RMMA · Licensed center
Primrose School of Austin at Mueller
- Large center, licensed for 284 children.
What these mean, and where they come from
Large means the biggest quarter of Austin-area’s 928 licensed centers by state-licensed capacity: 154 to 731 children. Small is 12 to 61; medium is 62 to 153.
Shortlist doesn’t have these yet: cost, hours and late pickup, teaching approach, ratios and staff, a typical day, sick and biting policies.
What the state has found
This state publishes the visits that cited something but not the ones that cited nothing, so there is no city rate to set this beside.
From Texas HHSC’s published reports, last checked September 25, 2026.
Read every record and the state’s reports
State record — Texas HHSC
- Last visit
- January 23, 2026
- On file
- 8 visits since July 2021 — all of them cited findings · 5 complaint investigations
- Most serious
- High —
The caregivers in charge of the classroom were not aware of the number of total children in their care.
· January 23, 2026
Texas HHSC describes each deficiency in writing and weights the standard behind it from high to low by the risk a violation presents to children. It publishes no inspection document.
Jan 2026 Complaint 3 findings
Complaint · January 23, 2026
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for · High
The caregivers in charge of the classroom were not aware of the number of total children in their care.
746.1601 - Child/ Caregiver Ratio - 13 or More Children · Medium High
There are concerns with caregiver to child ratios.
746.3401(a) - Annual Sanitation Inspection · Medium High
The last santation inspection is dated 09/05/2024.
Jan 2026 Complaint
Complaint · January 9, 2026
746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child · Medium High
It was found that during the break transition of teachers it was not communicated that a food item should not be served to a child with a food allergy.
Dec 2025 Licensing visit 1 finding
Licensing visit · December 9, 2025
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for · High
Classroom preschool 1 caregivers reported having 17 children in care when they had 20 children.
Dec 2025 Complaint
Complaint · December 8, 2025
Reported to the state by the program
Self-report is Texas HHSC’s own field on its complaint investigation record.
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High
A child was left unsupervised for 5 minutes in a classroom.
Nov 2025 Complaint 2 findings
Complaint · November 7, 2025
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High
There was a child that was left unsupervised in a classroom.
746.305(a)(6) - Report Situation Placing Children at Risk · High
The operation failed to report an incident where a child was left unsupervised in a classroom.
Sep 2025 Licensing visit 1 finding
Licensing visit · September 3, 2025
746.801(8) - Required Records Maintained and Made Available - Playground Maintenance Records · Medium
At inspection, the operation did not have a playground checklist, available for CCR.
Dec 2024 Complaint
Complaint · December 14, 2024
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High
A child was left in the classroom alone for approximately 4-6 minutes.
Aug 2022 Licensing visit 1 finding
Licensing visit · August 22, 2022
746.801(3) - Required Records Maintained and Made Available - Personnel and Training Records · Medium
Of the 10 staff files reviewed the following needs to be updated: 4 files need the date of hire 5 files need documentation of Pre-Service Training 4 files need to complete 20-21 training hours 7 files need to complete 21-22 training hours.
Apr 2022 Licensing visit 3 findings
Licensing visit · April 27, 2022
745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operation · High
One staff member was accidentally inactivated on 2/23/22. They were present at the operation without an updated background check eligibility notification. This was corrected at inspection with the staff member left the operation while I was present.
746.1309(a) - Documented Annual Training Area - 24 Hours Required · Medium
10 staff files were reviewed. One staff member needs proof of her 2020-2021 trainings, and one staff member needs proof of two more hours of training.
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days · Medium
Updated infant feeding instructions were missing for 8 children. Two of these were corrected during inspection when the parents were contacted and stated that there were no changes.
Jan 2022 Licensing visit 4 findings
Licensing visit · January 25, 2022
746.3809 - Medication No Longer Used · Medium
Expired medication was located in the medication bin during the inspection. This was corrected at inspection when the expired medications were removed from the medication bin.
746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional · Medium High
One allergy action plan needs to be signed by both the parent and the doctor. Two allergy action plans need to be signed by the doctor.
746.613(b) - Immunization Records, Exceptions, and Exemptions Current · Medium High
One child was missing an up to date immunization record.
746.801(3) - Required Records Maintained and Made Available - Personnel and Training Records · Medium
5 staff training files were not available for review during the inspection.
Dec 2021 Licensing visit 6 findings
Licensing visit · December 8, 2021
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For · High
Two staff members were unaware of the number of children in their classroom.
746.1613(a) - Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met · Medium
During naptime one classroom was out of ratio. There were 10 children in care with one staff member. There were children in the room under 18 months old. This was corrected at inspection when the second caregiver returned to the classroom.
746.2909(1) - Arrangement of Napping Equipment - Not Blocking Entrances or Exits · Medium High
Two classrooms had exit doors that were blocked by naptime cots. This was corrected at inspection when the cots were removed from in front of the doors.
746.5101(b) - Annual Fire Inspection - Conducted by Fire Marshal · Medium High
A copy of the updated annual fire inspection was not on file at the operation.
746.5205(4) - Documentation of Drills · Medium
Drill logs have not been documented since August 2021.
746.901(4) - Required Personnel Records - Required Affidavit · Medium Low
Two staff members need notarized affidavits for the HR file.
Oct 2021 Licensing visit 4 findings
Licensing visit · October 5, 2021
746.1309(c) - Documented Annual Training - 1 hour in Prevention, Recognition and Reporting of child maltreatment · Medium
10 staff files were reviewed. Six caregivers were missing training in child maltreatment.
746.1315(b) - Each Caregiver and the Director Must Have Current Training in pediatric CPR · Medium High
One caregiver needed to renew their CPR/First Aid training.
746.611(a)(2) - Required Health Statement - Signed affidavit from parent stating medical diagnosis and treatment conflict with religious beliefs · Medium
Three caregivers were missing the notarized affidavit in their staff file.
746.901(2) - Required Personnel Records- Meets Requirements · Medium
One caregiver was missing a copy of their diploma or transcripts in their staff file.
Jul 2021 Licensing visit 1 finding
Licensing visit · July 9, 2021
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For · No longer displayed by the state
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For
Details
- Website
- primrosemueller.com
- Address
- 2200 Aldrich St Ste 130
- License
- 1696340, active
- Chain
- Primrose Schools, a franchiseSource: primroseschools.com
- Owner
- This school is owned by its franchisee. The Primrose Schools brand is owned by Roark Capital, a private-equity firm.The private-equity firm Roark Capital lists Primrose Schools among its current investments and describes it as a franchisor of pre-K schools. roarkcapital.com
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State record
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Details
- Phone, Address, License — Checked July 2026 childcare.hhs.texas.gov
- Website — Checked July 2026 primrosemueller.com
- Chain — Checked September 2026 primroseschools.com
- Owner — Checked September 2026 primroseschools.com