Happy Hearts Preschool

ALLEGATION(S): Staff did not sanitize the diaper changing mat INVESTIGATION FINDINGS: On 07/29/2026, Licensing Program Analyst (LPA) P.G. conducted a visit to deliver findings. LPA met with Licensee N. and explained the reason for today’s visit. LPA toured the indoor and outdoor areas of the facility. Present were Licensee N., six staff, and 44 daycare children - 11 school-age children, 25 preschool-age children, and eight infants. Information provided by the Reporting Party (RP) alleges that staff did not sanitize the diaper changing mat. During the investigation, LPA conducted observations and interviewed the reporting party, director, staff, parents, and other involved parties, and reviewed facility and pertinent records. Based on LPA’s investigation, there was not enough evidence to prove or disprove the allegation as documentation reviewed and statements from multiple parties were inconsistent and did not support the above allegations. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff forced children to stay in the nap area. Staff do not provide nutritious meals to children in care. INVESTIGATION FINDINGS: On 07/24/2026, Licensing Program Analysts (LPA) P.G. conducted a visit to deliver findings. LPA met with Licensee N. and explained the reason for today’s visit. LPA toured the indoor and outdoor areas of the facility. Present were Licensee N., seven staff, and 34 daycare children - seven school-age children, 21 preschool-age children, and six infants. Information provided by the Reporting Party (RP) alleges that staff forced children to stay in the nap area and staff do not provide nutritious meals to children in care. During the investigation, LPA conducted observations and interviewed the reporting party, director, staff, parents, and other involved parties, and reviewed facility and pertinent records. Based on LPA’s investigation, there was not enough evidence to prove or disprove the allegation as documentation reviewed and statements from multiple parties were inconsistent and did not support the above allegations. Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff yells at day care children. Staff handles day care children in an inappropriate manner. Staff forces day care children to sit for long periods of time. Staff does not provide adequate meal service to day care children. INVESTIGATION FINDINGS: On 07/24/2026, Licensing Program Analysts (LPA) P.G. conducted a visit to deliver findings. LPA met with Licensee N. and explained the reason for today’s visit. LPA toured the indoor and outdoor areas of the facility. Present were Licensee N., seven staff, and 34 daycare children - seven school-age children, 21 preschool-age children, and six infants. Information provided by the Reporting Party (RP) alleges that staff yells at day care children, staff handles day care children in an inappropriate manner, staff forces day care children to sit for long periods of time, and staff does not provide adequate meal service to day care children. During the investigation, LPA conducted observations and interviewed the reporting party, director, staff, parents, and other involved parties, and reviewed facility and pertinent records. Based on LPA’s investigation, there was not enough evidence to prove or disprove the allegation as documentation reviewed and statements from multiple parties were inconsistent and did not support the above allegations. Unsubstantiated Estimated Days of Completion:

CCR 101216.3(a) · Type B

Teacher-Child Ratio - (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement was not met as evidenced by: LPA observed a teacher (S1) alone in the playground supervising 13 preschool age children. This poses a potential health, safety, and personal rights risk to children in care.

ALLEGATION(S): Unqualified staff are supervising children alone. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) L.F.D. arrived unannounced to conduct a complaint investigation, and was greeted Licensee, N.K. and informed her the reason for inspection. During today's inspection, there were 7 infants with two (2) teachers, and 31 preschool children with three (3) teachers and one (1) aide present. During the course of the investigation, LPA conducted file review and interviewed staff and parents and obtained the following documents: Staff roster/schedule, Children’s roster/attendance sheet per class, Children’s roster with contact information, activity schedule, parent handbook, and admissions agreement.

CCR 101175(a) · Type B

Waivers and Exceptions for Program Flexibility - (a) Unless the licensee receives prior written departmental approval for a waiver or an exception as specified in (b) below, the licensee shall maintain continuous compliance with all licensing regulations. This requirement was not met as evidenced by: LPA observed 3 infants and 5 preschool age commingling in the Breakfast Room without prior approval from Licensing. This poses a potential health, safety and personal rights risk to children in care.

ALLEGATION(S): Facility staff ridiculed/taunted child in care. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) L.F.D. arrived unannounced to conduct a complaint investigation, and to deliver complaint findings on the above allegation. LPA met and was greeted by Director, ANA CORIA AVILA and informed her the reason for inspection. Shortly after, at 9:34AM, Licensee arrived and met with LPA. During the course of the investigation, LPA and Licensing Program Manager (LPM), Kuizon, G., conducted interviews with six (6) staff, five (5) children and obtained copies the following documents: Staff roster with contact information, children’s roster with contact information.

ALLEGATION(S): Child sustained unexplained bruises while in care. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) L.F.D. arrived unannounced to conduct a complaint investigation. LPA met with Licensee, N.K. and explained the reason for the inspection. During today's inspection, there were 7 infants with two (2) teachers, and 31 preschool children with three (3) teachers and one (1) aide present. During the course of the investigation, LPA conducted interviewed with staff, reporting party (RP), parents and former staff and obtained copies the following documents: Staff roster with contact information, children’s roster with contact information, and former staff contact information.

ALLEGATION(S): Staff do not ensure dishes used by children are clean and sanitary. Staff do not ensure the kitchen area is clean and sanitary. Staff do not ensure the daycare center is free of insects. Staff retaliate against daycare children whose parents file complaints. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) L.F.D. arrived unannounced to conduct a complaint investigation, and to deliver complaint findings on the above allegations. LPA met and was greeted by Director, ANA CORIA AVILA and informed her the reason for inspection. Shortly after, at 9:34AM, Licensee arrived and met with LPA. Upon entry, present were ten (10) children with three (3) teachers in playful pandas, and five (5) children with one (1) teacher in busy bees class. During the course of the investigation, LPA toured the center, conducted interviews with four (4) staff, parents, and obtained copies the following documents: Staff roster with contact information, and children’s roster with contact information.

ALLEGATION(S): Personal Rights - child pin down to sleep Physical Abuse/Corporal Punishment - hair pulled as a form of discipline INVESTIGATION FINDINGS: Licensing Program Analyst (LPA), M.M., made a follow up complaint inspection and to deliver investigation findings. LPA met with Licensee, N.K., and explained to her the purpose of today's visit. LPA toured the facility. During the course of the investigation, LPA conducted observations, interviewed staff, former staff, parents, and children. LPA reviewed records and obtained copy of children's roster, Personnel Report (LIC 500) with staff contact information, police report, video recording, and other evidence. -----Continuation on next page-------- Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff grabbed day care child causing bruising INVESTIGATION FINDINGS: Licensing Program Analyst (LPA), M.M., made a follow up complaint inspection and to deliver investigation findings. LPA met with Licensee, N.K., and explained to her the purpose of today's visit. LPA toured the facility. During the course of the investigation, LPA conducted observations, interviewed staff, former staff, parents, and children. LPA reviewed records and obtained copy of children's roster, Personnel Report (LIC 500) with staff contact information, police report, video recording, photos, and other evidence. -----Continuation on next page-------- Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Facility staff hit day care child. INVESTIGATION FINDINGS: On 1/29/2025, at 1:58PM, Licensing Program Analyst (LPA) L.F., arrived unannounced to conduct a complaint investigation, and to deliver report finding on the above allegation. LPA met and was greeted by N., K., owner and informed her about today’s investigation. During the course of the investigation, LPA interviewed four (4) staff, two (2) children, three (3) parents, and the therapist and obtained the following documents: Preschool staff roster, Preschool children’s roster, and Children’s sign in/out sheets (August and September 2024). It was alleged that, facility staff hit day care child. Based on interviews conducted with the reporting party (RP), staff, therapist, and parents, it was stated by 4 out of 4 staff who were interviewed that they have not seen nor hit another child in care... Contiunue on Lic9099-C... Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff pulled a daycare child by their hair. INVESTIGATION FINDINGS: On 10/18/2024, at 1:30 PM, Licensing Program Analyst (LPA) L.F., arrived unannounced to conduct a subsequent complaint investigation visit. LPA met and was greeted by N., K., Licensee and informed her about today’s inspection. During the course of the investigation, LPA interviewed four (4) staff, three (3) children and obtained the following documents: Personnel report (Lic500), and children’s roster. It was alleged that; Staff pulled a daycare child by their hair. Based on interviews conducted with four (4) staff members and three (3) children, it was stated that staff are caring for children and staff will redirect a child if a child needs to be redirected... Continue on Lic9099-C... Unsubstantiated Estimated Days of Completion: