Austin · Licensed center
KinderCare Learning Center
- Medium center, licensed for 150 children.
- Shortlist has found no website for it yet.
What these mean, and where they come from
Medium means the middle half of Austin-area’s 928 licensed centers by state-licensed capacity: 62 to 153 children. Small is 12 to 61; large is 154 to 731.
Shortlist doesn’t have these yet: cost, hours and late pickup, teaching approach, ratios and staff, a typical day, sick and biting policies.
What the state has found
This state publishes the visits that cited something but not the ones that cited nothing, so there is no city rate to set this beside.
From Texas HHSC’s published reports, last checked September 25, 2026.
Read every record and the state’s reports
State record — Texas HHSC
- Last visit
- May 7, 2026
- On file
- 14 visits since August 2022 — all of them cited findings · 17 complaint investigations
- Most serious
- High —
During the investigation, it was found that a caregiver dragged a child by her wrist from one area of the playground to another.
· March 26, 2026
Texas HHSC describes each deficiency in writing and weights the standard behind it from high to low by the risk a violation presents to children. It publishes no inspection document.
May 2026 Licensing visit 1 finding
Licensing visit · May 7, 2026
746.2419(7) - Requirements for Feeding Infants - No Walking or Sleeping with Bottle or Cup · Medium High · No longer displayed by the state
One toddler was walking with their sippy cup in the toddler classroom when CCR inspector went for ratio and background information.
Apr 2026 Complaint
Complaint · April 13, 2026
746.3501(1) - Diaper Changing Steps- Prompt · Medium High
A caregiver failed to promptly change a diaper after a parent made mention of the soiled diaper.
Mar 2026 Complaint 4 findings
Complaint · March 26, 2026
746.2805(3) - Prohibited Punishments - Grabbing and Pulling · High
During the investigation, it was found that a caregiver dragged a child by her wrist from one area of the playground to another.
746.2805(5) - Prohibited Punishments - Humiliating, Rejecting, Yelling · High
During the investigation, it was found that a caregiver used harsh language when speaking to children.
746.305(a)(6) - Report Situation Placing Children at Risk · High
It was found that an inappropriate discipline incident occurred, but the operation did not report it to CCR.
746.701(5) - Licensing Incident/Illness Report Form - Situations Placing Children at Risk · Medium
During the investigation, it was found that the operation did not complete an incident report for an inappropriate discipline incident that placed a child at risk.
Mar 2026 Complaint
Complaint · March 26, 2026
746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization · Medium High
A child was hurt in care on 3/6/2026, and the operation did not call CCR to report the incident.
Feb 2026 Licensing visit 1 finding
Licensing visit · February 27, 2026
746.3417(3) - Children Handwashing After Toileting or Diapering · Medium High
One caregiver did not help a child wash their hands after diapering. She was walking him back to his napmat when I asked her to wash his hands.
Feb 2026 Licensing visit 10 findings
Licensing visit · February 12, 2026
746.603(a)(2) - Children's Records - Admission Information · Medium
Of the ten children files, two children did not have complet enrollment forms.
746.603(a)(3) - Children's Records - Health Statement · Medium
Of the ten children files reviewed, five did not have a statement of good health.
746.605(11) - Required Admission Information - Emergency Medical Authorization · High
Of the 10 children files I reviewed, 5 needed emergency care authorizations.
746.613(a) - Required Immunizations · High
Of the ten children files that were reviewed, 6 either needed updated records, or the record was not there at all.
746.901 - Required Personnel Records · Medium
The operation did not have a file available to review for one caregiver.
746.5205(1) - Fire Drill Monthly - Exit in 3 Minutes · Medium High
The last fire drill was documented 12/8/2025.
746.3401(a) - Annual Sanitation Inspection · Medium High
The sanitation inspection was dated 6/24/2024.
746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional · Medium High
Two children have food allergies listed on their enrollment forms and neither child has an allergy action plan signed by a health care professional.
746.4135(b) - Children's Products- Annual Certification · Medium
The Children's Product Safety record was last completed on 1/10/2025.
746.5101(a) - Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months · High
The fire inspection was dated 4/16/2024.
Oct 2025 Complaint 2 findings
Complaint · October 31, 2025
746.1315(b)(1) - CPR Training and Recertification Adhere to Guidelines-skill based · Medium High
During the investigation, it was discovered three caregivers had CPR/First Aid certificates that were from online-only sources. The caregivers did not do practice on a CPR manikin as part of the training as required.
746.3701(5) - Safety - Play Materials and Equipment Safe · Medium High
A toddler was injured by a rough edge on a toy that is meant to be used by preschool aged children, according to the listed instructions.
Sep 2025 Complaint 2 findings
Complaint · September 10, 2025
746.305(a)(6) - Report Situation Placing Children at Risk · High
The operation didn't notify Child Care Regulation that there were allegations that the child was inappropriately disciplined by a caregiver.
746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk · High
The operation didn't notify a child's parents that there were allegations that the child was inappropriately disciplined by a caregiver.
Jun 2025 Complaint
Complaint · June 11, 2025
746.3407(12) - Mark Cleaning Supplies, Toxic Materials; Keep Separate from Food and Inaccessible to Children · High
At the conclusion of the investigation, it was determined that the operation recently left a cleaning chemical accessible to children in care.
Jun 2025 Complaint 2 findings
Complaint · June 6, 2025
Reported to the state by the program
Self-report is Texas HHSC’s own field on its complaint investigation record.
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High
At the conclusion of this investigation, it was determined that a child in care was found unsupervised on the operations playground during operation hours.
746.707 - Incident/Illness Report Form Shared with Parent · Medium
The operation did not provide an incident report to the parent and have them sign it within 2 days.
Mar 2025 Licensing visit 1 finding
Licensing visit · March 11, 2025
746.801(10) - Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, & Smoke Detectors · Medium
The operation did not have documentation of recent emergency drills or checks of their fire extinguishers, smoke detectors, or CO detectors. This was corrected at inspection when the operation completed the drills and checks in front of the inspector.
Nov 2024 Licensing visit 1 finding
Licensing visit · November 1, 2024
746.603(a) - Children's Records Maintained · Medium
I conducted a follow-up inspection and re-reviewed children's records for completion. Out of the ten records reviewed, two were missing immunization records, three required updated immunization records, and one was missing a health statement.
Sep 2024 Complaint
Complaint · September 5, 2024
746.1601 - Child/ Caregiver Ratio - 13 or More Children · Medium High
The operation is frequently out of compliance with the required staff-to-child ratio, particularly during the morning hours.
Aug 2024 Licensing visit 6 findings
Licensing visit · August 28, 2024
746.1301(a)(1)A - Training Requirements for Employees, Caregivers, and Directors - Orientation · Medium High
Three employees did not have completed copies of their orientation to the center.
746.1301(a)(5)(A) - Training Requirements for Employees, Caregivers, and Directors - 24 Annual training · Medium High
One employee was short their 24 hours of annual training.
746.1315(b) - Each Caregiver and the Director Must Have Current Training in pediatric CPR · Medium High
Three employees did not have current CPR training or proof of certification.
746.401(2) - Posting Requirements - Letter or form from the most recent Licensing Inspection or Investigation · Medium
The operation did not have their most recent investigation results or the required emergency numbers posted.
746.603(a) - Children's Records Maintained · Medium
Out of ten children's files reviewed, four were missing health statements, one lacked documentation for authorization of emergency care, one was missing immunization records, and two had outdated immunizations.
746.901 - Required Personnel Records · Medium
One employee's file was missing a copy of their identification, several files lacked a date of hire, three files did not include documentation of how employees meet education requirements, and three files were missing notarized affidavits.
Aug 2024 Licensing visit 3 findings
Licensing visit · August 14, 2024
746.1601 - Child/ Caregiver Ratio - 13 or More Children · Medium High
A classroom was out of ratio. The allowed ratio for a median age of five years is 22 children per caregiver, but the classroom had 25 children with only one caregiver.
746.3317(6) - Food Service and Preparation Requirement - Use Sanitary Holders · Medium High
Food was being served directly on a shared table between three children.
746.3417(1) - Children Handwashing Before Eating · Medium High
Children did not wash their hands before being served lunch.
Aug 2024 Complaint
Complaint · August 12, 2024
746.2805 - Prohibited Punishments - No Harsh, Cruel or Unusual · High
Caregivers were found using prohibited forms of punishment, including yelling and corporal punishment.
Aug 2024 Complaint
Complaint · August 1, 2024
Reported to the state by the program
Self-report is Texas HHSC’s own field on its complaint investigation record.
746.2803(3) - Discipline - Teaches Acceptable Behavior and Self-control · Medium High
A caregiver pushed a child's arms down to stop them from engaging in a specific behavior.
Jun 2024 Licensing visit 2 findings
Licensing visit · June 10, 2024
745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operation · High
An employee without a submitted background check was present in a classroom with children. The employee was asked to leave.
746.1601 - Child/ Caregiver Ratio - 13 or More Children · Medium High
Two classrooms were observed to be out of ratio. The specified age group for one classroom was six years old, with an allowed ratio of 1:26. The other classroom had a specified age group of four years old, with an allowed ratio of 1:18.
Jun 2024 Complaint 6 findings
Complaint · June 5, 2024
746.1205(a)(5) - Responsibilities of Caregivers - Intervene to ensure each child's safety · High
A caregiver was unable to intervene promptly in a fight that broke out between several children.
746.1601 - Child/ Caregiver Ratio - 13 or More Children · Medium High
Evidence was found during the investigation that classrooms have been out of ratio on multiple occasions.
746.2203(b) - Written Activity Plans - Plan Followed by Caregiver · Medium
Two classrooms were observed not adhering to their written activity plans.
746.305(a)(6) - Report Situation Placing Children at Risk · High
The operation did not report a fight that broke out between several children to licensing.
746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk · High
The operation failed to notify a parent that their child was involved in a non-routine situation that could have put the child at risk.
746.701(5) - Licensing Incident/Illness Report Form - Situations Placing Children at Risk · Medium
No incident reports were created for the children involved in a non-routine situation that could have placed them at risk.
May 2024 Licensing visit 2 findings
Licensing visit · May 10, 2024
746.3415(4) - Employee Handwashing After Diapering a Child · Medium High
A caregiver did not wash their hands after changing a child's diaper.
746.3417(3) - Children Handwashing After Toileting or Diapering · Medium High
A child did not wash their hands after having their diaper changed.
May 2024 Complaint 5 findings
Complaint · May 9, 2024
746.3301(e) - Nutrition and Food Service - Second Serving · Medium
The operation faces challenges in providing second servings of food to the children.
746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation · Medium High
Two new employees did not have their orientation to the center documented.
746.1309(d) - Documented Annual Training - Caregivers of Children Under 24 Months Required · Medium High
An infant caregiver did not have documentation of their SIDS and shaken baby syndrome training.
746.1601 - Child/ Caregiver Ratio - 13 or More Children · Medium High
Evidence was found during the investigation that classrooms have been out of ratio on multiple occasions
746.3407(11) - Sanitize Tables Tops, Furniture and Similar Equipment · Medium High
Several classrooms were observed to have remnants of old food and spilled drinks present on both the tables and floors, which are areas frequented by the children.
Apr 2024 Licensing visit 3 findings
Licensing visit · April 10, 2024
746.1309(e) - Documented Annual Training- Required Content · Medium
There were seven caregivers missing trainings in the required topics.
746.1315(b) - Each Caregiver and the Director Must Have Current Training in pediatric CPR · Medium High
There was a caregiver that did not have a current training in pediatric CPR.
746.5101(b) - Annual Fire Inspection - Conducted by Fire Marshal · Medium High
The operation did not have an annual fire inspection.
Mar 2024 Licensing visit 1 finding
Licensing visit · March 27, 2024
746.1601 - Child/ Caregiver Ratio - 13 or More Children · Medium High
There was a classroom out of ratio that had five infants to one caregiver with a specified age of 11 months. The correct ratio is one caregiver to four infants with that specified age group. This was corrected when the operation released a child to their parent and the fifth child was moved to another classroom.
Jan 2024 Complaint 2 findings
Complaint · January 9, 2024
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High
There was a lack of supervision when a child was bit 8 times in the classroom.
746.307(c) - Parental Notification of Less Serious Injuries · Medium
A child was bitten while in care, and parents were not notified about the bite marks.
Jan 2024 Licensing visit 1 finding
Licensing visit · January 5, 2024
746.5101(b) - Annual Fire Inspection - Conducted by Fire Marshal · Medium High
A current fire inspection was not available for review.
Showing 25 of 31 records. The rest are in the state record linked above.
Details
- Address
- 6434 S Congress Ave
- License
- 853832, active
- Chain
- KinderCareSource: kindercare.com
- Owner
- Publicly traded (NYSE: KLC). Its majority stockholder is Partners Group.From KinderCare's quarterly report to the SEC, filed August 13, 2026. sec.gov
Do you run KinderCare Learning Center? Shortlist has no ratios, policies or daily routine for it, because the state does not publish that. Adding it is free and takes about ten minutes.
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State record
Every state visit and complaint on file, shown in full and never edited. Open a date to read what the state wrote.
Details
- Phone, Address, License — Checked July 2026 childcare.hhs.texas.gov
- Chain — Checked September 2026 kindercare.com
- Owner — Checked September 2026 sec.gov