Hearts and Hands Christian Childcare and Preschool

ALLEGATION(S): Staff handled daycare child in a rough manner. Staff yelled at daycare child. INVESTIGATION FINDINGS: On 07/07/2026, Licensing Program Analyst (LPA) J.G. conducted an unannounced complaint investigation. LPA met with Site Director, M.Z. and stated the reason for today's visit was to deliver investigation findings for the above allegations. During today's investigation, LPA completed a census head count in the facility. The Jellyfish, Nemo and Sea Turtle children were all combined in the napping classroom. There were 20 preschoolers and two staff present. It has been alleged that Staff (S1) yelled and handled C1 in a rough manner in the Nemo Classroom on April 1, 2026. Continued on Page 2... Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff are operating facility out of ratio INVESTIGATION FINDINGS: Licensing Program Analyst(LPA) M.K. conducted an unannounced complaint investigation. LPA met with Director, M.Z. and discussed the complaint allegations with them. LPA toured the indoor areas with Director and conducted observations without the Director being present. LPA interviewed one staff (S4), an adult (A1), Director and three children during today's investigation. LPA reviewed four(4) staff files for teacher qualifications. Director self-admitted to LPA that staff (S2) is a teacher-aid who has completed 8 quarter units and has been enrolled in courses for their continue education. Director stated that staff (S2) was releasing another staff (S4) for their break in the morning. There were 11 children present with staff (S2) in Room 2(Seaturtle). **Continue on Next page** Substantiated Estimated Days of Completion:

ALLEGATION(S): Staff did not properly supervise children, resulting in a child sustaining bruises. Staff do not provide a safe environment for child in care. Staff inappropriately speaks to child. Staff do not notify children's parents/authorized representative about an injury. INVESTIGATION FINDINGS: Licensing Program Analyst(LPA) M.K. met with Director, M.Z. for an unannounced follow up complaint investigation. Purpose of today's investigation: deliver investigation findings. LPA conducted observations, interviewed facility staff, an adult (A1), children and random parents during the investigation. LPA toured inside and outside areas of the facility during investigation. Based on interviews and observations during the investigation process, it is concluded that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. The allegations are UNSUBSTANTIATED. No Deficiency issued during today's investigation. **Continue on next page** Unsubstantiated Estimated Days of Completion:

HSC 1596.8662(b)(1) · Type B

(1) On or before March 30, 2018, a person who, on January 1, 2018, is a licensed child day care provider, administrator, or employee of a licensed child day care facility shall complete the mandated reporter training provided pursuant to paragraphs (2) and (3) of subdivision (a), and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial mandated reporter training. This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above in 2 out of 4 files which poses a potential health, safety or personal rights risk to persons in care.