Austin · Licensed center
Primrose School of Shady Hollow
At a glance
- Large center, licensed for 210 children.
- Primrose Schools franchise; the brand is owned by Roark Capital (private equity).
What the state has found
State record — Texas HHSC
- Last visit
- September 21, 2023
- On file
- 3 complaint investigations
- Most serious
- High —
It was confirmed that a child was left unattended on the playground for a short amount of time.
· September 21, 2023
Texas HHSC describes each deficiency in writing and weights the standard behind it from high to low by the risk a violation presents to children. It publishes no inspection document.
Sep 2023 Complaint 2 findings
Complaint · September 21, 2023
746.1203(10) - Responsibilities of Caregivers - Share Information with Incoming Caregivers · Medium High
It was confirmed that a caregiver did not inform the other caregivers of a child being dropped off. This led to the child being left unattended on the playground.
746.1205(a)(1) - Responsibilities of Caregivers - Know children responsible for · High
It was confirmed that a child was left unattended on the playground for a short amount of time.
Apr 2023 Complaint
Complaint · April 18, 2023
Reported to the state by the program
Self-report is Texas HHSC’s own field on its complaint investigation record.
746.1205(a)(1) - Responsibilities of Caregivers - Know children responsible for · High
There was a child that was left in the classroom unattended for approximately 10 minutes.
May 2022 Complaint
Complaint · May 11, 2022
Reported to the state by the program
Self-report is Texas HHSC’s own field on its complaint investigation record.
746.1203(4) - Responsibilities of Caregivers- Supervision of Children · High
It was found that caregivers left a child outside without supervision for approximately 2 minutes.
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
What staff are paid
- Team Teacher
- $16 an hourJob posting, September 2026
Details
- Phone
- (512) 282-2341
- Address
- 12341 Brodie Ln, Austin, 78748
- License
- 1715961
We couldn’t find some information that may matter to your decision: openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies. We can ask the program for you and copy you in.
Sources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
What staff are paid
- Team Teacher — Checked October 2026 primroseschools.com
Details
- Phone, Address, License — Checked July 2026 childcare.hhs.texas.gov
- Website, Who runs it — Checked October 2026 primroseschools.com
- Who runs it — Checked October 2026 roarkcapital.com
The private-equity firm Roark Capital lists Primrose Schools among its current investments and describes it as a franchisor of pre-K schools. roarkcapital.com
Large means the biggest quarter of Austin-area’s 928 licensed centers by state-licensed capacity: 154 to 731 children. Small is 12 to 61; medium is 62 to 153.