Area centers inspected twice compare

Of the 362 Bay Area centers the state inspected twice, how many of those inspections cited a rule:

  • None64%
  • 1 of 232%This center
  • Both4%
Read every record and the state’s reports

State record — California CDSS Community Care Licensing

Last visit
May 12, 2026
On file
2 visits since July 2023 — 1 cited nothing · 4 complaint investigations
Most serious
Type B — 101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidenced by: Based on the course of the investigation, interviews were conducted and the facility did not comply with section cited above which posed a potential health, safety or personal rights risk to children in care. · May 12, 2026

California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.

Mar 2026 Complaint Substantiated

Complaint · March 23, 2026

CCR 101223(a)3 · Type B

101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidenced by: Based on the course of the investigation, interviews were conducted and the facility did not comply with section cited above which posed a potential health, safety or personal rights risk to children in care.

State report

Oct 2025 Complaint 1 of 4 allegations substantiated

Complaint · October 22, 2025

California decided each allegation separately.

Substantiated

  • 1. Staff use inappropriate discipline

Unsubstantiated

  • 1. Due to lack of supervision, child sustained a bite mark
  • 2. Staff did not inform authorized representative of incident
  • 3. Staff left child in soiled diaper.

Substantiated: the state found it more likely than not that it happened. Unsubstantiated: the state could not tell whether it happened.

CCR 101223 · Type B

Personal Rights (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidencced by: Based on record review and interviews conducted, it was confirmed that, at least, on one occasion, a child was made to sit seperately from the rest of the class for being disruptive at lunch time and on another occasion, child was asked to put their head down for being disruptive at circle time.

ALLEGATION(S): 1. Due to lack of supervision, child sustained a bite mark 2. Staff did not inform authorized representative of incident 3. Staff left child in soiled diaper. INVESTIGATION FINDINGS: On 11/3/2025, Licensing Program Analysts (LPAs) Wadhwa and Ly, arrived at the facility, unannounced to close the complaint investigation for the above allegation and met with Director P.C. Present at our inspection were 5 staff and 9 children. All staff present today were verified to have fingerprint clearance on file. During the investigation, LPAs conducted staff interviews, site observations and record reviews. Facility documents obtained included sign in/out sheet for October 2025. The Director provided a copy of the Personnel Roster, Children's Roster, and Parent & Staff Handbook via email to LPA. Based on interviews, record review and observation, LPAs were unable to determine if 1. Due to lack of supervision, child sustained a bite mark 2. Staff did not inform authorized representative of incident 3. Staff left child in soiled diaper. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are Unsubstantiated. Exit interview was conducted and a copy of this report was reviewed with Director, P.C. Due to printer issues, today's report will be emailed to the Director, P.C. NOTICE OF SITE VISIT WILL BE EMAILED AND SHALL REMAIN POSTED FOR 30 DAYS. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Unsubstantiated Estimated Days of Completion:

State report, November 3, 2025

State report, November 3, 2025

May 2025 Complaint Unsubstantiated

Complaint · May 21, 2025

ALLEGATION(S): Staff hit a daycare child while in care. INVESTIGATION FINDINGS: On 6/30/2025, at approximately 9:15 AM, Licensing Program Analysts (LPAs) Wadhwa and G. conducted an unannounced follow up complaint investigation visit at the facility. LPAs met with Director, P.C. and explained the purpose of the visit. Present during LPAs visit included 9 staff (including director), and 30 preschool children present in four classrooms. All staff present today were verified to have fingerprint clearance on file. During the interview site observations were conducted on 5/23/2025 and 6/30/2025. A review of the facility records was also completed, which included children’s files and parent handbook. Interviews were conducted with staff, a sample of the parents, a sample of the children and the involved parties. Continued on Page 2 Unsubstantiated Estimated Days of Completion:

State report

Nov 2024 Licensing visit 1 finding

Licensing visit · November 21, 2024

CCR 101700(c)(1) · Type B

(1) For a license issued on or after July 1, 2022, initial testing results shall be received and posted within 180 days of licensure. This requirement is not met as evidenced by: Based on observation and record review, the licensee did not comply with the section cited above by testing after 180 days of licensure. Facility tested on 02/17/2024, which poses/posed a potential health, safety or personal rights risk to persons in care.

State report

Jul 2023 Licensing visit nothing cited

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Details

Phone
(650) 465-7529
Address
2500 Cottonwood Drive, San Bruno, 94066
License
414005030

We couldn’t find some information that may matter to your decision: openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, sick and biting policies, and who owns it. We can ask the program for you and copy you in.

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Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

All checked November 2026.

State record

The state’s licensing transparency data reports 4 complaint-related visit(s) to this facility, while 4 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=2, inconclusive=0, unsubstantiated=4, unfounded=CONFIDENTIAL, Type A citations=0, Type B citations=2. The state publishes no further detail for the difference.

From California CDSS Community Care Licensing’s published reports, last checked November 5, 2026.

Details

Medium means the middle half of Bay Area’s 439 licensed centers by state-licensed capacity: 31 to 75 children. Small is 8 to 30; large is 76 to 312.

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