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West Lake Hills · Licensed center

Primrose School of West Lake Hills

primrosewestlakehills.com

At a glance

  • Large center, licensed for 162 children.

What the state has found

This state publishes the visits that cited something but not the ones that cited nothing, so there is no city rate to set this beside.

See each inspection

Licensing inspections

  • Aug 26, 20242 citations
    • 746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible forHigh
      • “Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.”

        746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for

    • 746.3417(3) - Children Handwashing After Toileting or DiaperingMedium High
      • “A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.”

        746.3417(3) - Children Handwashing After Toileting or Diapering

  • Aug 19, 20242 citations
    • 746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - OrientationMedium High
      • “Eight out of the ten staff files reviewed did not have proof of orientation to the center.”

        746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation

    • 746.3417(3) - Children Handwashing After Toileting or DiaperingMedium High
      • “A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.”

        746.3417(3) - Children Handwashing After Toileting or Diapering

  • Oct 2, 20233 citations
    • 746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible forHigh
      • “One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.”

        746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for

    • 746.3401(a) - Annual Sanitation InspectionMedium High
      • “The required annual sanitation inspection was not available for review.”

        746.3401(a) - Annual Sanitation Inspection

    • 746.2421(b) - Written Feeding Instructions - Review and Update Every 30 DaysMedium
      • “Current feeding instructions for four children were not available for review.”

        746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days

  • Oct 20, 20221 citation
    • 746.2426 - Infant May Not Sleep in a Restrictive DeviceHigh
      • “During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.”

        746.2426 - Infant May Not Sleep in a Restrictive Device

  • Nov 18, 20212 citations
    • 746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care ProfessionalMedium High
      • “There were more than one food allergy plan that did not have the parent's signature.”

        746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional

    • 746.4135(b) - Children's Products- Annual CertificationMedium
      • “The Children's Product certificates was last updated on 3-11-2020.”

        746.4135(b) - Children's Products- Annual Certification

Read every record and the state’s reports

State record — Texas HHSC

Last visit
September 11, 2026
On file
5 visits since November 2021 — all of them cited findings · 6 complaint investigations
Most serious
High — The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm. · November 20, 2025

Texas HHSC describes each deficiency in writing and weights the standard behind it from high to low by the risk a violation presents to children. It publishes no inspection document.

Sep 2026 Complaint 2 findings

Complaint · September 11, 2026

Reported to the state by the program

Self-report is Texas HHSC’s own field on its complaint investigation record.

746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child · Medium High

A food that a child was known to be allergic to was served to that child.

746.701(5) - Licensing Incident/Illness Report Form - Situations Placing Children at Risk · Medium

No incident report was made about the allergy incident.

State licensing record

Nov 2025 Complaint 2 findings

Complaint · November 20, 2025

746.305(a)(6) - Report Situation Placing Children at Risk · High

The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.

746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child · Medium High

During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.

State licensing record

Nov 2025 Complaint

Complaint · November 18, 2025

746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization · Medium High

This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.

State licensing record

Aug 2024 Licensing visit 2 findings

Licensing visit · August 26, 2024

746.3417(3) - Children Handwashing After Toileting or Diapering · Medium High

A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.

746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for · High

Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.

State licensing record

Aug 2024 Licensing visit 2 findings

Licensing visit · August 19, 2024

746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation · Medium High

Eight out of the ten staff files reviewed did not have proof of orientation to the center.

746.3417(3) - Children Handwashing After Toileting or Diapering · Medium High

A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.

State licensing record

Feb 2024 Complaint

Complaint · February 4, 2024

746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control · High

A caregiver did not show good judgment when she duct taped a child's shoes to his feet.

State licensing record

Oct 2023 Licensing visit 3 findings

Licensing visit · October 2, 2023

746.3401(a) - Annual Sanitation Inspection · Medium High

The required annual sanitation inspection was not available for review.

746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for · High

One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.

746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days · Medium

Current feeding instructions for four children were not available for review.

State licensing record

Oct 2022 Licensing visit 1 finding

Licensing visit · October 20, 2022

746.2426 - Infant May Not Sleep in a Restrictive Device · High

During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.

State licensing record

Feb 2022 Complaint

Complaint · February 7, 2022

746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control · High

Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.

State licensing record

Jan 2022 Complaint

Complaint · January 11, 2022

Reported to the state by the program

Self-report is Texas HHSC’s own field on its complaint investigation record.

746.707 - Incident/Illness Report Form Shared with Parent · Medium

Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.

State licensing record

Nov 2021 Licensing visit 2 findings

Licensing visit · November 18, 2021

746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional · Medium High

There were more than one food allergy plan that did not have the parent's signature.

746.4135(b) - Children's Products- Annual Certification · Medium

The Children's Product certificates was last updated on 3-11-2020.

State licensing record

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Details

Phone
(512) 689-8839
Address
3423 Bee Caves Rd Ste A100, West Lake Hills, 78746
License
1661183

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Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

All checked July 2026.

State record

From Texas HHSC’s published reports, last checked November 8, 2026.

Details

Large means the biggest quarter of Austin-area’s 928 licensed centers by state-licensed capacity: 154 to 731 children. Small is 12 to 61; medium is 62 to 153.

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