Richmond · Licensed center
Contra Costa Co. Head Start - Balboa CDC
At a glance
- Large center, licensed for 140 children.
What the state has found
The state cited rules at 8 of its 17 licensing inspections since March 2022.
See each inspection
Licensing inspections
- Sep 11, 2026Nothing cited
Jul 30, 20261 citation
CCR 101229(a)(1)Type B
“101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1)No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by: On 07/21/2026, C1 was left unsupervised on the playground for approximately 2 minutes while the rest of the class went to their classroom which posed an potential risk to the Health, Safety or Personal Rights to children in care.”
CCR 101229(a)(1)
Dec 18, 20251 citation
CCR 101229(a)(1)Type B
“101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation. This requirement has not been met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above when C1 was left unsupervised for 1 minute which poses an potential risk to the health, safety or personal rights of children in care.”
CCR 101229(a)(1)
- Dec 11, 2025Nothing cited
Apr 10, 20251 citation
CCR 101223(a)(3)Type A
“Personal Rights-The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...This requirement was not met as eviendenced by: Staff grabbed a child by the shirt (collar) which is an immediate risk to the health and safety of children in care.”
CCR 101223(a)(3)
Jan 7, 20251 citation
CCR 101223(a)(3)Type A
“Personal Rights-The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as eviendenced by: Staff grabbed a child by the arm which is an immediate risk to the health and safety of children in care.”
CCR 101223(a)(3)
- Mar 29, 2024Nothing cited
- Mar 26, 2024Nothing cited
- Jul 20, 2023Nothing cited
- May 10, 2023Nothing citedDeficiency Dismissed
May 5, 20232 citations in 2 reports
CCR 101223(a)(3)Type A
“Personal Rights To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. A teacher grabbed a child by his clothes and placed the child on the floor. The same child was held down by the teacher with her hand on his back. This requirement was not met as evidenced by document review and licensee interview. This poses an immediate health and safety risk to the children in care.”
CCR 101223(a)(3)
A second state report dated the same day: 1 citation
CCR 101223(a)(3)Type B
“Personal Rights To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. A teacher showed a character from a horror film to a few children in the classroom. A child became frighten because of the picture shown. This requirement was not met as evidenced by document review and licensee interview. This poses a potential health and safety risk to the children in care.”
CCR 101223(a)(3)
- Apr 7, 2023Nothing cited
- Mar 23, 2023Nothing cited
Nov 14, 20221 citation
CCR 101229(a)(1)Type B
“Responsibility for Providing Care and Supervision (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. During a classroom tour, a monitor observed a child walk into the bathroom to wash hands and exit without any adult supervision. This poses a potential health and safety risk to children in care.”
CCR 101229(a)(1)
Sep 21, 20221 citation
CCR 101700.3(b)(1)Type B
“Lead Testing Written D.A. result with values of 5.5 ppb or greater shall be deemed an Action Level Exceedance. Based on record review, the licensee did not comply with the section cited above which poses a potential health and safety risk to persons in care.”
CCR 101700.3(b)(1)
May 6, 20221 citation
CCR 101223(a)Type B
“Personal Rights To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by video recordings that a staff member physically moved a child who was laying on a mat and fell to the floor. This poses an potential health and safety risk to children in care.”
CCR 101223(a)
- Mar 3, 2022Nothing cited
The state cited rules at 8 of this center's 17 inspections. Most Bay Area centers inspected 10 or more times had rules cited at some but not all of theirs, as this center did: 100% of 89.
How all 89 Bay Area centers inspected 10 or more times compare
Of the 89 Bay Area centers the state inspected 10 or more times, how many of those inspections cited a rule:
- Some100%This center
Read every record and the state’s reports
State record — California CDSS Community Care Licensing
- Last visit
- September 11, 2026
- On file
- 17 visits since March 2022 — 9 cited nothing · 5 complaint investigations
- Most serious
- Type A —
Personal Rights-The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...This requirement was not met as eviendenced by: Staff grabbed a child by the shirt (collar) which is an immediate risk to the health and safety of children in care.
· April 10, 2025
California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.
Jul 2026 Licensing visit 1 finding
Licensing visit · July 30, 2026
CCR 101229(a)(1) · Type B
101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1)No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by: On 07/21/2026, C1 was left unsupervised on the playground for approximately 2 minutes while the rest of the class went to their classroom which posed an potential risk to the Health, Safety or Personal Rights to children in care.
Dec 2025 Licensing visit 1 finding
Licensing visit · December 18, 2025
CCR 101229(a)(1) · Type B
101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation. This requirement has not been met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above when C1 was left unsupervised for 1 minute which poses an potential risk to the health, safety or personal rights of children in care.
Apr 2025 Licensing visit 1 finding
Licensing visit · April 10, 2025
CCR 101223(a)(3) · Type A
Personal Rights-The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...This requirement was not met as eviendenced by: Staff grabbed a child by the shirt (collar) which is an immediate risk to the health and safety of children in care.
Jan 2025 Licensing visit 1 finding
Licensing visit · January 7, 2025
CCR 101223(a)(3) · Type A
Personal Rights-The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as eviendenced by: Staff grabbed a child by the arm which is an immediate risk to the health and safety of children in care.
Aug 2024 Complaint Unsubstantiated
Complaint · August 26, 2024
ALLEGATION(S): Staff speaks rudely to child. INVESTIGATION FINDINGS: LPA D.C. met with Center Director M.D. for a complaint investigation regarding the above allegation. Present were 14 staff and 38 children in care. It was alleged that staff speaks rudely to child. During the course of the investigation, interviews were conducted and records reviewed. During the investigation, children's personal rights were discussed. Based on the investigative findings, there was no evidence to determine whether or not staff speaks rudely to child. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated at this time. Notice of Site Visit provided must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:
Aug 2024 Complaint Unsubstantiated
Complaint · August 6, 2024
ALLEGATION(S): Staff hit daycare children. INVESTIGATION FINDINGS: On 08/07/2024 at 8:45 AM Licensing Program Analyst (LPA), A.C. conducted an unannounced complaint visit to discuss the above allegation. LPA met with the Director, M.D. and Education Manager, L.S. to explain the purpose of today's visit. LPA toured the facility, retrieved documentation, reviewed video footage, and interviewed staff and children. During the course of the investigation, there was not enough evidence to prove that staff hit a day care child. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. This allegation is Unsubstantiated. Exit interview conducted, appeal rights were given, and report was reviewed with the Director, M.D. and Education Manager, L.S. Unsubstantiated Estimated Days of Completion:
May 2023 Licensing visit 1 finding
Licensing visit · May 5, 2023
CCR 101223(a)(3) · Type A
Personal Rights To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. A teacher grabbed a child by his clothes and placed the child on the floor. The same child was held down by the teacher with her hand on his back. This requirement was not met as evidenced by document review and licensee interview. This poses an immediate health and safety risk to the children in care.
May 2023 Licensing visit 1 finding
Licensing visit · May 5, 2023
CCR 101223(a)(3) · Type B
Personal Rights To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. A teacher showed a character from a horror film to a few children in the classroom. A child became frighten because of the picture shown. This requirement was not met as evidenced by document review and licensee interview. This poses a potential health and safety risk to the children in care.
Apr 2023 Complaint Substantiated
Complaint · April 19, 2023
CCR 101223(a)1 · Type A
Personal Rights The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by document review and licensee interview. This poses an immediate health and safety risk to the children in care.
Mar 2023 Complaint Unsubstantiated
Complaint · March 20, 2023
ALLEGATION(S): Personal Rights - Teacher pulls child's arm Personal Rights - Staff wakes up child during nap time Personal Rights - Staff said child should be punished INVESTIGATION FINDINGS: On Thursday, May 25, 2023 at 9:45 AM, Licensing Program Analyst (LPA) C.C. met with M.D., Center Director, for an unannounced complaint investigation. There are 78 children and 27 staff members including the director. Interviews were conducted. An allegation was made that a staff member pulled a child's arm on multiple occasions. There was not enough evidence to prove or disprove that the allegation may have occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged allegation did or did not occur. Based upon the investigation, the complaint allegation is Unsubstantiated. Exit interview was conducted. Appeal rights were given and discussed. Notice of Site visit must be posted for 30 days. Unsubstantiated Estimated Days of Completion: On Thursday, May 25, 2023 at 9:45 AM, Licensing Program Analyst (LPA) C.C. met with M.D., Center Director, for an unannounced complaint investigation. There are 78 children and 27 staff members including the director. Interviews were conducted. An allegation was made that a staff member woke a child up to use the bathroom. There was not enough evidence to prove or disprove that the allegation may have occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged allegation did or did not occur. Based upon the investigation, the complaint allegation is Unsubstantiated. Exit interview was conducted. Appeal rights were given and discussed. Notice of Site visit must be posted for 30 days. Unsubstantiated Estimated Days of Completion: On Thursday, May 25, 2023 at 9:45 AM, Licensing Program Analyst (LPA) C.C. met with M.D., Center Director, for an unannounced complaint investigation. There are 78 children and 27 staff members including the director. Interviews were conducted. A child had been playing outside on the playground. An allegation was made that a staff member disciplined the child by telling the child that the child should be punished. There was not enough evidence to prove or disprove that the allegation may have occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged allegation did or did not occur. Based upon the investigation, the complaint allegation is Unsubstantiated. Exit interview was conducted. Appeal rights were given and discussed. Notice of Site visit must be posted for 30 days. Unsubstantiated Estimated Days of Completion:
Nov 2022 Licensing visit 1 finding
Licensing visit · November 14, 2022
CCR 101229(a)(1) · Type B
Responsibility for Providing Care and Supervision (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. During a classroom tour, a monitor observed a child walk into the bathroom to wash hands and exit without any adult supervision. This poses a potential health and safety risk to children in care.
Sep 2022 Licensing visit 1 finding
Licensing visit · September 21, 2022
CCR 101700.3(b)(1) · Type B
Lead Testing Written D.A. result with values of 5.5 ppb or greater shall be deemed an Action Level Exceedance. Based on record review, the licensee did not comply with the section cited above which poses a potential health and safety risk to persons in care.
May 2022 Licensing visit 1 finding
Licensing visit · May 6, 2022
CCR 101223(a) · Type B
Personal Rights To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by video recordings that a staff member physically moved a child who was laying on a mat and fell to the floor. This poses an potential health and safety risk to children in care.
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Details
- Phone
- (510) 374-7025
- Address
- 1001 S. 57th Street, Richmond, 94804
- License
- 073400249
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Sources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked November 2026.
State record
The state’s licensing transparency data reports 7 complaint-related visit(s) to this facility, while 4 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=1, inconclusive=0, unsubstantiated=5, unfounded=CONFIDENTIAL, Type A citations=1, Type B citations=0. The state publishes no further detail for the difference.
From California CDSS Community Care Licensing’s published reports, last checked November 5, 2026.
Details
- Phone, Address, License ccld.dss.ca.gov
Large means the biggest quarter of Bay Area’s 439 licensed centers by state-licensed capacity: 76 to 312 children. Small is 8 to 30; medium is 31 to 75.