Bright Horizons at Sunnyvale

Unsubstantiated

ALLEGATION(S): Staff did not meet the needs of the daycare children. Staff mishandled/mistreated the daycare children. INVESTIGATION FINDINGS: On 01/15/2026, Licensing Program Analyst (LPA) Mandeep Kaur met with Director, G.N. for an unannounced follow up complaint investigation. Purpose of today's investigation: deliver investigation findings. LPA conducted complaint investigation comprising of observations, random staff interviews, random parents interviews, random children interviews, records review and evidence gathered. Based on interviews, observations, records review and evidence gathered during the investigation process, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiency issued during today's investigation. Appeal rights were provided. Exit interview conducted and report was reviewed with Director, G.N. A Notice of Site Visit was given and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

Unsubstantiated

ALLEGATION(S): Staff scolded a child in care. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) Mandeep Kaur met with Assistant Director S.G. and Director, G.N., for an unannounced follow up complaint investigation. Purpose of today's investigation: deliver investigation findings. LPA reviewed the staff files, child (C1) file, attempted to interview children, interviewed staff and parents during the investigation. LPA toured the inside and outside of the facility during investigation. Based on interviews, observations, records review and evidence gathered during the investigation process, it is concluded that although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED. Exit interview conducted and report was reviewed with the Director, G.N. Notice of site visit issued and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

Unsubstantiated

ALLEGATION(S): Staff did not allow child to nap. Staff left child unsupervised. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) Mandeep Kaur met with Assistant Director S.G. and Director, G.N., for an unannounced follow up complaint investigation. Purpose of today's investigation: deliver investigation findings. LPA reviewed the staff files, child file(C1), attempted to interview children, interviewed staff and parents during the investigation. LPA toured the inside and outside of the facility during investigation. LPA interviewed six (6) staff during today's investigation including Assistant Director and Director. Based on interviews, observations, records review and evidence gathered during the investigation process, it is concluded that although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED. Exit interview conducted and report was reviewed with the Director, G.N. Notice of site visit issued and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

Unsubstantiated

ALLEGATION(S): Child sustained unexplained injuries while in care. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) Mandeep Kaur met with Assistant Director S.G., for an unannounced follow up complaint investigation. Purpose of today's investigation: deliver investigation findings. LPA reviewed the staff files, a child(C1) file, attempted to interview children, interviewed staff and parents during the investigation. LPA toured the inside and outside of the facility during investigation. Director, G.N. joined later during today's investigation and purpose of the today's investigation was explained: deliver investigation findings. LPA interviewed two (2) staff during today's investigation including Director. Incident reports for the child (C1) were provided via email to LPA before the conclusion of today's investigation. Unsubstantiated Estimated Days of Completion:

CCR 101223(a)(3) · Type A

Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by: a preschool teacher(S1) slapped one preschool child(C1) on left cheek on 02/22/24 during rest time. This poses an immediate risk to the health, safety and personal rights of children in care.

CCR 101223(a)(3) · Type B

Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature. Based on interviews, as well as the self reported incident report; a child's personal rights were violated. This poses a potential risk to the health, safety, and personal rights of the children in care.

CCR 101221(C)(1) · Type B · No longer displayed by the state

Child's Records: The licensee shall be responsible for safeguarding the confidentiality of record contents. Some Unusual Incident Reports were placing face-up in the openly accessible container may be revealed by irrelevant others.