RMMA · Licensed center
Primrose School of Austin at Mueller
At a glance
- Large center, licensed for 284 children.
- Primrose Schools franchise; the brand is owned by Roark Capital (private equity).
What the state has found
This state publishes the visits that cited something but not the ones that cited nothing, so there is no city rate to set this beside.
See each inspection
Licensing inspections
Dec 9, 20251 citation
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible forHigh
“Classroom preschool 1 caregivers reported having 17 children in care when they had 20 children.”
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
Sep 3, 20251 citation
746.801(8) - Required Records Maintained and Made Available - Playground Maintenance RecordsMedium
“At inspection, the operation did not have a playground checklist, available for CCR.”
746.801(8) - Required Records Maintained and Made Available - Playground Maintenance Records
Aug 22, 20221 citation
746.801(3) - Required Records Maintained and Made Available - Personnel and Training RecordsMedium
“Of the 10 staff files reviewed the following needs to be updated: 4 files need the date of hire 5 files need documentation of Pre-Service Training 4 files need to complete 20-21 training hours 7 files need to complete 21-22 training hours.”
746.801(3) - Required Records Maintained and Made Available - Personnel and Training Records
Apr 27, 20223 citations
745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operationHigh
“One staff member was accidentally inactivated on 2/23/22. They were present at the operation without an updated background check eligibility notification. This was corrected at inspection with the staff member left the operation while I was present.”
745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operation
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 DaysMedium
“Updated infant feeding instructions were missing for 8 children. Two of these were corrected during inspection when the parents were contacted and stated that there were no changes.”
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days
746.1309(a) - Documented Annual Training Area - 24 Hours RequiredMedium
“10 staff files were reviewed. One staff member needs proof of her 2020-2021 trainings, and one staff member needs proof of two more hours of training.”
746.1309(a) - Documented Annual Training Area - 24 Hours Required
Jan 25, 20224 citations
746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care ProfessionalMedium High
“One allergy action plan needs to be signed by both the parent and the doctor. Two allergy action plans need to be signed by the doctor.”
746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional
746.613(b) - Immunization Records, Exceptions, and Exemptions CurrentMedium High
“One child was missing an up to date immunization record.”
746.613(b) - Immunization Records, Exceptions, and Exemptions Current
746.3809 - Medication No Longer UsedMedium
“Expired medication was located in the medication bin during the inspection. This was corrected at inspection when the expired medications were removed from the medication bin.”
746.3809 - Medication No Longer Used
746.801(3) - Required Records Maintained and Made Available - Personnel and Training RecordsMedium
“5 staff training files were not available for review during the inspection.”
746.801(3) - Required Records Maintained and Made Available - Personnel and Training Records
Dec 8, 20216 citations
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible ForHigh
“Two staff members were unaware of the number of children in their classroom.”
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For
746.2909(1) - Arrangement of Napping Equipment - Not Blocking Entrances or ExitsMedium High
“Two classrooms had exit doors that were blocked by naptime cots. This was corrected at inspection when the cots were removed from in front of the doors.”
746.2909(1) - Arrangement of Napping Equipment - Not Blocking Entrances or Exits
746.5101(b) - Annual Fire Inspection - Conducted by Fire MarshalMedium High
“A copy of the updated annual fire inspection was not on file at the operation.”
746.5101(b) - Annual Fire Inspection - Conducted by Fire Marshal
746.1613(a) - Reduction of child, caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards metMedium
“During naptime one classroom was out of ratio. There were 10 children in care with one staff member. There were children in the room under 18 months old. This was corrected at inspection when the second caregiver returned to the classroom.”
746.1613(a) - Reduction of child, caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
746.5205(4) - Documentation of DrillsMedium
“Drill logs have not been documented since August 2021.”
746.5205(4) - Documentation of Drills
746.901(4) - Required Personnel Records - Required AffidavitMedium Low
“Two staff members need notarized affidavits for the HR file.”
746.901(4) - Required Personnel Records - Required Affidavit
Oct 5, 20214 citations
746.1315(b) - Each Caregiver and the Director Must Have Current Training in pediatric CPRMedium High
“One caregiver needed to renew their CPR/First Aid training.”
746.1315(b) - Each Caregiver and the Director Must Have Current Training in pediatric CPR
746.611(a)(2) - Required Health Statement - Signed affidavit from parent stating medical diagnosis and treatment conflict with religious beliefsMedium
“Three caregivers were missing the notarized affidavit in their staff file.”
746.611(a)(2) - Required Health Statement - Signed affidavit from parent stating medical diagnosis and treatment conflict with religious beliefs
746.1309(c) - Documented Annual Training - 1 hour in Prevention, Recognition and Reporting of child maltreatmentMedium
“10 staff files were reviewed. Six caregivers were missing training in child maltreatment.”
746.1309(c) - Documented Annual Training - 1 hour in Prevention, Recognition and Reporting of child maltreatment
746.901(2) - Required Personnel Records- Meets RequirementsMedium
“One caregiver was missing a copy of their diploma or transcripts in their staff file.”
746.901(2) - Required Personnel Records- Meets Requirements
Jul 9, 20211 citation
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For
“746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For”
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For
Read every record and the state’s reports
State record — Texas HHSC
- Last visit
- July 27, 2026
- On file
- 8 visits since July 2021 — all of them cited findings · 6 complaint investigations
- Most serious
- High —
The investigation concluded that two caregivers, were not properly supervising the children in care.
· July 27, 2026
Texas HHSC describes each deficiency in writing and weights the standard behind it from high to low by the risk a violation presents to children. It publishes no inspection document.
Jul 2026 Complaint
Complaint · July 27, 2026
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High
The investigation concluded that two caregivers, were not properly supervising the children in care.
Jan 2026 Complaint 3 findings
Complaint · January 23, 2026
746.3401(a) - Annual Sanitation Inspection · Medium High
The last santation inspection is dated 09/05/2024.
746.1601 - Child/ Caregiver Ratio - 13 or More Children · Medium High
There are concerns with caregiver to child ratios.
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for · High
The caregivers in charge of the classroom were not aware of the number of total children in their care.
Jan 2026 Complaint
Complaint · January 9, 2026
746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child · Medium High
It was found that during the break transition of teachers it was not communicated that a food item should not be served to a child with a food allergy.
Dec 2025 Licensing visit 1 finding
Licensing visit · December 9, 2025
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for · High
Classroom preschool 1 caregivers reported having 17 children in care when they had 20 children.
Dec 2025 Complaint
Complaint · December 8, 2025
Reported to the state by the program
Self-report is Texas HHSC’s own field on its complaint investigation record.
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High
A child was left unsupervised for 5 minutes in a classroom.
Nov 2025 Complaint 2 findings
Complaint · November 7, 2025
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High
There was a child that was left unsupervised in a classroom.
746.305(a)(6) - Report Situation Placing Children at Risk · High
The operation failed to report an incident where a child was left unsupervised in a classroom.
Sep 2025 Licensing visit 1 finding
Licensing visit · September 3, 2025
746.801(8) - Required Records Maintained and Made Available - Playground Maintenance Records · Medium
At inspection, the operation did not have a playground checklist, available for CCR.
Dec 2024 Complaint
Complaint · December 14, 2024
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High
A child was left in the classroom alone for approximately 4-6 minutes.
Aug 2022 Licensing visit 1 finding
Licensing visit · August 22, 2022
746.801(3) - Required Records Maintained and Made Available - Personnel and Training Records · Medium
Of the 10 staff files reviewed the following needs to be updated: 4 files need the date of hire 5 files need documentation of Pre-Service Training 4 files need to complete 20-21 training hours 7 files need to complete 21-22 training hours.
Apr 2022 Licensing visit 3 findings
Licensing visit · April 27, 2022
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days · Medium
Updated infant feeding instructions were missing for 8 children. Two of these were corrected during inspection when the parents were contacted and stated that there were no changes.
745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operation · High
One staff member was accidentally inactivated on 2/23/22. They were present at the operation without an updated background check eligibility notification. This was corrected at inspection with the staff member left the operation while I was present.
746.1309(a) - Documented Annual Training Area - 24 Hours Required · Medium
10 staff files were reviewed. One staff member needs proof of her 2020-2021 trainings, and one staff member needs proof of two more hours of training.
Jan 2022 Licensing visit 4 findings
Licensing visit · January 25, 2022
746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional · Medium High
One allergy action plan needs to be signed by both the parent and the doctor. Two allergy action plans need to be signed by the doctor.
746.613(b) - Immunization Records, Exceptions, and Exemptions Current · Medium High
One child was missing an up to date immunization record.
746.3809 - Medication No Longer Used · Medium
Expired medication was located in the medication bin during the inspection. This was corrected at inspection when the expired medications were removed from the medication bin.
746.801(3) - Required Records Maintained and Made Available - Personnel and Training Records · Medium
5 staff training files were not available for review during the inspection.
Dec 2021 Licensing visit 6 findings
Licensing visit · December 8, 2021
746.1613(a) - Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met · Medium
During naptime one classroom was out of ratio. There were 10 children in care with one staff member. There were children in the room under 18 months old. This was corrected at inspection when the second caregiver returned to the classroom.
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For · High
Two staff members were unaware of the number of children in their classroom.
746.901(4) - Required Personnel Records - Required Affidavit · Medium Low
Two staff members need notarized affidavits for the HR file.
746.2909(1) - Arrangement of Napping Equipment - Not Blocking Entrances or Exits · Medium High
Two classrooms had exit doors that were blocked by naptime cots. This was corrected at inspection when the cots were removed from in front of the doors.
746.5101(b) - Annual Fire Inspection - Conducted by Fire Marshal · Medium High
A copy of the updated annual fire inspection was not on file at the operation.
746.5205(4) - Documentation of Drills · Medium
Drill logs have not been documented since August 2021.
Oct 2021 Licensing visit 4 findings
Licensing visit · October 5, 2021
746.1315(b) - Each Caregiver and the Director Must Have Current Training in pediatric CPR · Medium High · No longer on the state’s site as of October 9, 2026
One caregiver needed to renew their CPR/First Aid training.
746.611(a)(2) - Required Health Statement - Signed affidavit from parent stating medical diagnosis and treatment conflict with religious beliefs · Medium · No longer on the state’s site as of October 9, 2026
Three caregivers were missing the notarized affidavit in their staff file.
746.1309(c) - Documented Annual Training - 1 hour in Prevention, Recognition and Reporting of child maltreatment · Medium · No longer on the state’s site as of October 9, 2026
10 staff files were reviewed. Six caregivers were missing training in child maltreatment.
746.901(2) - Required Personnel Records- Meets Requirements · Medium · No longer on the state’s site as of October 9, 2026
One caregiver was missing a copy of their diploma or transcripts in their staff file.
Jul 2021 Licensing visit 1 finding
Licensing visit · July 9, 2021
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For · No longer on the state’s site as of July 11, 2026
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Details
- Phone
- (512) 668-1010
- Address
- 2200 Aldrich St Ste 130, Austin, 78723
- License
- 1696340
We couldn’t find some information that may matter to your decision: openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies. We can ask the program for you and copy you in.
Sources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
State record
From Texas HHSC’s published reports, last checked November 8, 2026.
Details
- Phone, Address, License — Checked July 2026 childcare.hhs.texas.gov
- Website, Who runs it — Checked October 2026 primroseschools.com
- Who runs it — Checked October 2026 roarkcapital.com
The private-equity firm Roark Capital lists Primrose Schools among its current investments and describes it as a franchisor of pre-K schools. roarkcapital.com
Large means the biggest quarter of Austin-area’s 928 licensed centers by state-licensed capacity: 154 to 731 children. Small is 12 to 61; medium is 62 to 153.