Growing Hearts Early Learning Center

ALLEGATION(S): Staff handled day-care children in a rough manner Staff yells at children in care Staff shoved a child in care INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) M.M. made an unannounced complaint investigation visit today and met with Facility Representative C.H. for the purpose of delivering the findings for the above allegations. LPA M. previously met with Director A.B. on 06/25/2025 to open the complaint. A subsequent visit was made on 07/17/2025 to further investigate the complaint. During the course of the investigation, LPA M. conducted interviews, received documents, and made observations. From 06/25/2025 through 07/29/2025, interviews were conducted with Director (D1), staff (S1-S7), children (C1-C5) and adults (A1-A4). Continued on LIC9099-C Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff are not wearing masks Staff are not assisting child with toileting needs INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) E.H.T. conducted a subsequent complaint investigation visit with center director for the purpose of delivering complaint investigation findings. It has been alleged that Staff are not wearing masks and staff are not assisting child with toileting needs. Specifically, while face masks were required to be worn in the facility staff were not wearing it coving their nose and mouth as was required; And that staff refuse to assist children with wiping after using the bathroom. During the initial investigation an interview was conducted with Center Director, two teachers and two children on 03/03/22. Five guardians, one staff member, and six children were interviewed between 05/13/22, 05/16/22, 05/20/22, and 05/23/22. Center director and teachers denied the allegations. Center Director stated they no longer have to wear masks, but when it was required, they did wear face masks and there was a period of time where the rules kept changing from no mask, to wear a mask to no mask again. Staff members corroborated the center directors’ statements, stating masks were worn anytime staff were in close proximity when masks were mandated. Continued on 9099-C Unsubstantiated Estimated Days of Completion: