Friends to Parents, Inc.

ALLEGATION(S): Staff do not have updated credentials Staff yells at day care children Staff handles day care children in a rough manner Staff makes inappropriate comments towards day care children Staff uses inappropriate forms of punishment Staff denied day care child using the restroom Staff are not providing adequate food service to day care children Staff are not properly cleaning day care children cups Facility floors are dirty INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) A.M. met with facility representative for this closing complaint investigation. Purpose of visit explained. Information gathered and obtained; staff interviews conducted; files and documents reviewed relevant to investigation. No children's interviews conducted due to the alleged violations happened in a classroom of children too young to be interviewed i.e. 2.5 years -3.5 years old. Based on review of staff files, staff have the appropriate educational requirements as verified. Interviews conducted revealed that staff do not yell at children, rather at times, they do have to raise their voices to get the children's attention when transitioning to another activity or if needed for another relevant situation, i.e children not listening or misbehaving. Per staff, the discipline policy is talking to the children, separating a child (while sitting with child) until ready to rejoin group, and redirecting children as needed. Facility does not use time outs. Children are taken the restroom on a scheduled basis but can also be taken as needed and it is denied that any child was ever refused to use bathroom. Facility provides snacks and meals for children and staff state children are given sufficient portions and if child requests more, additional snacks/food will be given. (Continued on next page 9099-C) Unsubstantiated Estimated Days of Completion:

ALLEGATION(S): Staff speak inappropriately to the daycare children while in care Staff threatened daycare children while in care Staff did not provide adequate supervision to daycare children while in care INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) A.M. met with facility representative for this complaint investigation. Purpose of visit explained. There are 78 children present during the visit. Based on information gathered, it is alleged that a particular staff person (S1) yelled at children and did not provide adequate supervision. The staff person in these allegations no longer works here and the child listed in allegations no longer attends. There is not enough available information to substantiate allegations and the incident happened more than two years ago. LPA interviewed staff currently working here. Copies of relevant documents obtained during the visit. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. This report is reviewed with director and a copy of this report must be made available for public review upon request. Notice of site visit shall remain posted for 30 days. Unsubstantiated Estimated Days of Completion: